After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Following a shoulder replacement surgery, I researched several facilities for skilled Nursing Care…read more Congregational Home came up with the highest ratings by far for care and comfort. Turned out to be true. I was there for two 10 day stays. The PT, OT, general care, food, and room comfort was as good as it could be. Response time from the help button was seconds and minutes, not the horror stories I hear about other nursing homes. I would not even consider another location for future needs for myself, family, or friends.

Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

We had visited many facilities before finding Lakewood. Our family couldn't be happier with this…read moreone. The staff is caring, experienced, loving and their communication to family is phenomenal! We can go home at night and sleep well knowing that our loved one is cared for and loved. They have activities all day long for the residents to participate in that keeps them engaged. You don't EVER find nurses/staff congregated together talking or ignoring residents, which is exactly what we saw at other facilities. Their rooms and facility itself are clean and beautifully cared for and decorated. The food makes our loved one feel at home with beautifully prepared meals that she says taste as amazing as they look. If you are looking for a place that will treat your loved one like their own parent, look no further!

The worst experience ever! I wouldn't recommend them to any one. The girls have very little if any…read moreexperience, they don't show up when scheduled, leave without finishing their work, which they sit and watch t.v. When you call to complain it only gets worse. We had to take turns being there with my parents because we couldn't trust what they would do. My parents were just so upset my 92 year old dad told them to leave!

From the owner: Your local Home Instead Senior Care office is your connection to compassionate, reliable…read moreone-on-one, assistance. To help our seniors continue to remain independent, our screened, trained, bonded and insured Aides provide everything you'd do for your loved one and more, so you'll have confidence that your loved one is safe, whether you live several states away or just miles down the road. Here at Home Instead, our mission is to help seniors remain safely in the comfort of home and to provide support to the family and friends who love them. Our services are available around the clock, every day of the year and include everything from companionship, meal preparation, light housekeeping, medication reminders, shopping and errands to live-in care and Alzheimer's care. With our extensive experience in elder care, we can help you find the right solution to assist your loved one in maintaining the best possible quality of life.

The only positive thing about Care-age is the staff. 95% are very caring and treat patients with…read morerespect. For the most part, it takes far too long for them to respond to the call light. You can tell which ones care about taking good care of you and the few who are there for the paycheck and act like you're bothering them. The food is not good. The food isn't even warm when it's brought to the room. I've been given the wrong meds twice. I was on the rehab side of Care-age. The room is good size and the bathroom has a shower. The cold faucet handle has been missing since day 1. After I had my 1st shower I complained to the maintenance supervisor about the non-slip strips on the shower floor weren't sticking and it was very unsafe. 2 weeks later it's still not fixed. They do have a variety of activities for the patients. One star for the activities and the second star is for the awesome staff. The rehab staff and program is top notch. Many thanks to them. A special thank you to Brianna and the nursing staff. Sharon N.

Place seemed okay to me when visiting. A little short staffed, but they're all in that situation…read morenow. Pretty good social schedule, place was clean, staff seemed competent.

Our 94-year-old mother had been in an assisted living facility for 3 years, and her decline made it…read morenecessary to move her into a memory care facility. After a few weeks there, we got hospice involved. We chose Compassionate Care because they already had a nurse coming to the facility on a daily basis. We mistakenly thought that this would mean that it would be a smooth transition. We were wrong! While the nurse was pleasant and was able to get equipment moved in in a timely manner, we were VERY disappointed that they did not communicate and coordinate the necessary pain relief medications our mother needed. There were unnecessary delays in obtaining and starting the drugs, and getting them up to a level where they actually did any good in relieving her pain. I literally had to INSIST that they up her dosage! Having gone through similar situations with our other elderly parents, my siblings and our spouses are agreed that we absolutely cannot recommend Compassionate Care - Amedisys to care for a loved one. A not-for-profit like Hospice House in Pleasant Prairie would be a much better choice, and they did an outstanding job 12 years ago for our father.

From the owner: We provide high-quality hospice care in Brookfield, wherever you call home. Hospice care gives…read morepeople facing a terminal illness comfort and a better quality of life. Your personalized care plan may include nursing care, pain and symptom management, hospice aides, emotional and spiritual support, and more. We're here for you 24/7, with a strong commitment to quality and patient satisfaction. We're also here for your loved ones, offering social work services, respite care and bereavement counseling. Hospice costs are usually 100% covered by Medicare, Medicaid and private insurance for eligible patients. Tell us your goals and wishes. We're listening. Call us today to find out how Amedisys Hospice Care in Brookfield can help.

My dad is a new resident (May/2013). In these few short months, I have been very happy with the…read morequality of care. Each and every time we visit, my dad is in good spirits, he is freshly shaven, he & his clothes are clean and most importantly he is active. Also, he loves the breakfasts, lunches and dinners ! The scheduled activities both at the facility and outside the facility are truly enjoyable. They even welcome family members to join in the activity. My dad went from living in his own home to a memory care facility. What I was most impressed with was the daily communication the staff gave our family during this tough transition. They wanted us to know how our dad was doing in his new residence. Staff did everything possible to make the transition as smooth as possible. They did all this with grace while maintaining my dad's dignity. The facility is clean both inside and outside. The grounds look great! Finally, when we visit, the staff is always friendly and eager to assist us. - - - Kris B.

Sadly I would like to give more stars only for the caregivers, but it's not possible as a…read moreresponsible human. BEWARE this facility has had over 7 Director's of Housing in the last 4.5 years. The bar is extremely low. If your loved one is in need of actual assistance, say Level 2 or 3 acuity they are not equipped nor willing to care in a dignified manner. My mother moved here in early 2020 with the same level of care needs as when she was forced out in late 2024. The current housing director, Candice, began a campaign to kick her out in June 2024 using emotional abuse, retaliation and bullying tactics. She repeatedly entered her room without permission and told her she was "feeble, and too much work." She insulted and dehumanized my mother and instructed caregivers to strip her of care needs she had been receiving for years. While some caregivers complied with these dehumanizing instructions, others did not (thank you to the few and shame on the rest!) In addition, the food is of low quality, with the same basic menu repeated every week. Bland picnic food such as hotdogs and potato chips are served multiple times a week with nary a vegetable in sight. There is NO DESIGNATED CLEANING STAFF. The caregivers are expected to clean the rooms on top of all of their other duties. This is simply not possible so please enjoy filthy rooms in unhygienic conditions. I am consciously choosing not to name caregivers in this post as I fear retaliation for them. But my hope is that if you have a vulnerable or disabled senior in your life you will read this review and look for another location for your loved one. Otherwise, plan on visiting MULTIPLE times a week/month until they make serious changes in management and find a competent Director of Housing. What a sad and disgraceful end for my family at this residence.

Absolutely do not send your loved one to live here if they have medical needs. Staff are unlicensed…read moreand unable to provide routine care. It is not safe. They have abandoned patients in the ER and refused to let them come home because they didn't want to provide simple wound care. Their staff are rude on the phone and uncaring. Think twice before sending someone here, it's very sad and sinister.

From what I've noticed while visiting my grandparents, the workers are prepared to hand-feed…read moreresidents and they have fun with their team. It looks like a nice place to work!

From the owner: Sunrise Meadows Living in Brookfield, WI offers exceptional senior living accommodations for those…read moreseeking independent or assisted living. Our caring and dedicated staff provides personalized care plans and a secure living environment, ensuring our residents' safety and well-being. Our services include assistance with activities of daily living, medication management, housekeeping, and delicious meals. Our community also offers a range of amenities and engaging activities, allowing our residents to live an active and fulfilling life. Come experience the comfort and care at Sunrise Meadows