Where I live we are not given any option but ritter... I was charged $25 for being 24 hours late in…read morepaying my bill, however when I asked for $ off since there were multiple outages over 2 weeks for maintenance of poles ( they messaged me explaining) i was told i would need to file that i had the outage and it would need to be out more than 24 hours for me to be reimbursed my inconvenience.... doesnt seem fair to me. I was also "educated" to being disconnected and told i could look up owner information on the internet (I'm still in an outage) and that im obviously upset so a manager would call me back, i could not be transferred or hold for one. I feel like as the only option available it is unfair to take advantage of paying customers making me at least feel like im being stolen from. The worker i spoke with made assumptions on how i felt interrupting me to "educate" me (her words) instead of hushing and listening... if i were "upset" that would be why. So if a manager from the Jonesboro location should read this, i eould love a call back, as no one has yet to communicate with me, or even Mr. Heath Simpson, is who i was told was C.E.O. would please provide an email address that would be great....im still in an outage.

We have been very happy customers of Ritter for almost 14 years. We moved from a larger city and I…read morewas very surprised that the services offered were as extensive as previously. The customer service & technical support are excellent. Friends & family in other areas do not have anything close to this. I can call Ritter & get assistance after hours. The person who answers the phone is professional & courteous - and works to ensure my issue is resolved timely. I can drive to a Ritter location near me if I need a remote now, or one will be brought or sent to me. Connectivity, speed, and tv / streaming options are excellent. I recommend Ritter to anyone in the service area. Absolutely the best provider I have ever experienced.

When we have had internet services, it has been as expected and meets our needs; however, after…read moreinstallation, the person who was hired to bury the cable did something wrong and we were without internet service for six days and we have not heard from Optimum about how they plan to compensate me for this outage. If I pay for a month of service, I should get 24/7, for the entire month. That was not the case.

If i could give zero stars I would. I've spent over 12 hours on the phone with Customer Service and…read moreRetention since 4/4/26. I have received THREE different emails over 6 weeks from Optimum after being told by Retention that they had given me a small monthly discount. They then emailed me confirmation of my new monthly rate. Yet when I went to pay my bill there was no record of this new monthly bill. This has been going on since April and I finally had enough and am going to be transferring my business to AT&T. I can get 5 Ghz internet there as well as a nice channel lineup for $75 less per month. More importantly I've been a cellular customer with AT&T for 15 years and never had an issue with them keeping their word. My second to last call to Optimum was to ask for an address where I could send a letter. They didn't know their corporate address...but wanted to give me a $50 loyalty discount for the next three months. I said I didn't really care but the woman was very apologetic and really wanted to give me the discount so I accepted. I paid my bill and the local office said that there was a $50 discount. However a week later I checked my account and it showed I had a past due amount of $50. I called Customer Service yet again and they swore to me that I didn't owe the $50 and said that perhaps the computer hadn't updated the bill yet. That was 3 weeks ago and I still owe the $50 according to Optimums website. Probably the worst customer service I've ever experienced. Optimum simply doesn't seem to care one single bit.

Dish is a terrible company to use. After many, many years of being a loyal customer I learned that…read morethey will do nothing for existing customers. If their equipment is faltering, they give you a hard time trying to get them to replace their own shoddy equipment, and then they want to charge you more money. If you ask them for a deal or special offer that they are giving new customers, they won't do it. If you ask them to provide you with some type of loyalty discount they won't do it. They are way overpriced for what you get, and every time there is a storm it goes out. They nickel and dime you on their tv packages too. We had 400 channels and about 380 of them were garbage that nobody watches. Very limited channels and limited DVR, and they charge you for every TV connection separately. Plus, the actual dish is ugly to see on your roof. High speed internet is the way to go. We switched. Now through Frontier we get super-fast internet, whole house wi-fi, YouTube TV, Netflix, Hulu, Amazon TV, unlimited DVR, if we want to we can watch four shows at once on the same tv, can watch tv on any device, anywhere in the world, and the picture is better. Hundreds of the best channels and thousands of movies, all included. We get all that plus high speed internet for less than what we were paying Dish and with no contracts. Even when I called to cancel Dish their "executive account manager" said everything he could think of to try to retain me as a customer. Once I made it clear that we were done with them, he tried to tell me I had to go onto the roof to get the device off the dish and return it to them. I refused so then he said he would "wave the fee". I asked him to send me the boxes and labels so I can return their inside receivers to them. He said he'll send the boxes and labels to me so I can return their equipment, but I would need to pay for the boxes and shipping. What an absolute clown company. Dish sucks. They also stole $83 dollars for the time period that they were cancelled. Real low-lifes. Don't waste your money on them.

I was a Dish customer for over 14 yrs. Over the last 5 yrs or so my bill has jumped @ $50. At the…read moreend I was paying around $ 175. A month for basic 200 channels and no movie channels. I've been dissatisfied with dish for some time. With cost and losing channels. I don't think Dish couldn't provide consistent service losing 1 of my main local network channels for over month. All when a storm rolls through you would lose everything. I finally cut the cable and went to streaming. I purchased a VSEE box Plus for $389. Now I have 10+ times the channels (Over 2000) that I ever had with dish. I have local channels from all around the US most moderate size cities including Canada, Hawaii, Austral, New Mexico, Several movie channels including Cinemax, Disney, HBO, Showtime, Starz, MGM, etc. 113 sports channels NFL, MLB, NHL, MLS, NCAAF, NCAAB, Gulf, and what ever you favorite sports team might be. Football Buffalo, Broncos, Chargers, Chiefs, etc, Baseball Cubs, White Sox, Tigers, Royals, Angles. All of this at no extra chargers, So many channels to even begin as long as I have a good internet I will stay away from dish

Love this phone company. I have been a customer since 2006. They have always solved my problem…read morewhatever it may be and been very helpful in letting me choose the new phone I want. Great service. Wouldn't go to any other phone company. Thanks Verizon for all you do!!

Verizon has the worst customer service. They dont care about customers. They lie. i told them I…read morewanted a basic free phone. I had to pay for after I switch carriers.

I have been fighting with this company for over a month. We have never had any issues with our…read moreinternet until about a month ago. They have sent 3 technicians to my house which was no help at all. Then I called and the lady adjusted something on her end and our internet was running high speed for about 2 days. I'm done with this company apparently no one knows what they are talking about. So tomorrow I will call and speak with a manager and if they do not get my internet fixed I will be going somewhere else.

Super fast Internet. Good price. I love streaming movies with Netflix and I never have buffering…read moreissues now that I have CableLynx. It's amazing.

Good place to go for cable and internet it's got decent prices and they are quick. I have dealt…read morewith them for years . They get you turned on quick. They will also shut you off u don't pay that bill