Poppa's temporary home…read more.. Pretty standard for a nursing home type facility; splendid smell comes at no extra charge. There's a lot of coughing, a lot of "help me, help me" and a few strange patients including, but not limited to a) the whistle guy who, you guessed it, is ALWAYS whistling, b) the lady with purple headphones who just turned 100 who wants to know who drew the "no smoking" sign and c) the lady who repeatedly asks, "what if there's a fire?" Cool place, but let's hope Poppa (what I call my Grandpa) can return home soon. Until then, bring on the wheelchairs, hand sanitizer, oxygen tanks, and crazy cute old people.

In my younger years I use to volunteer at this Nursing home and thought it was pretty cool, a great…read morehome for the aging. Well now that I/we have had to utilize this property for rehabilitation/assisted living for my Mom, it is absolutely horrible. With in the first 4 days of being here, our Mom fell multiple times, she was placed in quarantine and no one could visit her to see what was actually taking place, because she came from a hospital setting. Once her 14 day quarantine was up, even with the Lasata Staffing knowing that they had a positive Covid testing of an employee, they moved our Mom to a different room, to start another 14 day quarantine. Luckily we were able to find and secure a new living facility for her, with in a weeks time, only to get her and see that her leg, ankle and foot were swollen. When Lasata was questioned no one would return call soft over a day. When they did call back they more or less said not our problem she's not enrolled with us any more. What a heartless caring staff you are Lasata - from the conference calls to now having a Mother in worse shape since her arrival to your facility proves / answers my unanswered questions - it's all about the money and the number of residents you keep- there is NO CARE for the resident or their families. Sham on you all!!

Poor food, unqualified staff, money hungry operations Locked…read moreout of living area at 8 pm One star is generous rating

Another nice new senior living space. A little underused right now, but they have a good social…read morecalendar already in place (this is how I judge these things), and although a little short staffed I'm impressed with the ones I've met. Good parking for residents and visitors, the grounds are green and pleasant.

A very large assisted living complex with a rich variety of social activity and entertainment…read more Well staffed, well maintained, very attractive environs. Ample parking, but it's such a large place if you're visiting for a specific event you should make sure you know ahead of time exactly which entrance you want.

My parents were residents for many years and had few complaints. However, whenever I have had to be…read moreinvolved with accounting my experience has been terrible. Since my father's passing (after my mother was already gone), I have been struggling for eight months with the accounting department. For one thing, they didn't close my father's account (under Alexian's contract) with Time Warner Cable and I had to deal with TWC directly in person to do so. They also sent an unauthorized debit to a closed bank account, incurring overdraft fees to me. Meanwhile, Alexian owes me money at this point for overbilling by their own admission, but they still haven't repaid me. My emails and phone calls are not returned by the ever changing staff, promises are not kept, and the whole situation has been exasperating. The administration is very disorganized and completely unprofessional. I can't believe I'm still having to deal with this so long after my father's death.

If you are looking for a place to take care of a loved one who needs assistant with their basic…read moreeveryday care..... THIS IS NOT THE PLACE. My mother has been at this location for 6 week and the lack of basic care has been so subpar. My mother's safety has been at risk since day one (See Pictures). The staff sees nothing wrong with how she is on the wheelchairs in the pictures. Staff that doesn't know how to use the equipment properly, she goes the whole day without being checked. When pushing her button for help it goes hours with out anyone coming to see what she needs. She was there for 5 weeks and was never showered once. Simple things like brushing her teeth everyday can not even be done regularly. The final straw was when my mom was having a bad day and was nonresponsive when trying to wake her up. The young lady giving her pills decided since she could not wake her up she would take the pills and shove them in her mouth. Then after shoving them in her mouth tried to give her water and because she could not get any water in her mouth decided to leave the water and walk out of them room. Leaving the pills in her mouth for the potential to choke. This facility only has one care and that is the money that is being paid by the families. Your loved ones best interest is not their priority. The worst part is the facility puts the blame on the family and does not take accountability for their staff and their lack of care and training. I had several meetings with the directors and nothing got better.

My Mom has been a resident for about a year…read more I had chosen NP for her because of the wonderful atmosphere and the comparable care services. BUT, after this year , I must say that your strengths are far beyond comparison. Here are several things that are an example of your stellar service. Mom enjoyed your pool for many months, telling visitors not to come at certain times as she could NOT miss her Aquatics class. (Not a single facility that I toured had a pool except you) Both PT, OT and the other support services have been so helpful in coming forward with suggestion of products and things that will help Mom, before I even knew she needed them. When Mom was beginning to show signs of decreased verbal skills, staff called, recommended and enrolled her in Speech Therapy Caregivers of all shifts are so willing to share things (both the good and the difficult) about Mom's habits, quirks and routines. It says a lot about their care and interaction with Mom. It is a comfort to myself and our family to know that they are aware of all this and share it as well. It speaks volumes of your caring staff. They know what movies she watches, what books she is reading, where and what she does on Wednesday nights (and ask about it), amazing! The Nurse has been spectacular. Prompt at addressing all of my many questions and concerns, she literally jumped out of her chair once and said " Let's check on that". She follows thru with so many little things and has many suggestions to help Mom and myself, as Mom continues to change and decline. The personal touch on a weekend I was out of town: She left me a phone message saying she was working the weekend, and was watching and assessing Mom. Just give a call if I needed anything or had questions. It is difficult for both the individual and the family to travel this path. All these examples of the personalized care that your staff provides Mom and in extension our family is priceless. Thank you to ALL of your staff. You should be proud of the service and care you provide. Our family couldn't have found a better home for Mom. Thank you