My mother in law was here for 5 years. Three years at the attached assisted living facility and 2…read moreyears in the nursing home. She had nothing but the best care possible from both facilities. They would call us if they had the slightest concern and we greatly appreciated that. The staff was very compassionate and caring every step of the way. We highly recommend it.

St. Anne's is operated by the Sisters of the Divine Savior order and as such is still run in a very…read moretraditional Catholic manner, very unlike the profitable corporate capitalist cancer that has usurped the American healthcare system. I'm not Catholic, I'm giving you a sociological observation, the staff and administrators here exude sincere compassion driven by their faith. I do volunteer entertainment work so any assisted living-skilled nursing facility I review is going to be good at scheduling social activity and cultural stimulation for patients and residents, but St. Anne's seems extra special in this department. The outside isn't so attractive but the insides are clean and comfortable, the chapel is lovely and there are many friendly gathering rooms. Family and friends seem quite welcome but the most remarkable thing about this place is that the food is good, though they did foist some decaffeinated coffee on me.

Care tucked caregivers were stealing wrong messages were given food was often cold. Not much to do…read more Not a quiet atmosphere

From the owner: Riverview Village Senior Living is a charming residential care home situated in Menomonee Falls,…read moreWI. We provide loving, compassionate care for aging seniors in a family-style home-like setting. At Riverview Village, we pride ourselves in the care we give our residents, and the reliable and considerate service we provide to our families.

Terrible management ! Lack of consideration for the…read moreresidents Over Priced Many safety regulations

Can I give negative 100 stars!?…read more My mother was there less than one month. Was locked in her room, undressed and fell. She broke her hip. This horrible facility wanted to brush it off and say it never happened. They are liars! They tried screwing me out of payment for a month she wasn't even there! Because of their negligence! Recent news shows tell you what kind of company they run. Do not let your loved one stay there. Pretty facility, abhorrent care! You're lucky I didn't sue your asses! I still may! You are a horrible facility. You just lock the residents behind locked LOCKED doors. Go ahead, tell me how this didn't happen. I dare you!

Poppa's temporary home…read more.. Pretty standard for a nursing home type facility; splendid smell comes at no extra charge. There's a lot of coughing, a lot of "help me, help me" and a few strange patients including, but not limited to a) the whistle guy who, you guessed it, is ALWAYS whistling, b) the lady with purple headphones who just turned 100 who wants to know who drew the "no smoking" sign and c) the lady who repeatedly asks, "what if there's a fire?" Cool place, but let's hope Poppa (what I call my Grandpa) can return home soon. Until then, bring on the wheelchairs, hand sanitizer, oxygen tanks, and crazy cute old people.

In my younger years I use to volunteer at this Nursing home and thought it was pretty cool, a great…read morehome for the aging. Well now that I/we have had to utilize this property for rehabilitation/assisted living for my Mom, it is absolutely horrible. With in the first 4 days of being here, our Mom fell multiple times, she was placed in quarantine and no one could visit her to see what was actually taking place, because she came from a hospital setting. Once her 14 day quarantine was up, even with the Lasata Staffing knowing that they had a positive Covid testing of an employee, they moved our Mom to a different room, to start another 14 day quarantine. Luckily we were able to find and secure a new living facility for her, with in a weeks time, only to get her and see that her leg, ankle and foot were swollen. When Lasata was questioned no one would return call soft over a day. When they did call back they more or less said not our problem she's not enrolled with us any more. What a heartless caring staff you are Lasata - from the conference calls to now having a Mother in worse shape since her arrival to your facility proves / answers my unanswered questions - it's all about the money and the number of residents you keep- there is NO CARE for the resident or their families. Sham on you all!!

My father was in rehab here and it was a horrible experience. The people that work there don't…read morereally care about the residents. My father was supposed to be transported to dialysis two times a week and they messed up not one but two Saturdays in a row not sending him with the lift he needed to get into the chair for dialysis. The dialysis place was only 10 minutes away From Newcastle, so you think they would go back and get what they needed so he could get the medical care that was required. But instead, they let him sit there for hours until they could swing back and bring him back to their facility without having had dialysis. The fact that this happened a second Saturday in a row was completely unacceptable. Not only were we not able to get a baseline for two days a week dialysis, my father needed to step up and be on three times a week dialysis now. Thank goodness, we found a place in Oak Creek that actually cares about its residents. They are personable and treat residents there like people. The beds are thin and so uncomfortable that my father slept in a chair most nights. I would not recommend this place at all.

