We had visited many facilities before finding Lakewood. Our family couldn't be happier with this…read moreone. The staff is caring, experienced, loving and their communication to family is phenomenal! We can go home at night and sleep well knowing that our loved one is cared for and loved. They have activities all day long for the residents to participate in that keeps them engaged. You don't EVER find nurses/staff congregated together talking or ignoring residents, which is exactly what we saw at other facilities. Their rooms and facility itself are clean and beautifully cared for and decorated. The food makes our loved one feel at home with beautifully prepared meals that she says taste as amazing as they look. If you are looking for a place that will treat your loved one like their own parent, look no further!

Pleasant, clean, welcoming assisted living facility. Good social calendar (which is how I judge…read morethese places), lots of activity among friendly residents. Less isolated than comparable senior residence sites. Good staff, maybe a little short staffed, but I think they all are now.

From the owner: Avalon Square, located in Waukesha, WI, is not-for-profit, faith-based provider of quality housing…read moreand services for senior adults. Living options include one-and-two bedroom senior apartments with washers and dryers, eat-in kitchens, underground heated parking and ample storage closets plus some units have gas fireplaces. Studio, one, and two bedroom assisted-living apartments are complimented with weekly housekeeping, chef-prepared meals, 24-hour resident assistance and a personal emergency call system. The Avalon Square specialty care residence serves seniors with increased health or memory care needs in a residential setting. Avalon Square community amenities feature a 1950s cafe, chapel, community room, club room, fitness center, hair salon, media center, library, and workshop. Avalon Square services include recreational and special event programming, fitness classes, spiritual programs, dining services, transportation to scheduled outings, and volunteer support. Avalon Square is a Presbyterian Homes and Services community, all faiths are welcome.

Mike/Michael does not pay employees. Terminates new employees via text message after 2 weeks…read more.. before payday then never mails promised payment. Tries to intimidate former employees with threats of an attorney contact after a family member posted on their private FB page regarding the missing wages and encouraging negative reviews to warn other potential employees of these risks. I would be very leery and suspicious of whatever operations are taking place here.

I rarely saw the same staff members twice. If I did, they were exhausted, burned out and upset…read more When I would visit, it was difficult to find anyone at all. The hallways poorly lit, my mom's room filthy. My mom wears Depends. I'm not sure anyone ever helped her change them. If they did, they were left in the kitchen garbage, and the entire apartment smelled like urine. We cleaned up feces ourselves. The carpet was rarely or never cleaned. My mom had an odor and her clothes looked filthy. The plethora of group activities, and services like the Beauty Parlor were spotty or non existent. Communication horrible. The administrator, Mike Postin, was rarely on the premises. Phone calls rarely returned. Billing inaccurate, and inconsistent. If there was ever an issue, it always seemed to be my mother's fault. We have since moved her to another facility across town (basically the same price). She looks bathed, her hair is done, clothes are clean, involved in activites, room is spotless. She is THRIVING. Do your homework. We are so sad that we left here here so long.

Negative stars!!!!!!!! In my opinion and experience,…read moredealing with Linden Court Waukesha was like a nightmare that never ended, the worst two years of my life. The memory care unit has the most vulnerable residents and I have seen animals treated better. I have a full-time job, but this quickly became my second and not as an employee. I wish I could have had the opportunity to move my mom sooner. There are better places out there. Like countless others, It was one of the hardest decisions I had to make for my mom, placing her care and giving blind trust to strangers, but boy did they sell me in the beginning. I quickly learned how poorly it was managed, starting at the top, a constant revolving door of staff, never knowing who is in charge. The caregivers that cared were left without the proper tools or assistance to do their job. Overworked, underappreciated and ultimately many left throughout this time. The others seemed to be there just for a paycheck, more interested in their smart phones than the residents. A certificate of any sort is not required to work in a CBRF facility. I could list all the terrible quality of care issues and occurrences, but this review would be even lengthier so here are just a few. When I couldn't be there to do ALL of the care for her, she was left without being provided basic daily needs. My biggest issue was her medication not given when scheduled or sometimes at all, leaving her in a state of fear and agitation. She would be left in the same clothes multiple days in a row, not being provided a weekly shower which resulted in a horrible peri-area rash. It was only treated daily if I was there to apply the ointment. Meals not provided on time and often served cold. (I regularly helped serving) Her room was not cleaned, bedding changed, or laundry washed. I was constantly informing management, filing grievances as to what was happening and the horrific things I witnessed, including documentation and pictures. There was never any accountability, just excuses and finger pointing. Be patient I was told, give the new director of nursing and charge nurse time to get acclimated and implement the procedures. Instead of that happening, there was just a revolving door of both, each trying to reinvent the wheel without follow through. It got to the point where I didn't know where else to turn so, I contacted the state. That helped for a hot minute and then it was back to business as usual. Their mission statement "We strive to bring dignity, vibrance, and love to the lives of older individuals and the families we serve throughout the Midwest." My mom was not treated with dignity, I don't know how they sleep at night or are even able to continue to operate. They should be ashamed of themselves.

Not only is this facility unclean but the care is minimal if not neglectful. The basics of insuring…read morewater intake is good and toileting is on a regular schedule. Frequent constipation and infections occur. The nursing staff doesn't return calls and in fact, after our family member died in Hospice Care, we never heard a word from anyone. It was as if she never existed after being at their facility which they sold us as "like home" for a few years.

