Where I live we are not given any option but ritter... I was charged $25 for being 24 hours late in…read morepaying my bill, however when I asked for $ off since there were multiple outages over 2 weeks for maintenance of poles ( they messaged me explaining) i was told i would need to file that i had the outage and it would need to be out more than 24 hours for me to be reimbursed my inconvenience.... doesnt seem fair to me. I was also "educated" to being disconnected and told i could look up owner information on the internet (I'm still in an outage) and that im obviously upset so a manager would call me back, i could not be transferred or hold for one. I feel like as the only option available it is unfair to take advantage of paying customers making me at least feel like im being stolen from. The worker i spoke with made assumptions on how i felt interrupting me to "educate" me (her words) instead of hushing and listening... if i were "upset" that would be why. So if a manager from the Jonesboro location should read this, i eould love a call back, as no one has yet to communicate with me, or even Mr. Heath Simpson, is who i was told was C.E.O. would please provide an email address that would be great....im still in an outage.

We have been very happy customers of Ritter for almost 14 years. We moved from a larger city and I…read morewas very surprised that the services offered were as extensive as previously. The customer service & technical support are excellent. Friends & family in other areas do not have anything close to this. I can call Ritter & get assistance after hours. The person who answers the phone is professional & courteous - and works to ensure my issue is resolved timely. I can drive to a Ritter location near me if I need a remote now, or one will be brought or sent to me. Connectivity, speed, and tv / streaming options are excellent. I recommend Ritter to anyone in the service area. Absolutely the best provider I have ever experienced.

When we have had internet services, it has been as expected and meets our needs; however, after…read moreinstallation, the person who was hired to bury the cable did something wrong and we were without internet service for six days and we have not heard from Optimum about how they plan to compensate me for this outage. If I pay for a month of service, I should get 24/7, for the entire month. That was not the case.

If i could give zero stars I would. I've spent over 12 hours on the phone with Customer Service and…read moreRetention since 4/4/26. I have received THREE different emails over 6 weeks from Optimum after being told by Retention that they had given me a small monthly discount. They then emailed me confirmation of my new monthly rate. Yet when I went to pay my bill there was no record of this new monthly bill. This has been going on since April and I finally had enough and am going to be transferring my business to AT&T. I can get 5 Ghz internet there as well as a nice channel lineup for $75 less per month. More importantly I've been a cellular customer with AT&T for 15 years and never had an issue with them keeping their word. My second to last call to Optimum was to ask for an address where I could send a letter. They didn't know their corporate address...but wanted to give me a $50 loyalty discount for the next three months. I said I didn't really care but the woman was very apologetic and really wanted to give me the discount so I accepted. I paid my bill and the local office said that there was a $50 discount. However a week later I checked my account and it showed I had a past due amount of $50. I called Customer Service yet again and they swore to me that I didn't owe the $50 and said that perhaps the computer hadn't updated the bill yet. That was 3 weeks ago and I still owe the $50 according to Optimums website. Probably the worst customer service I've ever experienced. Optimum simply doesn't seem to care one single bit.

I've never had a worse internet in my whole life I'd rather use 6 potatoes and a bottle of…read moregaiteraid then this wanna be internet im switching to Hughes idk why I ever cancelled it for this piece of junk don't use it please

For 3 days my internet was out due to the winter ice storm (week of the February 2) So I called…read moretoday to get a credit for those days. A representative told me that if it's an "Act of God" that Ritter does NOT give a credit! What! So if it storm, ice or whatever your lines may go down and the customers suffer and we can NOT receive a credit. This is awful customer service and service period! Believe me I would switch but no other internet services is offered in Millington. Which is totally ridiculous!!! And for months my services don't work in my back bedroom and they only say turn the router box back in and off. In which it does not help at all. Ritter is the worst @rittercomm You get no stars at all if I put 1 it's because I had to post.

Love this phone company. I have been a customer since 2006. They have always solved my problem…read morewhatever it may be and been very helpful in letting me choose the new phone I want. Great service. Wouldn't go to any other phone company. Thanks Verizon for all you do!!

Verizon has the worst customer service. They dont care about customers. They lie. i told them I…read morewanted a basic free phone. I had to pay for after I switch carriers.

I have been fighting with this company for over a month. We have never had any issues with our…read moreinternet until about a month ago. They have sent 3 technicians to my house which was no help at all. Then I called and the lady adjusted something on her end and our internet was running high speed for about 2 days. I'm done with this company apparently no one knows what they are talking about. So tomorrow I will call and speak with a manager and if they do not get my internet fixed I will be going somewhere else.

Super fast Internet. Good price. I love streaming movies with Netflix and I never have buffering…read moreissues now that I have CableLynx. It's amazing.

Good place to go for cable and internet it's got decent prices and they are quick. I have dealt…read morewith them for years . They get you turned on quick. They will also shut you off u don't pay that bill

Superior Satellite Services is the best choice, I've made! The extra level of customer service,…read moreknowledgeable staff and great products! We are happy

Anthony was awesome, he knows just as much about satellite as he does about Cable, if you really…read morewant to know your best options, they can tell you in detail what they are.