My aunt was in their rehab recently. She sleeps in a recliner and they not only allowed me to bring…read morein the recliner, Natalie in Admissions and their Maintenance gal unloaded it from my car and brought it to the room. When she was done with rehab, Natalie brought the chair down and loaded it in my car. This was going above the call of duty. Every time I visited my aunt I could not go through the halls without a staff member saying "Hi" and chit chatting with me. Wonderful customer service. I would recommend their rehab 100%.

It seems to be a nice place, clean with good staff and a pretty good social activity and…read moreentertainment schedule. I've only been here a couple of times, but from what I've seen the patients seem content and well taken care of.

Friendly residents, perfect community environment with tons of activities, the food is amazing…read moreincluding Chef Tonya recently receiving recognition by the Journal. I work here and I love it!!

A very nice assisted living place, it's pretty big, new, clean with attentive well trained staff…read moreand a nice schedule of social and entertainment events for the residents. There's a pretty little aviary here, which is a nice touch.

As other reviewers have noted, this place has abysmal ratings, including a 1-star rating from…read moreMedicare. I also found out that Medicare has cut off funding to this place, not once, not twice, but thrice! How bad do you have to be for Medicare to say they're not going to pay you anymore? And what happened to "Three Strikes and You're Out"? I would think they should have closed this place down by now. I don't know how bad you have to be before the government shuts you down, but I would think getting cut off by Medicare 3(!!) times would be enough. Everything I have seen personally at this dump certainly confirms the low ratings. I have absolutely nothing good to say about this place. The Facility: The place itself is a dump: dirty carpets, dirty floors, dirty windows. Broken down equipment too, including room furniture and wheelchairs. The place stinks too - literally and metaphorically. Wear a mask, even though they aren't required anymore. Just to help block out the smell. The Care: I don't even know where to begin here. Patients are left out in the hallways unattended for long periods of time, as if they're just bags of yesterday's trash. Call lights left on for hours without response. I'm not sure some call lights ever get answered. Heaven forbid, you have any kind of emergency. Employees are more concerned about getting their own meals rather than making sure patients are fed and properly nourished and hydrated. Medication delivery to patients is spotty. I heard some patients complain that it took forever to get their meds or they weren't exactly the meds they were supposed to get. The Staff: First of all, I know when you are rated 1-star by Medicare and are rated in the bottom 20% of facilities nationwide, you're not going to get the "cream of the crop" or "best and brightest" for employees. You are going to get the dregs, people who can't get a job at better facilities. And that's what we have here. Staff are generally rude, unprofessional, unhelpful and defensive. Better not to deal with them unless you absolutely have to. But the real problem here isn't the line staff. It's the management, although I hate to use the term "management" for these people as they clearly don't have a clue how to manage. The head honcho is so useless, it's not even worth time commenting. If you want to find nursing "management", and I use that term very loosely, just look on the patio. They spend a lot of time there feeding their faces with junk food and smoking. Nothing gives me less confidence in so-called "health care professionals" as when I see them routinely engaging in such slovenly habits. Quite frankly, their Backwater Rube-i-tude is written all over them. I would guess there isn't more than a sixth-grade education level in the bunch. How they got nursing licenses is beyond me. From a Cracker Jack box would be my guess. I have, however, asked the State Board of Nursing to look into the licensing situation at this place, just in case. Quite frankly, I wouldn't trust these people to clean up after my dog, let alone be handling healthcare for some of the most vulnerable populations. I would also recommend that you document everything. In any way you can. There is a problem with truth at this place, so it's best to have documentation to counteract it. You will probably want to get a lawyer too as the level of health care knowledge, and especially health care law, is very low here. Have an expert in your corner. But really, it's probably best to save yourself all the bother, and just avoid this place in the first place, if you can. Also, as I was doing research on this place, beyond all the stuff I mention above, if you read some of the stuff on the State's website, this place has been assessed thousands of dollars in fines, slapped with numerous enforcement actions, and the record is littered with alleged patient neglect, alleged medication errors, and even alleged wrongful deaths. Pretty much anything you can think of, and just another reason this god-awful hell hole needs to be shut down. Summary: This is a trashy place, run and staffed by trashy people, providing trashy "care". This shoddy little sh-thole should have been closed down a long time ago. I can only hope for the sake of the patients that it is shut down. And soon! If I could, I would give it Minus 10 Stars. There is absolutely nothing good about this place. Stay away from it if you can.

Abusive and neglectful staff. This was one of the worst experiences in my life. I was completely…read moreignored at first. Nobody came when I was pressing the call button. I was yelling at the top of my lungs for help while pressing the call button for over 2 hours. Ended up calling 911 from land line, as I thought my bladder would burst. (cell phone battery was dead) Two staff then arrived. One screamed profanity at me for calling 911. I could see into the bathroom fifteen feet away, but they refused to help me get there. They threw me a giant square thing that felt like a flat diaper and insisted I pee on it instead. Without even allowing me to wipe, the woman grabbed the leg I just had operated on and lifted it forcefully into the air, grabbed the diaper sheet, and threw my leg forcefully toward the bed. It was incredibly painful. I had been stripped of my dignity. I told the woman I needed my pain medication and water. The temperature in the room said 89 degrees. I had been crying and yelling for help for hours. The woman hissed at me, then unplugged my call button and land line phone and both left, and shut the door!!! Nobody returned for another 3.5 hours. I was so thirsty and couldn't ever remember feeling that panicked before. I was facing the wall clock. By then, it had then been over 9 hours since the last time I had anything for pain and this was one day after a knee replacement. I had been given a dose 1.5 hours before my transfer to the rehab facility. My teeth were chattering from the pain and I was shivering. The lady literally broke the pill in half to give me a half dose of what the doctor prescribed. She told me she didn't have to give me any more medication if she didn't want to and there was nothing I could do about it. I was told I should not have called 911. She was punishing me. She was pissed. Scared for my safety, and having no call button or operating phone, I somehow got up from the bed and onto the Rollator seat and pedaled my way to the center of the building where there was a phone. Crying and shaking, I called 911 again and insisted I was removed from the facility immediately. I was returned to the hospital. Doctors were completely aghast by the mistreatment. It took some time to get my shivering from the pain and shock from the trauma under control. I am still in shock over what happened. I was scared. I thought I was doing the right thing by signing up for rehab after my surgery. Turned out going home where I live alone was safer. This horror story spanned seven hours of my life. If I could give this negative stars, I would. Nobody should be treated like that.

