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    Discovery Bay Cleaners

    2.3 (22 reviews)
    Ultra High-EndLaundry Services
    Open 8:00 am - 6:00 pm

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    3 months ago

    My wife dropped by yesterday, Thursday Feb. 19. The store was empty of all equipment. Apparently they haven't changed their web ads yet.

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    5 months ago

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    7 years ago

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    IRS Cleaners - Unrequested "repair".

    IRS Cleaners

    (40 reviews)

    $$

    IRS Cleaners was one of the best places in Brentwood for clothing repair. However, it is no longer…read moreowned by the same people, and the quality has decreased. That's the short version. So, if you'd like the story, here it goes: On April 8th, I dropped off a pair of work pants for drycleaning, and a "tear in the knee" repair. The pants were supposed to be ready on April 15. I attempted to pick them up on April 16 or 17 and was told they were not ready. Their regular repair person was out, and they shipped the pants to Tracy. I thought that was odd because typically the work was done at IRS. They told me to come back in another week. I returned April 22, found an incorrect glue repair was done on the pocket, and there was still a hole in the knee. The pants had not been drycleaned and they were just sitting on the repair person's counter. The employee refunded the $10 repair, but the problem was not fixed after two weeks, and now I still needed to get the hole repaired. She told me the repair person would be back later that day and would fix the hole. I left the pants and a couple hours later the hole was repaired. But, I had a glue problem. So, the experience was frustrating, and I asked to speak to the owner about it. The employee stated I had to call the Tracy Park Avenue Cleaners and ask for Mike, the owner. I called and was transferred to the manager, Manani. Manani told me I was not allowed to speak to the owner and that she handled all business-related issues. I told Manani IRS had done the wrong repair, left white glue all over the pocket (and drops on the pant legs), didn't dry clean the pants, and didn't even repair the ripped knee until I pointed out the mistake. She told me to send in the pants through Park Avenue Cleaners in Brentwood (another one of their stores) to the Tracy store. So, at this point, I've been to IRS three times, and now I'm heading to Park Avenue Cleaners. My next available errand day was April 29; I dropped them off with a pickup of May 2. So, here's the end of the story, and why I'm writing a review for Brentwood residents. Manani calls me up and tells me there's nothing she can do about leaving glue all over the pants. She then tells me I'm lucky because they did the repair free of charge. And then she says, "You can decide how you want to move forward", as if we're entering some sort of legal battle. I felt like I was dealing with a faceless corporation, and that's what this place has become.

    Stay away from this cleaner at all costs. Zero stars…read more I brought my two formal drapery panels to be dry cleaned. When I got them home and rehung, it was clear that IRS laundered my panels instead of dry cleaning. The panels shrunk in length more than six inches, 7 1/2 to be exact, are extremely wrinkled and the lining is pulling apart from the fabric. I called and spoke to Maria, who told me that the panels were sent out, off-site so she had no idea if these were laundered. I asked her to please find out and let me know. She called me back to tell me the person she spoke to at the cleaning facility also couldn't tell her how these were cleaned. Offered me bringing them back to be stretched possibly. I told her I didn't think they can stretch my fabric more than six inches. I offered to send pictures to her which I did so she can see how bad these shrunk and haven't heard back. I then e mailed management at info@irscleaners.com with photos and haven't heard back. My drapery is ruined, and my concerns are falling on deaf ears. This is not a way to run a business. Stay away!

    Lamothe Cleaners

    Lamothe Cleaners

    (6 reviews)

    Avoid this cleaners at all cost!!--I have had 2 really bad experiences--…read moreI understand mistakes are made--They have shrunk 2 items and fight you the whole way--Never willing to meet you half way--Always trying to find someone else to blame for their mistake--Plus you have to track down the owner--They make no effort to rectify a bad situation--It's you that needs to hound them down--It's just not worth dealing with them--I find the owner completely condescending and dishonest--I will never support his business and will constantly be telling others to find another option--

    Well, here it is. My very first review. I only wish it were a positive one. When I moved to the…read morearea, I began using this cleaner because of its location near my house. I spend around $50-$75 per month on suits and shirts. They do a fine job on my suits, but when it comes to laundering and pressing shirts, they do a poor job. The collars come back shiny and "distressed" looking. I'm not sure what causes that, maybe too much heat? The last straw for me here was July 2008, when I brought 4 brand new shirts in to be laundered and pressed. A dark blue shirt came back to me with a frayed collar where I could see the white sticking out from underneath. My problem is not that a brand new shirt had been possibly ruined, but in how they handled the situation. I returned it to see if it could be fixed and they said that the owner/manager would look at it to see if it could be fixed and get back to me. Then I waited. And waited. Finally after two months and a few more non returned phone calls, I had to give up. I got my shirt back, with no fix and no word on if the shirt could be fixed from the owner/manager. Its a shame really, because their location was so convenient and most of the employees I dealt with regularly were really nice people.

    PurpleTie - Laundry ready to be picked up!

    PurpleTie

    (309 reviews)

    $$

    So far I've used this service twice and each time, I've loved it. It is unbelievably convenient! I…read moredo not have a washer dryer and used to go to the laundry mat, but was tired of lugging everything and taking my time at the laundry mat. My friend told me about this service and when I looked, I was able to book a pick up for the next day. The turn around is just so insanely fast, I love it. They pick up on laundry on Tuesday and it's back by Wednesday, folded in seran wrap and put in bags placed in my front yard. I don't think I'll ever do laundry again. I think the price point is there and worth it. The laundry mat was pricey, and this is comparable especially with the work being done for you. I have placed very large orders bc I refused to do laundry for so long and to me it's worth the price. However, what I do not think is worth it is that blankets are $25 a piece no matter the size. So if you have tiny blankets like from Amazon I recommend getting a friend to do them bc the wash will cost more than the blanket itself. If it's your first time, you'll use garbage bags and they'll bring back your order in a purple bag so you can reuse that bag for future orders!

    Used their service 10+ times and would highly recommend their service. They've been efficient and…read morecommunicative about their process, giving me a call when they thought an item I've sent in was too delicate for dry cleaning (instead, offered to spot clean). Most importantly, great customer service! A rare occurrence, but one of my dress came back from dry cleaning with a broken clasp. Elias was able to investigate whether this was possible to repair. Once they verified that it happened during the dry cleaning process and was not repairable, they've offered to pay for my dress. Mind you, it only took them a few days to figure this out instead of dragging this out for an extended period of time. Awesome, communicative customer service and I will be a returning customer.

    Discovery Bay Cleaners - laundryservices - Updated May 2026

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