Mr. James Sunghoon Lee, owner and president of Diversified Electronics & Appliance Repair, performed a repair on my home dishwasher. Based on his recommendation, I agreed to have the circulation pump and motor assembly replaced. Mr. Lee performed the work for $375.00 on 10/8/2021 (I paid in full via Venmo on 10/7/2021). Once completed he told me the dishwasher was tested and free of leaks. Later that day on 10/8/2021 I started the dishwasher and almost immediately water began pouring onto my kitchen floor from the bottom and around the sides of the dishwasher door. Water even trickled beneath the dishwasher, through the subfloor, and onto the ceiling and down the walls of the basement located directly beneath our kitchen. I contacted Mr. Lee asking for a refund. He said he would provide a refund if I turned over the new motor/pump assembly. On 10/9/2021 I removed the motor/pump assembly from the dishwasher and left it on my front porch for pick up. Also, on 10/9/2021, I went to Lowe's and bought a new dishwasher due the stress the leaking dishwasher put on my family. On 10/10/2021, Mr. Lee stopped by my house without knocking on my door, picked up the new motor/pump, and later texted me saying I had given him the old and bad motor/pump assembly original to my dishwasher, and he said he would not be refunding my money. This is not correct. I just bought a new dishwasher; I do not have a need for dishwasher parts for a dishwasher I just replaced. There is no advantage to me keeping parts from Mr. Lee for a dishwasher I no longer need. Regardless, I then offered the old motor/pump via text message, and I placed the motor/pump assembly on my porch for pick up to try to get a refund. At this point, Mr. Lee stopped communicating with me. The last communication I have with Mr. Lee is 11:02 am Pacific on 10/10/2021. Mr. Lee does not take my phone calls nor my text messages. On 10/11/2021, I drove to Diversified's Hillsboro office, knocked on the door (no one answered), and left the old pump at his office doorstep. I have still not received my refund that he agreed to. Please contact me with any questions; I'd be happy to discuss any of this. Since Mr. Lee's primary form of communication is text message I have a detailed transcript including dates and timestamps of everything including his agreement to a refund on which he reneged. I also have pictures of the part(s) in question. I have contacted the Better Business Bureau (BBB) and the Oregon Department of Justice (DOJ) Consumer Protection and filed complaints. Both agencies acknowledged my concerns and are investigating the matter. read more