My mother passed away this past November. She had a large bruise on her face and that when I told…read morethe medical examiner what they had told me he said that didn't sound right. I went to the facility 3 days after her passing and they had already threw away her belongs. There is $6,000 credit on her account and we have yet to receive any reimbursement. When I tried to talk to someone my calls and voice messages go unanswered. This is not a place that you would want to put your loved one in.

Horrible place! I had visited my mother and she complained of terrible back pain. I asked her if…read moreshe had fallen down and she said she didn't know. Then, I proceeded to feel her back. I felt a very large bump that was about 6 inches vertical and 4 inches horizontal with about a 2 inch rise. I immediately went to the front desk and asked if they were aware if she had a fall. The Executive Director of the facility, Tina Stoflet, said that was something that needed to be discussed with the medical power of attorney. I asked, again, if they were aware of the situation. Stoflet, with a very rude expression, repeated that was something I needed to discuss with the POA. This is untrue, as I was not seeking to discover any medical diagnosis or condition. Stoflet remained argumentative and brought up some family disputes of which she had no business to be involved. I had a few words with her, some of which were colorful, but I was neither loud nor disruptive, and left. A short time later, I received a phone call from a police officer telling me I was no longer permitted to visit my mother. Unprofessional, uncaring, and apathetic. Since I am neither the medical nor the financial POA, there is nothing I can do about it...other than share my experience and prevent other families from having to deal with this facility.

After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Following a shoulder replacement surgery, I researched several facilities for skilled Nursing Care…read more Congregational Home came up with the highest ratings by far for care and comfort. Turned out to be true. I was there for two 10 day stays. The PT, OT, general care, food, and room comfort was as good as it could be. Response time from the help button was seconds and minutes, not the horror stories I hear about other nursing homes. I would not even consider another location for future needs for myself, family, or friends.

We had visited many facilities before finding Lakewood. Our family couldn't be happier with this…read moreone. The staff is caring, experienced, loving and their communication to family is phenomenal! We can go home at night and sleep well knowing that our loved one is cared for and loved. They have activities all day long for the residents to participate in that keeps them engaged. You don't EVER find nurses/staff congregated together talking or ignoring residents, which is exactly what we saw at other facilities. Their rooms and facility itself are clean and beautifully cared for and decorated. The food makes our loved one feel at home with beautifully prepared meals that she says taste as amazing as they look. If you are looking for a place that will treat your loved one like their own parent, look no further!

Sadly I would like to give more stars only for the caregivers, but it's not possible as a…read moreresponsible human. BEWARE this facility has had over 7 Director's of Housing in the last 4.5 years. The bar is extremely low. If your loved one is in need of actual assistance, say Level 2 or 3 acuity they are not equipped nor willing to care in a dignified manner. My mother moved here in early 2020 with the same level of care needs as when she was forced out in late 2024. The current housing director, Candice, began a campaign to kick her out in June 2024 using emotional abuse, retaliation and bullying tactics. She repeatedly entered her room without permission and told her she was "feeble, and too much work." She insulted and dehumanized my mother and instructed caregivers to strip her of care needs she had been receiving for years. While some caregivers complied with these dehumanizing instructions, others did not (thank you to the few and shame on the rest!) In addition, the food is of low quality, with the same basic menu repeated every week. Bland picnic food such as hotdogs and potato chips are served multiple times a week with nary a vegetable in sight. There is NO DESIGNATED CLEANING STAFF. The caregivers are expected to clean the rooms on top of all of their other duties. This is simply not possible so please enjoy filthy rooms in unhygienic conditions. I am consciously choosing not to name caregivers in this post as I fear retaliation for them. But my hope is that if you have a vulnerable or disabled senior in your life you will read this review and look for another location for your loved one. Otherwise, plan on visiting MULTIPLE times a week/month until they make serious changes in management and find a competent Director of Housing. What a sad and disgraceful end for my family at this residence.

Absolutely do not send your loved one to live here if they have medical needs. Staff are unlicensed…read moreand unable to provide routine care. It is not safe. They have abandoned patients in the ER and refused to let them come home because they didn't want to provide simple wound care. Their staff are rude on the phone and uncaring. Think twice before sending someone here, it's very sad and sinister.

Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

After interviewing several caregiver agencies for my husband after a lengthy hospital/rehab stay,…read morewe finally found Assisting Hands. The staff was very proactive in finding the right caregiver to meet our needs and we were very pleased to have been assigned a caregiver who was compassionate, kind, and did a wonderful job managing my husband's changing needs over the past 18 months. The scheduling staff was very thorough and responsive to emails and calls. Home visits were scheduled periodically to check in on the dynamics between my husband and our caregiver. We recently terminated services only because my husband has progressed to the point that he no longer requires a daytime caregiver, but Assisting Hands was there for us in a time of great need and we were most appreciative for the great service!

Homewell, especially Jen and Sapna, is amazing. They are very empathetic, caring, and willing to…read moredo just about anything to help their clients. Jen, in particular, is wonderful to my mom, helping her with everything from showers to organization so Mom is safe in her home. Jen also takes Mom to appointments, making sure that she gets where she needs to go. I can't say enough good things! Highly recommend!

From the owner: HomeWell Care Services provides 24/7, live-in and hourly personal care, companionship services for…read moreseniors and other homebound clients so they can remain in the comfort of their own home. Our support and assistance allows our senior clients to maintain an independent living lifestyle in their forever home.

Jason Berczy was a great help navigating the many facilities we considered for our sister and…read morebrother in law before leaving the hospital. We never met Jason but had too many to count detailed and emotional discussions about our loved one. You'll be glad you got him involved with this most difficult decision. This assisted senior living facility was our 10th placement experience with our immediate family and unfortunately won't be our last. Wish Jason could be there for our next, but we live 400 miles away.

Ps. Continue through and read many other reviews that talk about some of the things I'm saying. I'm…read morenot the only one... This is not a church- this is a business. Our very first time going- leaving very sad and heavy. The entire service (if you could call it that) was about expanding, getting more followers, pushing other friends and family to focus on putting money into the church. There was no celebration of God, no respect to thee scripture except manipulating the words of God as a way to draw money from people's pockets. I am SO sad. I feel deep sorrow and am appalled. I grew up in a cult and have done a lot of treatment and therapy and guidance from God in the church- and this feels exactly like the cult I grew up in. This is not a safe space of the Lord.

Excellent church, it's wonderful finding a spiritual home! I also enjoy that they have an awesome…read morebible school for the kiddos! I am thankful that my girlfriend introduced me to this church!