Where I live we are not given any option but ritter... I was charged $25 for being 24 hours late in…read morepaying my bill, however when I asked for $ off since there were multiple outages over 2 weeks for maintenance of poles ( they messaged me explaining) i was told i would need to file that i had the outage and it would need to be out more than 24 hours for me to be reimbursed my inconvenience.... doesnt seem fair to me. I was also "educated" to being disconnected and told i could look up owner information on the internet (I'm still in an outage) and that im obviously upset so a manager would call me back, i could not be transferred or hold for one. I feel like as the only option available it is unfair to take advantage of paying customers making me at least feel like im being stolen from. The worker i spoke with made assumptions on how i felt interrupting me to "educate" me (her words) instead of hushing and listening... if i were "upset" that would be why. So if a manager from the Jonesboro location should read this, i eould love a call back, as no one has yet to communicate with me, or even Mr. Heath Simpson, is who i was told was C.E.O. would please provide an email address that would be great....im still in an outage.

We have been very happy customers of Ritter for almost 14 years. We moved from a larger city and I…read morewas very surprised that the services offered were as extensive as previously. The customer service & technical support are excellent. Friends & family in other areas do not have anything close to this. I can call Ritter & get assistance after hours. The person who answers the phone is professional & courteous - and works to ensure my issue is resolved timely. I can drive to a Ritter location near me if I need a remote now, or one will be brought or sent to me. Connectivity, speed, and tv / streaming options are excellent. I recommend Ritter to anyone in the service area. Absolutely the best provider I have ever experienced.

I went inside to get my internet figured out due to moving into a new apartment. I was immediately…read moreassisted, and given direct directions on set up and what each cables did.

If i could give zero stars I would. I've spent over 12 hours on the phone with Customer Service and…read moreRetention since 4/4/26. I have received THREE different emails over 6 weeks from Optimum after being told by Retention that they had given me a small monthly discount. They then emailed me confirmation of my new monthly rate. Yet when I went to pay my bill there was no record of this new monthly bill. This has been going on since April and I finally had enough and am going to be transferring my business to AT&T. I can get 5 Ghz internet there as well as a nice channel lineup for $75 less per month. More importantly I've been a cellular customer with AT&T for 15 years and never had an issue with them keeping their word. My second to last call to Optimum was to ask for an address where I could send a letter. They didn't know their corporate address...but wanted to give me a $50 loyalty discount for the next three months. I said I didn't really care but the woman was very apologetic and really wanted to give me the discount so I accepted. I paid my bill and the local office said that there was a $50 discount. However a week later I checked my account and it showed I had a past due amount of $50. I called Customer Service yet again and they swore to me that I didn't owe the $50 and said that perhaps the computer hadn't updated the bill yet. That was 3 weeks ago and I still owe the $50 according to Optimums website. Probably the worst customer service I've ever experienced. Optimum simply doesn't seem to care one single bit.

Verizon has the worst customer service. They dont care about customers. They lie. i told them I…read morewanted a basic free phone. I had to pay for after I switch carriers.

Since switching over to Verizon and keeping my old AT&T #, I have not been able to log into Verizon…read moreon my phone or computer. Spent hours talking to customer service, and ended up having to make my son's phone the admin. (not what I wanted but at least I can use the computer to view my account). Gave 2 stars for time and effort the sales rep took to enable me to keep my old # but took away 3 for the aggravation of having to deal with CS. Love my new phone and the coverage I get though.

I have been fighting with this company for over a month. We have never had any issues with our…read moreinternet until about a month ago. They have sent 3 technicians to my house which was no help at all. Then I called and the lady adjusted something on her end and our internet was running high speed for about 2 days. I'm done with this company apparently no one knows what they are talking about. So tomorrow I will call and speak with a manager and if they do not get my internet fixed I will be going somewhere else.

Super fast Internet. Good price. I love streaming movies with Netflix and I never have buffering…read moreissues now that I have CableLynx. It's amazing.

Good place to go for cable and internet it's got decent prices and they are quick. I have dealt…read morewith them for years . They get you turned on quick. They will also shut you off u don't pay that bill