Assisted living Administration and management do not care about staff or residents . House manager…read moretreats staff very poorly and doesn't respect staff . They work staff short all the time and the nurses will not help at all . The residents receive poor care due to shortage of staff and they have a high turn over .

This community offers all levels of care starting with Independent Living then progressing to…read moreAssisted Living, Memory Care, Skilled Nursing Care and even Rehab. 90+ year old non-profit, faith-based community on a large campus. Great dining options, squeaky clean common areas, a gorgeous fitness center/pool, helpful spiritual services and so much more.

For the last 3 years Harbour Village has been my mother's home. A year ago she turned to me and…read moresaid "I am happy". I had never heard her say that in the previous 65 years that she has been my mom. Her life is full with many activities, trips and entertainment. The meals are well prepared, tasty and nutritious. The architecture is Craftsman Style, homey and comfortable. The socializing she experiences everyday with other residents and the staff has enriched her life. The staff, at all levels is high quality, professional and caring. My mom is happy. We are very happy we chose Harbour Village for my mom.

My Mom raised 7 kids in a very large home which she has lived in for 50 years. Now that the…read moreinevitable time has come to move, the task of finding a new home for my Mom that she would want to live was daunting. However my Mom and I met Jenni (director sales) and spent several hours with her to see what Harbor Village offered, events, services, ammenities. We were not rushed and it was clear Jenni understood my Mom's fears and apprehensions (like going to the dentist). She provided a sense comfort, which for my Mom, was so important. We can now make this transition. Thank you Jenni!

We found ourselves in a situation where we needed to find my Mother-in-Law (only 59) a long-term…read moreliving facility due to mental health issues. This has been a daunting process to say the least. I was happy to find that Lamplight was close to our home and in a location where there were restaurants/bakeries and light shopping options nearby. What I wasn't too excited about, was some of the mixed reviews online, actually they almost made me cancel our tour at Lamplight. In meeting with Lamplight, we were very impressed and unsure of where the complaints come from, but as you do your research, keep in mind when reading reviews that each situation is different; and that family involvement and early intervention of needs differs. I think this is the case with many of the negative reviews. I can only speak from my experiences but: -There is no offensive smell that meets you at the door (this may vary from day-to-day, but I did not witness any and I am very sensitive to smells/cleaning agents). -Kate, the Community Relations Director, is a breath of fresh air and easy to be transparent with. She has been such a resource to us in this process. You do not feel that you are receiving a "sales pitch" or that she is looking to just fill a bed. She is very empathetical and a great listener. I saw so many residents approach her and have what seemed to be a very connected relationship to her. -The staff we came in contact with, including housekeeping seemed genuinely happy to be there. -The amenities are much like a long stay hotel with weekly housekeeping and a 24/7 nurse on staff should an emergency occur. -They offer 2 meal options, 3 times a day served by wait staff (how wonderful!). -They allow some small pets. -They provide medication management/administration and transportation to doctor's appointments. -Full list of activities on a daily basis in addition to affordable field trips for residents to get out into the community. -In addition they have a "man cave" where people gather for football games, several different church services, a library and many nooks and crannies for different events. -Rooms are private with a private bath (no stove to worry about, but you can equip the room with a mini refrigerator and microwave if you would like). In addition, the room we saw had new grey Pergo like flooring. -Your loved one can come and go as they wish unless in a memory care unit. This means that they can still attend a separate day program if that fits their lifestyle. -There are 2 floors of locked memory care each that resemble the other resident's rooms. -Lamplight is experienced with mental health patience which requires a certain understanding/expertise from what I am learning. -I believe Lamplight would welcome families to stay connected to individual's care and want them to have an active, successful partnership in treatment if that is the family's preference (not all places seem this open).

I nice assisted living facility with friendly helpful staff, a good social activity schedule, and a…read moregood location (walking distance from things to do, bus stops). Decent parking for visitors, seems pretty clean.

Awful--I wish I could give zero stars. Many incidents occurred here that, in hindsight, I wish we…read morehad reported to the state. Admin, on the whole, was bloated, incompetent, apathetic, and ineffectual. They were more interested in marketing the facility than improving resident care. If you truly care about the wellbeing of your loved one do not place them in any area of Clement Manor's campus. All of the other negative reviews are completely accurate and echo my own long-term personal experience with this facility.

Clement Manor offers very caring, loving, and friendly staff. The therapy offered is top notch and…read morecommitted to offer a variety of creative therapy methods to attain goals set by staff, clients, and their families. My father is doing things that he has not done in years and will go home soon!