My wife and I had a tour today at this school, and we were both so upset afterwards that I felt compelled to write this review, so others know what they are dealing with.
This review concerns infant and toddler care at this school.
The front desk people are nice and know their stuff. Some teachers however seemed bored with their job. We were accompanied to infants and toddler room, took off our shoes (which we thought is nice and thoughtful of them), and were greeted by the lead teacher.
There was at the time three teachers in the whole classroom. One was preparing poster reports I guess to show parents and was busy with her own work, even though there a clearly incapable teacher struggling with an 8 month. One of the two others was working with toddlers, and one was forcing an 8 month old to sleep. I will tell more about this 8 month old more later, and this is really what really upset my wife and I.
Infant's handling:
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There was an 8 month baby who didn't want to sleep and was crying. They had put her in the corner of the room in the blind spot of the live camera, and one teacher was holding her down and patting her ambivalently while she kept weeping, forcing her to sleep. It seemed they force the baby in camera's blind spot, and then move them in front of the camera for the parents viewing pleasure!
The only reaction from the lead teacher in the room while this incapable teacher was fighting this baby was that this baby really struggles to go sleep!!!! That was it! The teacher handling this baby would not change anything in what she was doing, until another teacher was called in as they realized we were pretty concerned and they are losing their customer! The other teacher let the baby off and the baby looked around for a bit and calmed down! That's all was needed.
They had put all the babies to sleep and reduced their attending staff in the room, maybe taking breaks. I asked about the schedules, and although they said they maintain babies' home schedule, it became apparent that they put the babies to sleep in the morning, about 12:30 they feed them, and then put them to sleep again. Good luck if your baby doesn't sleep much in the day;
The put the babies in the blind spot of the camera and patted like a carpet until he/she's exhausted!
We asked a couple of other questions. I asked if they hold kids, and to our astonishment, the lead teacher said they don't hold the babies, fearing that others may also then want to be held. What's the point of a 4:1 teacher/infant ratio then? (BTW, we did not see a 4:1 ratio for toddlers/infants/or kids while we were there).
I asked how they feed babies that require feeding on demand. The lead teacher was first baffled by my question.
She said if mom says feed the baby whenever she cries!!!, we do. I asked but what about other signs that the baby is hungry? She was clueless again. The only other sign of being hungry in an infant she could think of was if they try to feed off her (her exact wording. I guess she hasn't heard the word "rooting"). Good luck if your baby has an on-demand feeding cycle in some parts of the day, like ours who is hungry almost non-stop during later afternoon time some days.
Overall, the real deal breaker for us hiding the 8 month old in the blind spot of the camera, and forcing her to go to sleep. They force the babies to sleep to take their break, and then put the baby in front of the camera for the poor mom and dad to feel happy. That's simply not good child care!
Kids activity:
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One teacher was reading a book for maybe about 10 toddlers (forget about 4:1 ratio they advertise!). About four kids at the front row were paying some attention, but the teacher was mostly just not paying attention to kids, just going over the book to finish. A few kids were wandering around on their own. Kids were calm and quite, but definitely, the setup was crowded and the teacher could not pay attention or communicate with the kids, although she didn't seem to try to or to be bothered with this. read more