I am gonna have to hold off on the care part of my review because the jury is out on this one and…read moreonly been recent that we moved a loved one to the assisted living from the independent living arrangement. it really is a long involved convoluted story , way to many details to write about. the move process to assisted living lacks support and any process. the left hand does not know what the right hand is doing. the actual move in day was supposed to have a nurse meet with us,but this never happened. we were accused of not arriving on time, even though we did. We had no idea when dinner would be served, or when the meds would be administered. I asked multiple staff members for help and who I should be talking to since our arrival meet and greet never happened. I finally lost it, yes I did, and demanded to speak to "the nurse". I did not yell, but was real firm and stressed out in talking with one of the care coordinators and so was our loved one. Finally the person who was to meet with us earlier in the day comes barreling in the room like she was ready for war. We were accused of yelling, yes yelling at her staff. Not true, yes I was firm, but did not raise my voice. she starting spewing that she had 60 people to care for! Guess our loved one was not in that number. She lied about an email that was sent to us about dinner times, nope nothing like that existed. we asked where she was for the agreed upon range of time for our arrival, said she didn't see an email or have a call. we emailed her at 7:40 am and called when we arrived. only could leave a voice mail. We had to fight to have a TV installed, another story for another time. Lastly the most rude and appalling comment out of this persons mouth was that if we didn't like it we should go back to where we came from. my loved one is not only stressed out because of this encounter he witnessed in his room (she should have had the professional courtesy to suggest that we go to her office to talk) but he is afraid that he won't get the care he needs! BTW we are paying $6500 for this type of treatment. Pathetic to say the least.

Everything ! The care and consideration they give to each resident is phenomenal regardless of…read morewhat level of care you receive. Cannot say enough !

All the employees are great to work with. The facility is…read moreclean and well maintained.

Working understaffed constantly. Management does not care about the residents or workers. Avoid at…read moreall costs!

Our family moved my parents into Capitol Lakes in October of 2009. Out of all tre retirement…read morefacilities located in Madison, Capitol Lakes was chosen for a host of reasons, and after almost 10 years, we are all happy with Capitol Lakes. First and foremost is the location, only 2 blocks from the square. Secondly, Capitol Lakes has multiple levels of care, including Senior Housing, Assisted Living and a Nursing Home that includes Dementia Care. In Senior Housing, all unites have a full kitchen. There are also 3 restaurants. Including The Seasons, The Cafe and The Lunchbox. There are Heated garages and large, walk-in storage lockers. There is a large health facility with 2 swimming pools, a hot tub andhigh end exercise equipment. There is an on-site beauty salon. They also provide classes, lectures and programs on a daily basis. Everyone shopping for retirement residences must take a look at Capitol Lakes!

Years ago a loved one was in the skilled nursing section of Capitol Lakes. I was struggling to…read morelower him into his wheelchair while a nursing assistant who was in the room did not lift a finger to help me. He slid to the floor. Another time I visited and my loved one was sitting in his wheelchair in a puddle of pee which had pooled on the floor. Another time I was berated by a staff member because she couldn't find his shoes, which were in his closet, like I told her. I also got accused of stealing food from the kitchen, which turned out to be unfounded. I tripped and fell coming out of the elevator because it wasn't level with the floor. Hopefully the place has improved.

It is an incredibly caring and accommodating place that my grandam loves to live in there care is…read moreimpeccable.They have amazing staff that truly cares about the residents.

From the owner: Fairhaven is a Life Plan Community offering independent living and all levels of care in a single…read morelocation. Our goal is to help our residents be as independent and active as they can be. We offer the safety, conveniences, and amenities of a retirement community and the full range of excellent health care services to support your health care needs. Our residents value friendship, independence, quality care and a healthy, active lifestyle. Living at Fairhaven means you're part of a family.

Just moved my sister-in-law to Azura on Wednesday. I'm so impressed with the tender loving care…read morethat the staff give their residents. I feel like I've found a little piece of Heaven for her. I was so unhappy with the place she lived in. All memory patients deserve respect, dignity and love.

Amazing place, amazing people. As my mom's Alzheimer's has progressed we have had her in care at a…read morefew other places in the Madison area, and the care and respect she receives at Azura Stoughton is heads and shoulders above. The facility is light and bright and well maintained, and the meals always smell sooooo tasty (OK, I sampled, they are GOOD!). We never visit at the same time, and no matter when we drop in she is always clean, dressed (in HER OWN clothes! ...if you know, you know), and engaged, enjoying herself. Her room is neat and tidy and smelling fresh and her clothes are laundered. In our previous experiences, this wasn't always the case... The team is compassionate and treats all the residents with dignity and respect. They have a sense of fun and you can tell they love what they do and know it makes a difference. They plan fun activities on a regular basis and special events that are really a hoot (Elvis impersonator anyone? Cowboy sing-a-long? Just examples!). They keep us up to date on her changing needs and status. They are always available to answer a call and provide information just to ease my mind. But most importantly I think, as I grieve what my mother is losing and say goodbye to who she was, they take joy every day in who she is now, genuinely enjoy her spirit and sass, and help me to see the joy in that too. I sleep well at night knowing she is in the hands of folks that care for her, physically and emotionally. Tracy and her team are unmatched, and we couldn't be more pleased with their entire program.

My husband ended up here and this is a great place. The staff is wonderful and they worked hard to…read moreget my husband walking on his own with a walker. The rooms are shared but there is privacy and separate rooms for family . The staff greet you by name when visiting and are wonderful with the people who end up here. The food for the residents here is delicious. I was invited to lunch a few times. All food made here and is super duper good. The cook is amazing. Staff is amazing. Place is clean. Staff take very good care of residents. Smell is minimal. I am very glad my husband came here. Soon to come home.

I have been fortunate to be the Director of Therapy services at this wonderful facility which…read moreprovides care throughout the entire continuum of needs by our elder community 55 years and older. Independent house, condo, and apartment living offered as well as Assisted Living, Skilled Nursing, and Short Term Rehab all on site. Home Health Therapy and Nursing services also available.

the staff at Our House Senior Living are all excellent to work with and they truly care for all the…read moreresidents and their needs. Truly a family oriented place for our father. They are also excellent at listening to our concerns at any time. I would strongly recommend them.

My mom recently moved to Our House after realizing she needed additional care. We are very…read moreimpressed with the facility and the staff. Jess, the director, was helpful and kind through the process. The private rooms are decent sized and they allowed us to hang pictures and make the space her own. The facility is clean and well appointed. My mom especially likes the outside back patio overlooking a large grassy area with trees. The residents are warm and welcoming. It's a small facility with only 14 residents so residents feel a part of a small community rather than an institution. It's such a relief my mom is happy and we'll cared for!

This place should not even be open. The food is terrible. The staff is terrible when you can find…read morethem. There is not one good thing about this place. I would not let my dog stay here. I have no idea all this place can still be open. I can't believe the state place stay open. It should be bulldozer to the ground with the staff in it.

I've heard NOTHING but complaints about this place from a few people I know who went to stay there!…read more 1) food is awful 2) pain meds take an hour or two to be given, if you're lucky. 3) the staff are NOT friendly!!!!!! 4) need to use bathroom asap? Lol...forget it. You'll wait and wait till you pee or poop your bed. THEN you'll have to wait some more before someone happens to answer your light to change your soiled bed!!!!!! 5) lack of communication is a big issue!!!!! THE ONLY GOOD THING I CAN SAY IS THIS PLACE DOES NOT HAVE A URINE SMELLING ATMOSPHERE.