Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

i love the service from this agency, they really care about people. The staff are very nice and…read morefriendly. Caretruly has been life changing for me. They take amazing care. I totally recommend it.

Do not use this care agency. First they don't communicate with clients. Secondly they are not…read morehonest with clients why a caregiver quit. If your caregiver calls in on a day. Don't expect a replacement. You won't be getting one. I don't think they have enough people working for them. Which explains no replacement aid if yours calls in. Just so much wrong with this agency. Some other agencies aren't much better.

I've never been happier! The quality of care goes above and beyond. The front desk is always…read morefriendly and helpful. Both my therapist and psychiatrist have been life changing.

I've been going here many years (about 8).Great doctors and therapists who genuinely seem to care…read morefor their patients. The receptionists are helpful and friendly. Additionally, I've been to several different programs/offices over the last 13 years and honestly none of them truly compare. And my life has improved immensely. Im not sure if its the same program running that i went to many years ago but it was a lengthy commitment, but well worth it!

My son is seeing an occupational therapist here and we have had a great experience. Finding a…read moreprovider who would take our concerns seriously and was willing to help was surprisingly difficult, but from day 1 they have been supportive and helped put together a plan to help my son move forward. Because he is older (12) we struggled to find someone willing to help build strength and treat his dysgraphia. They also have helped with coping with sensory overwhelm and anxiety. We cannot recommend them highly enough. We also love the warm and friendly office staff. Check them out- you won't regret it.

Jennifer Dall has seen me on 2 separate occasions for different issues. On both occasions she was…read moreprofessional and treated me with respect. Additionally by treating me with non-"Big Pharma" medicine, I was able to recover without further and unnecessarily poisoning my body. Lastly the front office staff were very courteous, professional and went out of their way to help. Thank you! Jim

I have no idea what the quality of care is at this clinic because when I arrived at 8 am, it was…read morenot open. I waited 15 minutes and still it did not open. I ended up going elsewhere for medical care so I could get to work on time. When I called and asked about when the clinic opened, I was told 8 am, but that the providers are not available until later in the day. This is not a walk-in clinic.

I have been going to this clinic for the last couple years. The staff could be friendlier. Every…read moretime I go on appointments we all seem genuinely happy to see me ask how I am, and ask about my work or family. They are completely unlike my last doctor who threw pills at me and charged me way over cost for drug tests at every visit. I am more than an insurance claim or dollar signs, they seem to give a damn. They listen and have used so many tools to get me more comfortable. I have been sent to a wonderful physical therapist who gave me exercises to stretch and strengthen. On occasion I have had epidural injections in their office, or at another location. When I get a flair up they do trigger point injections to help me get off my couch and into work. When my insurance decides to be jerks and denies medication or requires prior authorization for something I've already been taking, they hop on the phone and take care of it. In two word they have been - LIFE CHANGING!

The whole group at Keystone has taken exceptional care of me. Kent is the best in the area when…read moreit comes to PT. I would not go anywhere else!

Expertise is outstanding. Excellent care for everyone walking through the door. I highly recommend…read morethem.

Simply the best care, quality, and Physical Therapy experience around. Aretas also offers…read moreperformance training, nutrition coaching, running programs, woman's health and more!

Scott, my PT, take time to listen to me and provide exercises specific to me and my pain…read more In addition, the treatments provided have been successful. I am on my third week of treatment for shoulder pain and am now sleeping through the night and only once in three weeks have I taken Ibuprophen. A past treatment: back pain on and off since I was 20 (over 50 years), had constant low level pain and severe annual episodes. I saw chiropactors, acupuncturists, did yoga, stretching, and had little success. After getting treatment from Scott, my pain is gone...NO PAIN. It does not get better than that