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    Brookdale Brookfield - Stop in for a visit.

    Brookdale Brookfield

    4.0(3 reviews)
    1.2 mi

    I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

    Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

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    Brookdale Brookfield - Creative Expressions activity

    Creative Expressions activity

    Brookdale Brookfield

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    Luther Manor - The Avery Welcome Center faces 92nd Street. Did you know that there's another 29 acres of abundant living behind it? Come see for yourself!

    Luther Manor

    2.7(9 reviews)
    4.0 mi

    We feel very fortunate that a space became available for our Dad here at Luther Manor!! We have…read morealways heard good things regarding the reputation of this care facility from others within the community and as it stands Natalie who does in take has made this process, as seem less as possible for our family at this very stressful time!! We were greeted by name by several engaged staff members and treated with courtesy. We are feeling optimistic that our father will be taken care of with integrity and professionalism.

    My grandma was here no longer than 2 weeks. The workers here are terrible they don't care about…read moretheir patients AT ALL!!! Everyone there is there for a free check. My grandma was released here after have a Quadruple bypass for rehab but instead she got worse. They didn't give her the proper care which resulted and me and my family bumping heads with the staff multiple times and us having to basically do their job on the clock me and my family went up their helping my grandmother til we had to leave. She got a bed sore there, got a bladder infection, her feet swole back up because she wasn't receiving proper therapy or help!! This is a terrible place I wouldn't put my ex's dog in here. -10/10 I highly DO NOT RECOMMEND!!!!!!!!!!

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    Luther Manor - Abundant life is what we're after at Luther Manor. Smiles like Frank's let us know we're on the right track!

    Abundant life is what we're after at Luther Manor. Smiles like Frank's let us know we're on the right track!

    Luther Manor - Our residents love to volunteer in places like our Manor Mart and Little Shoppe which are filled with snacks and groceries.

    Our residents love to volunteer in places like our Manor Mart and Little Shoppe which are filled with snacks and groceries.

    Luther Manor - Luther Manor loves to see our residents be well-rounded. That means body, mind and spirit. Puzzles are a favorite brain activity!

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    Luther Manor loves to see our residents be well-rounded. That means body, mind and spirit. Puzzles are a favorite brain activity!

    Home Instead - With help from a HomeInstead Aide, staying on top of medications is routine.

    Home Instead

    1.0(1 review)
    5.4 mi

    The worst experience ever! I wouldn't recommend them to any one. The girls have very little if any…read moreexperience, they don't show up when scheduled, leave without finishing their work, which they sit and watch t.v. When you call to complain it only gets worse. We had to take turns being there with my parents because we couldn't trust what they would do. My parents were just so upset my 92 year old dad told them to leave!

    From the owner: Your local Home Instead Senior Care office is your connection to compassionate, reliable…read moreone-on-one, assistance. To help our seniors continue to remain independent, our screened, trained, bonded and insured Aides provide everything you'd do for your loved one and more, so you'll have confidence that your loved one is safe, whether you live several states away or just miles down the road. Here at Home Instead, our mission is to help seniors remain safely in the comfort of home and to provide support to the family and friends who love them. Our services are available around the clock, every day of the year and include everything from companionship, meal preparation, light housekeeping, medication reminders, shopping and errands to live-in care and Alzheimer's care. With our extensive experience in elder care, we can help you find the right solution to assist your loved one in maintaining the best possible quality of life.

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    Home Instead - Enjoy meals hot and fresh or portioned to save for later with a HomeInstead aide.

    Enjoy meals hot and fresh or portioned to save for later with a HomeInstead aide.

    Home Instead - Standby assistance and mobility support from a HomeInstead aide can help reduce the risk of falls.

    Standby assistance and mobility support from a HomeInstead aide can help reduce the risk of falls.

    Home Instead - When driving oneself isn't an option anymore, escorted transportation from HomeInstead keeps seniors connected to their community.

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    When driving oneself isn't an option anymore, escorted transportation from HomeInstead keeps seniors connected to their community.

    Dickson Hollow - assistedliving - Updated May 2026

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