Started off good fast response good price from Kevin until you pay and repeatedly ask for the…read morepromised deliverables for weeks on end until Heather responds careful names may not be accurate big time scammers And if you check the county of Hawaii list of licensed surveyors you can see they're not listed aka not licensed aka not reputable and worthless for anything meaningful

From the owner: We will survey and locate your property pins with easeread more

Horrible would not recommend. Quality of service is really bad. They are not licensed surveyors…read more Get someone who is licensed.

Hired them to help me locate the proper boundary of my property. They took extra care to make sure…read moreit was in the correct spot. Really appreciate the job well done.

Some of the worst customer service/responsiveness I've ever experienced on this earth…read more They're not particularly rude or even unpleasant, but you better hope to all that's holy that you never need to get a callback, or an update, or some paperwork etc...you're not going to get it. I had to bother them for 6 weeks to get a simple copy of my map sent to me via email...the survey itself took almost a full year to be submitted to the county, and then when very minor changes needed made for a resubmission? Months went by before I called them to check on the status of the changes and refile...they hadn't done anything with it. If you're so busy that you can't handle the customers you have, stop taking customers!! Time management skills leave everything to be desired, I've never seen anything quite like it. Cannot recommend. Stay far away.

I'd give 0 stars if I could…read more These guys did a survey for my neighbor. The pin at the street was dead on, and in the right place. The farther in they got, the more off the survey was. Apparently they have claimed and insisted they were "right" in spite of there being THREE OTHER surveys that indicated they were wrong. Now, according to our neighbor, they won't return calls or address the issue, which has now resulted in court proceedings. Our attorneys informed us that the've got multiple cases involving bad surveys with these guys, and thus, it would seem they don't know WTF they are doing.

they use an app called "Inhere" to access documents and that app is very, very hard to access and…read morethe tech support do not work after hours nor on weekends when most Realtors work so you often times cannot access escrow documents. Title Guaranty also "steers" business to their favorite people regardless of the wishes of their customers

Title Guaranty offers the most thorough title searches going back to the great mahele in the 1860s…read moreto make sure that owners can be confident that no other person has a claim to title. Their prices are competitive and there overall service and responsiveness are absolutely excellent. Thank you to all the fabulous escrow officers at TG.

Absolutely horrible service. I am in the middle of an escrow nightmare with this company…read more Bad communication for starters. My escrow officer, Anne Hoshida retired, but no one ever told me. The replacement escrow officer, Keith, never contacted me, and to this day, still hasn't, even after I filed complaints about the bad communication with his manager. They wait until the last minute to send out paperwork to be signed. They don't read emails, and you have to call chase them to do their job. They are all apologetic when called on their poor customer service, but nothing actually changes. I just discovered on my closing statement that two organizations have demanded a "transfer fee" of $100 each for escrow to close, yet I am not actually legally required to be a part of either organization based on my deed. Yet First American is now telling me they "can't close until this issue is resolved." So basically, if anyone makes a demand of escrow, they will hold you up. This has been an extremely frustrating escrow, and First American hasn't done much to make it any easier. I would NEVER EVER use this company again for my escrow needs.

Great aloha and customer service from Stephanie at First American Title! She fit us in, last…read moreminute, and made sure our transaction went smoothly. Couldn't have asked for a better transaction. First American Title is located on the second floor of the Merrill Lynch building. Their facility is immaculate, and they've adapted to make signing paperwork a coronavirus-compatible experience, with hand sanitizer dispensers, plexiglass barriers and single-use pens. I highly recommend using their services. Thanks Stephanie (and Jaime Luster, our realtor who hooked us up with Stephanie.) An overall great experience.

I recently semi-retired and moved from San Francisco to Hilo, and picked Howard to work with…read morelargely on the basis of reviews here on Yelp. It was a somewhat bumpy ride, but Howard was a steady hand throughout. He was great at explaining things common in Hilo that I had no experience with in San Francisco, like catchment water systems and flood and lava zones. I really needed someone who could walk me through that sort of local knowledge, and Howard was great at it. He was also great at flagging potential concerns with some of the homes I looked at, catching a number of potential issues that would have escaped me. Things got messy because of unexpected delays in the sale of my house in SF, the proceeds of which were paying for my home in Hilo, causing us to have to negotiate a delay. The sellers in Hilo were house-flippers and, frankly, jerks. Howard -- very much the soft-spoken and polite gentleman -- kept very much on top of things but seemed not to be used to dealing with such ****heads. We got through it, but I did need to make a couple executive decisions on my own to bring things to a close. But those circumstances were pretty unusual (trust me, you don't want to hear the details). Howard is a pro -- calm, knowledgeable and helpful.

Even after a year of My 3 properties being sold, Howard has kept in touch and Emailed me specific…read moredocuments that I have requested from the sale. TOP NOTCH CUSTOMER SERVICE THANK YOU HOWARD!!!!!!

Absolutely terrible company. Erin does not respond to texts, emails, phone calls, etc…read more The office manager is about as useful as a wet tissue.

I worked with Leihana from Hilo Bay Reality several times over the last 5 years. She set up an…read moreauto-email for me that monitored properties at a specific elevation and I was able to secure a lot for $8,500 to build my future home on. She's a very technical person and enhanced the experience.