My grandma stayed at Newcastle and had such a wonderful experience! The staff is so friendly and…read moreyou can tell they truly care about the residents. And the residents always seem so happy and were so welcoming, it felt like a big family! There were so many things for her to do, from exercise classes to happy hours and socializing! They took such great care of her during her stay that she didn't want to leave!

We have been using them full time for our aging parents and could not be happier! This is a great…read moregroup of people -from the office staff, to the care givers in the house! The kindness and thoughtfulness was there on a daily basis, especially for parents with memory issues. We would highly recommend them for all of your loved ones.

I needed help on short notice to find a caregiver to help my mom home from a two week stay in rehab…read moreafter an injury and Home Instead sent a lovely women for the day and everything went smoothly. I do not have longterm experience with this company so I do not know all the providers they use but they helped us out under difficult circumstances and it was great - I would use them again if need be !

If you are looking for a place to take care of a loved one who needs assistant with their basic…read moreeveryday care..... THIS IS NOT THE PLACE. My mother has been at this location for 6 week and the lack of basic care has been so subpar. My mother's safety has been at risk since day one (See Pictures). The staff sees nothing wrong with how she is on the wheelchairs in the pictures. Staff that doesn't know how to use the equipment properly, she goes the whole day without being checked. When pushing her button for help it goes hours with out anyone coming to see what she needs. She was there for 5 weeks and was never showered once. Simple things like brushing her teeth everyday can not even be done regularly. The final straw was when my mom was having a bad day and was nonresponsive when trying to wake her up. The young lady giving her pills decided since she could not wake her up she would take the pills and shove them in her mouth. Then after shoving them in her mouth tried to give her water and because she could not get any water in her mouth decided to leave the water and walk out of them room. Leaving the pills in her mouth for the potential to choke. This facility only has one care and that is the money that is being paid by the families. Your loved ones best interest is not their priority. The worst part is the facility puts the blame on the family and does not take accountability for their staff and their lack of care and training. I had several meetings with the directors and nothing got better.

My Mom has been a resident for about a year…read more I had chosen NP for her because of the wonderful atmosphere and the comparable care services. BUT, after this year , I must say that your strengths are far beyond comparison. Here are several things that are an example of your stellar service. Mom enjoyed your pool for many months, telling visitors not to come at certain times as she could NOT miss her Aquatics class. (Not a single facility that I toured had a pool except you) Both PT, OT and the other support services have been so helpful in coming forward with suggestion of products and things that will help Mom, before I even knew she needed them. When Mom was beginning to show signs of decreased verbal skills, staff called, recommended and enrolled her in Speech Therapy Caregivers of all shifts are so willing to share things (both the good and the difficult) about Mom's habits, quirks and routines. It says a lot about their care and interaction with Mom. It is a comfort to myself and our family to know that they are aware of all this and share it as well. It speaks volumes of your caring staff. They know what movies she watches, what books she is reading, where and what she does on Wednesday nights (and ask about it), amazing! The Nurse has been spectacular. Prompt at addressing all of my many questions and concerns, she literally jumped out of her chair once and said " Let's check on that". She follows thru with so many little things and has many suggestions to help Mom and myself, as Mom continues to change and decline. The personal touch on a weekend I was out of town: She left me a phone message saying she was working the weekend, and was watching and assessing Mom. Just give a call if I needed anything or had questions. It is difficult for both the individual and the family to travel this path. All these examples of the personalized care that your staff provides Mom and in extension our family is priceless. Thank you to ALL of your staff. You should be proud of the service and care you provide. Our family couldn't have found a better home for Mom. Thank you

Poor food, unqualified staff, money hungry operations Locked…read moreout of living area at 8 pm One star is generous rating

Another nice new senior living space. A little underused right now, but they have a good social…read morecalendar already in place (this is how I judge these things), and although a little short staffed I'm impressed with the ones I've met. Good parking for residents and visitors, the grounds are green and pleasant.

We had visited many facilities before finding Lakewood. Our family couldn't be happier with this…read moreone. The staff is caring, experienced, loving and their communication to family is phenomenal! We can go home at night and sleep well knowing that our loved one is cared for and loved. They have activities all day long for the residents to participate in that keeps them engaged. You don't EVER find nurses/staff congregated together talking or ignoring residents, which is exactly what we saw at other facilities. Their rooms and facility itself are clean and beautifully cared for and decorated. The food makes our loved one feel at home with beautifully prepared meals that she says taste as amazing as they look. If you are looking for a place that will treat your loved one like their own parent, look no further!