Our 94-year-old mother had been in an assisted living facility for 3 years, and her decline made it…read morenecessary to move her into a memory care facility. After a few weeks there, we got hospice involved. We chose Compassionate Care because they already had a nurse coming to the facility on a daily basis. We mistakenly thought that this would mean that it would be a smooth transition. We were wrong! While the nurse was pleasant and was able to get equipment moved in in a timely manner, we were VERY disappointed that they did not communicate and coordinate the necessary pain relief medications our mother needed. There were unnecessary delays in obtaining and starting the drugs, and getting them up to a level where they actually did any good in relieving her pain. I literally had to INSIST that they up her dosage! Having gone through similar situations with our other elderly parents, my siblings and our spouses are agreed that we absolutely cannot recommend Compassionate Care - Amedisys to care for a loved one. A not-for-profit like Hospice House in Pleasant Prairie would be a much better choice, and they did an outstanding job 12 years ago for our father.

From the owner: We provide high-quality hospice care in Brookfield, wherever you call home. Hospice care gives…read morepeople facing a terminal illness comfort and a better quality of life. Your personalized care plan may include nursing care, pain and symptom management, hospice aides, emotional and spiritual support, and more. We're here for you 24/7, with a strong commitment to quality and patient satisfaction. We're also here for your loved ones, offering social work services, respite care and bereavement counseling. Hospice costs are usually 100% covered by Medicare, Medicaid and private insurance for eligible patients. Tell us your goals and wishes. We're listening. Call us today to find out how Amedisys Hospice Care in Brookfield can help.

My father was in the the third floor rehab area. This is an attractive fairly new facility. The…read moremajority of the staff was helpful and friendly, especially the day nurses, the physical therapists and occupational therapists. But after a week of good care, a serious staffing shortage occurred. Patients called for help in the night but no one came, keeping others from sleeping. One told us at breakfast (served 45 minutes late) that she lay in her urine for an hour and a half because no one came to help her get to the bathroom. Another patient said the aide for the evening was thinking of quitting because she had too many patients to care for due to other employees being absent. This could be a great place for rehab if staff levels could be kept adequate. But the shortage puts patients at risk.

I am giving Franciscan Place a 5 star, not because "everything" is perfect, that would be…read morerealistically impossible. However, they do take very good care of my mom and they strive to do their best. My mom has been in their care for one year. She came in on Rehab and it was determined after returning home for a very short time that she needed to be in LTC. She returned to Fran as a full time resident in May of 2018. I was hesitating whether or not to name caregivers who my mom talks about and whom I've witnessed give exceptional care, I really don't want the others to feel they are in anyway less appreciated. You all are a great team! Having said that, Cliff has been a Godsend. I work in an assisted living/memory care facility myself and I witness this young man just do so much right! He comes into her room and the 1st thing he does is get down to her level to talk to her. My mom has hallucinations and gets very scared and upset. She knows when Cliff is on, she is safe. He will take a moment to pray with her, to chase away whatever she is seeing and never ever laugh or make fun of her. ...and he always brings her fresh water (which she tell me about too). Then there is Hannah, one of her day nurses...Mom loves her "Haddie" as she calls her. "She's the only one who knows how to put my hearing aids in right" according to mom :-) And Rae, the evening nurse. When she is on, mom tells me "My Mother" is on tonight. That is not a bad thing! Mom says I can't make a move without her coming in to see if I'm alright.....Ummm, Mom, that's a good, attentive nurse. If she hears something fall she does run into the room, I've been there when she has done so. I'm convinced that woman can hear a pin drop. I also appreciate all the activity workers making sure she gets out and stays involved! So BRAVO Franciscan Place! Christine Brown

After interviewing several caregiver agencies for my husband after a lengthy hospital/rehab stay,…read morewe finally found Assisting Hands. The staff was very proactive in finding the right caregiver to meet our needs and we were very pleased to have been assigned a caregiver who was compassionate, kind, and did a wonderful job managing my husband's changing needs over the past 18 months. The scheduling staff was very thorough and responsive to emails and calls. Home visits were scheduled periodically to check in on the dynamics between my husband and our caregiver. We recently terminated services only because my husband has progressed to the point that he no longer requires a daytime caregiver, but Assisting Hands was there for us in a time of great need and we were most appreciative for the great service!

From what I've noticed while visiting my grandparents, the workers are prepared to hand-feed…read moreresidents and they have fun with their team. It looks like a nice place to work!

From the owner: Greg Petrauski and Debbie White started Applewood in 1993 with the idea of creating a new assisted…read moreliving residence which would provide exceptional care for their own grandparents. Greg was fortunate to have his grandmother reside in his family home while growing up. When the need arose for additional care for his grandma, he and his family had great difficulty finding an assisted living residence that met his grandma's needs while still feeling home-like in nature. Debbie was working in the physical therapy department at Sacred Heart Hospital when Applewood was conceived. Ms. White's family was also facing the need for care and has had three of her grandparents reside at Applewood throughout the 20 plus year history. Applewood started in 1993 with the construction and operation of three 8-bed residences. Greg and Debbie decided to move onto larger facilities so they could help more people. They began construction on the New Berlin location in1996, expanded it in1998. Applew