Sadly I would like to give more stars only for the caregivers, but it's not possible as a…read moreresponsible human. BEWARE this facility has had over 7 Director's of Housing in the last 4.5 years. The bar is extremely low. If your loved one is in need of actual assistance, say Level 2 or 3 acuity they are not equipped nor willing to care in a dignified manner. My mother moved here in early 2020 with the same level of care needs as when she was forced out in late 2024. The current housing director, Candice, began a campaign to kick her out in June 2024 using emotional abuse, retaliation and bullying tactics. She repeatedly entered her room without permission and told her she was "feeble, and too much work." She insulted and dehumanized my mother and instructed caregivers to strip her of care needs she had been receiving for years. While some caregivers complied with these dehumanizing instructions, others did not (thank you to the few and shame on the rest!) In addition, the food is of low quality, with the same basic menu repeated every week. Bland picnic food such as hotdogs and potato chips are served multiple times a week with nary a vegetable in sight. There is NO DESIGNATED CLEANING STAFF. The caregivers are expected to clean the rooms on top of all of their other duties. This is simply not possible so please enjoy filthy rooms in unhygienic conditions. I am consciously choosing not to name caregivers in this post as I fear retaliation for them. But my hope is that if you have a vulnerable or disabled senior in your life you will read this review and look for another location for your loved one. Otherwise, plan on visiting MULTIPLE times a week/month until they make serious changes in management and find a competent Director of Housing. What a sad and disgraceful end for my family at this residence.

Absolutely do not send your loved one to live here if they have medical needs. Staff are unlicensed…read moreand unable to provide routine care. It is not safe. They have abandoned patients in the ER and refused to let them come home because they didn't want to provide simple wound care. Their staff are rude on the phone and uncaring. Think twice before sending someone here, it's very sad and sinister.

My mother has been there several years now, and has had a great experience. My dad and she moved…read moreinto the Independent Living Community after waiting for a 2 bedroom apartment. My siblings and I visit often. She likes the meals and staff, and is very busy with the activities. She has made a number of friends there - and that was critical after my father passed. They have done a lot of remodeling in the past few years, and the common areas are beautiful and well maintained. There is a fitness center and pool, a pub, a library, a small store and a bank. She is Catholic and attends daily Mass. When my father was in home hospice, the staff was especially attentive and caring. I cannot say enough good things about her experience there - and about what we as family have seen when with her.

My grandfather lives here. I visit him fairly frequently. The community itself is fairly cliquey,…read moreso if your elderly family member isn't a social butterfly they may have problems making friends. The food is so-so and very salty. They do a mediocre cleaning job on residents' apartments. On multiple occasions, the cleaning supplies I keep in my grandfathers closet (which I have purchased because the apartment never seems very clean), have been stolen. I would never recommend this place or want to live here myself. One positive thing I can say is that the front desk staff and food waitstaff are wonderful and helpful.

Poor management makes this a 1 star. The memory care floor has many amazing people working there…read more Management lacks empathy, compassion and integrity especially Julie T. We fought repeatedly for my mom's care. At every turn that involved Julie T. we were talked down to and our concerns were always minimized and our feelings were never acknowledged. We questioned communication between shifts which is very lacking. I would call frequently to check up on my mom after a fall, or after an allergic reaction or an illness. I would call during 2nd shift and the typical response was that 2nd shift didn't know anything about why I was calling. It was very disheartening to always see my mom in clothes that didn't belong to her. Because of my mom being in a shared medicaid room I had asked when she was moved into one what happens to privacy at the end of life. We were told OHT can provide "many things" to provide dignity and privacy for the family and my mom. We were offered a private room on a different floor but by the time that happened my mom was screaming in pain at the slightest movement. We could not do that to her. I got to sit with my dying mom as the roommate munched on food behind me. No privacy screen was provided. At one point I was crying and I had to sit in the hallway crying as people walked by because there was NO privacy to grieve. NO ONE deserves to die in a room with a stranger. We were grateful for the floor staff and all they did for my mom. I sure hope people will reconsider putting their loved here due to the management.

This establishment is outstanding for any senior looking for a place for excellent care and safety…read moreto live. outstanding culinary faire. i highly recommend five stars thank you Julie and stafI!!!

Awful! Smells and dirty. Husband needed help with moving around, bathroom, etc and I would have to…read morecall the nurses station from home to get someone to go to his room. He fell a number of times and was sent to hospital . While only there less than 2 months, he developed Covid and a few bad infections. Avoid this place!

Great place to live and work! Awesome service and great food. Staff are caring and efficient!read more

A very large assisted living complex with a rich variety of social activity and entertainment…read more Well staffed, well maintained, very attractive environs. Ample parking, but it's such a large place if you're visiting for a specific event you should make sure you know ahead of time exactly which entrance you want.

My parents were residents for many years and had few complaints. However, whenever I have had to be…read moreinvolved with accounting my experience has been terrible. Since my father's passing (after my mother was already gone), I have been struggling for eight months with the accounting department. For one thing, they didn't close my father's account (under Alexian's contract) with Time Warner Cable and I had to deal with TWC directly in person to do so. They also sent an unauthorized debit to a closed bank account, incurring overdraft fees to me. Meanwhile, Alexian owes me money at this point for overbilling by their own admission, but they still haven't repaid me. My emails and phone calls are not returned by the ever changing staff, promises are not kept, and the whole situation has been exasperating. The administration is very disorganized and completely unprofessional. I can't believe I'm still having to deal with this so long after my father's death.