A very large assisted living complex with a rich variety of social activity and entertainment…read more Well staffed, well maintained, very attractive environs. Ample parking, but it's such a large place if you're visiting for a specific event you should make sure you know ahead of time exactly which entrance you want.

My parents were residents for many years and had few complaints. However, whenever I have had to be…read moreinvolved with accounting my experience has been terrible. Since my father's passing (after my mother was already gone), I have been struggling for eight months with the accounting department. For one thing, they didn't close my father's account (under Alexian's contract) with Time Warner Cable and I had to deal with TWC directly in person to do so. They also sent an unauthorized debit to a closed bank account, incurring overdraft fees to me. Meanwhile, Alexian owes me money at this point for overbilling by their own admission, but they still haven't repaid me. My emails and phone calls are not returned by the ever changing staff, promises are not kept, and the whole situation has been exasperating. The administration is very disorganized and completely unprofessional. I can't believe I'm still having to deal with this so long after my father's death.

Have to admit, first impression was concerning. BUT they quickly won me over. From the nurses,…read moresocial worker, therapist, to nutritionist, every single person was kind and caring, advocating for my mom. Are they understaffed? Yes, but who isn't. The most telling was when my mom was able to come home, she said she missed her friends (staff) there and said she loved every single one of them. My mom is a glass-mostly-empty person so this is truly of the highest compliment.

As a prospective employee who dealt with a ton of issues during the hiring process and was given…read morethe run around by HR for a month before having my offer rescinded, I would strongly recommend that you reconsider working for or residing at this facility. Ultimately, it became clear to me that VMP does not like staff who speak up and their primary goal is to better cover up issues rather than actually fix them. They are currently under corrective action from the state and have a one star rating. The HR manager slipped up today when I pressed her and admitted she had conversations with the CEO, COO, and therapy director and that they were concerned that I would be one to report issues that I saw and that was the primary reason that they decided to rescind my job offer. Prior to this conversation, I was given a bunch of other conflicting reasons and lies were made up, including claiming that I refused to accept the pay they offered me even though I only learned in that conversation that they actually got exactly what I asked for approved. Holly (HR) and Lisa (HR manager) were the two people I've been dealing with for the last month and I would recommend that you get everything in writing or record your conversations with them in particular to protect yourself (WI does not require you to let them know you are recording them FYI). Holly said so many lies it made my head spin and the few times I had hard evidence that she was lying her story would change entirely and she would say that she "made a mistake" and "misspoke". Lisa said that Holly followed company policy, even when I pointed out that Holly was even caught in a lie in a conversation we all had on the phone together. Lisa also claimed that no one has ever said Holly is unprofessional, implying that I was the issue, but in the exact same sentence said that Holly admitted to being unprofessional with her lack of communication with me and follow through of actually calling me when she said she would (for reference, on several occasions she would tell me she'd call me on Friday, and then we didn't speak again until the following Thursday only because I would call her). Ultimately, the therapy department is understaffed right now, they told me how desperately they needed my help, and offered me the job on the spot, but they would rather operate understaffed than risk having an employee who advocates for the residents. I am passing this information along to the state too since they are still under corrective actions, but feel it's important that potential employees and residents are aware of the depth of problems here. Other past employee reviews on different websites also echo that anyone who speaks up about treatment of residents is fired, so be prepared to file a whistleblower claim if you take a job here. As someone who rarely reviews places, it really means something that this place made me concerned enough to warn people on several review platforms. I knew that VMP had high turnover in staff, but now I know why.

Newer facility with well designed roomy common areas. Staff seems well trained. Excellent…read moreentertainment and activities schedule. The grounds are pleasant, the landscaping is impeccable.

In spite of corporate ownership, the various Regency Senior homes each have unique personality…read more This one has superior staff and facilities, it's clean and well run. The residents seem happy, and if I'm reviewing the assisted living facility, they do have a good social activity and cultural entertainment schedule, because that's why I'm visiting. It's got a warm feeling, multiple fire places, domestic and friendly decor, and it's literally very warm. Adequate parking for visitors out front, easy access off of National Ave.

Independent living: nice facilities and very well maintained. Staff is very friendly but place…read moreisn't very well run. The handbook you get when you move in is missing lots of important information (last revised 9 years ago) like a map, how to pay rent, etc. etc. etc. You can get information but you just have to find someone to ask vs. it being provided. Dining facility is beautiful but no one eats there .... huge place but 6-10 people there for dinner. This is a disappointment for people who are looking for ways to meet with and engage other residents. Nice place but has more of a feel of a senior apartment complex vs. a community, which is fine depending on your situation

Poor management makes this a 1 star. The memory care floor has many amazing people working there…read more Management lacks empathy, compassion and integrity especially Julie T. We fought repeatedly for my mom's care. At every turn that involved Julie T. we were talked down to and our concerns were always minimized and our feelings were never acknowledged. We questioned communication between shifts which is very lacking. I would call frequently to check up on my mom after a fall, or after an allergic reaction or an illness. I would call during 2nd shift and the typical response was that 2nd shift didn't know anything about why I was calling. It was very disheartening to always see my mom in clothes that didn't belong to her. Because of my mom being in a shared medicaid room I had asked when she was moved into one what happens to privacy at the end of life. We were told OHT can provide "many things" to provide dignity and privacy for the family and my mom. We were offered a private room on a different floor but by the time that happened my mom was screaming in pain at the slightest movement. We could not do that to her. I got to sit with my dying mom as the roommate munched on food behind me. No privacy screen was provided. At one point I was crying and I had to sit in the hallway crying as people walked by because there was NO privacy to grieve. NO ONE deserves to die in a room with a stranger. We were grateful for the floor staff and all they did for my mom. I sure hope people will reconsider putting their loved here due to the management.

This establishment is outstanding for any senior looking for a place for excellent care and safety…read moreto live. outstanding culinary faire. i highly recommend five stars thank you Julie and stafI!!!

this businesss never answers the phone at al. always takes about an hour just to get a charge…read morenurse, worker or even a supervisor on the phone. don't send your loved ones here

Great place recommend go visit they have fun activity's and more clean place and kind workers. care…read morequality is amazing

My Mother went to Maplewood after a tibia and fibula break. She had friendly top notch care in a…read morefacility that really helped her to recover. All the staff was patient, friendly and kind. The place did not have the bathroom waste smell. I was skeptical about her going due to previous reviews but my Mom and our family had a wonderful experience!

This is a rehabilitation center. The help is lacking and rooms are not cleaned well. I hate to…read morefault the staff when they are consistently short handed and paid poorly. I'd give it a C+