This office refused to accommodate our son's separation anxiety. He is three years old. He was…read morecrying in the office for fear of being separated from his mother. The staff were prepared to take him from his mom and continue with the appointment. My wife requested to accompany him for the appointment and the staff refused. My wife chose not to send our son back alone and she was charged a $50 "cancellation fee." I am surprised by this dentist's inflexibility and failure to accommodate the needs of children. But I am truly shocked that he is choosing to penalize families for it. Our child will not be returning.

If I could give 0 stars, I would. The WORST first experience at a dentist I could imagine. Had I…read moreknown, I never would have brought my child here. Their policy is children 3 and under must be separated from their parents. I have no problem with this idea/my child has no problem with separation. When/if children become uncooperative they come out and reassure parents that the restraint are going to put your child in would not hurt and they get parents to sign a waiver. What they don't say is the deep emotional trauma that such a restraint and proceeding procedures cause. If children are getting to that point, and they don't allow parents to evaluate the situation for themselves, they clearly are not that good with children in the first place. My child was restrained and still (6 months later) has nightmares about being held down tight and who knows what else happened (I wasn't in there, after all, to know). Moving forward, I thought maybe my child would agree to the 6 month checkup. Dental care is important, right? Not interested at all as my child was terrified from the first dentist encounter. Started a melt down. Calling to cancel the appointment, I was told that we would be charged $50 for changing the appointment within 24 hours. Well, the only reason I wanted to cancel the appointment was due to the trauma/abuse my child received the first time so I asked if I could go back in with my child. I was told absolutely not. When I pressed the issue of the suspicion of abuse, I was told the doctor didn't want my child to be one of his patients after all. Good riddance. Stay away!

Dr Brya has an amazing way to explain and truly care about my dental health. He took the time and…read moremade me feel satisfied he knew what he was doing. You are not a number at this office. Staff is very friendly with state of the art equipment. Highly recommend.

Very polite and professional. Was great with my kids as well. Facilities are new and very clean and…read moreall staff are polite, well kept and just an overall great dentist. He treated his staff with great respect and not demeaning at all. I have seen many doctors over the years treat their staff like garbage and this is one this that stuck out was how polite he was with all of them. All dental work was top notch.

My recent visit was wonderful with Dr. John Revis. He and his assistant was very professional and…read moregentile. I have only gone to Great Expression since moving to Lansing in 2011. I love the service and care that I receive there.

We recently started going to Great Expressions because they participate with our insurance. So far,…read moreDr. Revis seems very kind and knowledgeable. My first impression though, was a very dirty and outdated office. Literally hair and dust bunnies on the floors and bottoms of equipment. Plastic folding chairs in the exam rooms. The support staff uniforms looked old, wrinkled and dirty. I will give it a couple more tries, but if they can't be bothered to present a clean dental office, what else are they slacking on?

They dont allow parents to go back. And will let your small children scream and cry while you get…read moreto listen from the waiting room. And to top that off tell you that your child behaved badly if they didn't sit still.

She wouldn't let me go back with my 4 yo daughter who has always been afraid of drs and dentists,…read moreeven when she would just come to watch me get my teeth cleaned. Well, then when my daughter was scared and crying, wouldn't open her mouth so Morrow offered to tie my already freaked out child to the chair on two different occasions.

I was overcharged $4,000 and when I challenged it I was told I had a $4K in house credit but there…read morehasn't been a dentist for a year and now they're closed. Never any offer of remediation. Getting my dentures took 6 extra weeks due to staffing problems, they never fit correctly but I was given 2 temporary fixes that only lasted days. When I went in the 3rd time I was told I had to go to Flint for any more work. Now I'm screwed on my insurance getting new ones. The fact the office mgr quit and no dentist will work at this place should tell you to stay far, far away if they ever reopen.

They stole my ducking wisdom teeth. They said i could keep them, but they didn't give them to me…read morebefore I left.

Great work by all team members! Jana the Hygienist, Dr. Jake, and Sydney all were so lovely and my…read moreson Ali had a great first dentist visit. We're excited to come back in 6months!

Very accommodating to our kids challenges, we love them! The new location is fabulous as well.read more

They love to do crowns. Make sure it's absolutely necessary and get a second opinion from another…read moredentist office before moving forward with them.

I had seen Dr. Valley for many years and thought so well of him that I even continued to drive…read morethere after I had moved an hour away. This is why I felt so betrayed when his associate, Dr. Baker, supposedly a "pediatric dentist" burst into the exam room and launched a violent verbal assault at my teenage daughter for unexplained reasons. He screamed at her at the top of his lungs "Are you a BABY?!? You need your MOMMY in here with you?!? I have 4 year old patients who are less scared than YOU!". It went on and on. She was sobbing and shaking and he was so loud that the receptionist came running. I still can't comprehend what triggered this, I guess he was personally offended that she was very anxious and scared. I had told the receptionist that she was not only very anxious/dealing with PTSD from prior difficult medical experiences, but that she was also very self-conscious and ashamed because of this, so she would cope best if they just go on with things and don't don't draw any extra attention to it. I don't know what she then said to HIM or what he heard in response, but his response was the most unhinged and unprofessional behavior I have ever witnessed. The receptionists and hygienists were mortified and apologized profusely for his behavior. Office manager (Dr. Valley's wife) offered a bland, profesionally distanced bit of nothing. Dr. Valley said nothing, did nothing, never called us for any kind of a debriefing, apology or to check on my daughter. I expected more from him. His silence told me all I need to know. The next dentist we saw reviewed the records, and their professional opinion was that what they were calling cavities were not, and she did not need the fillings.

I had 2 impacted wisdom teeth that have been trying to come in for 10 years. My dentist kept…read morereferring me to get them out but I was terrified and so I kept putting it off. Eventually, I decided it was better to get it over with than continue having issues every few months. I called to set up an appointment with Dr. Mauro (I found him through my insurance) and the lady who answered the phone seemed nice enough. I though it was weird that she wanted to schedule me for my consultation and surgery back to back but I went with it. She had an opening that same week and a couple more in the following weeks. I was still nervous so I put it off about 2 weeks. FF Day of appointment, I get there and realize they have a dog in the office which threw me completely off. The front desk staff seemed pretty nice and got me all set up with papers. I asked if they had gotten any records from my dentist and they said no... I thought that was weird but I don't know if it's even necessary. I was called back to do my panoramic x-Ray and was immediately whisked away into a room to be prepared for surgery. Now, I had done my research on Dr. Mauro and knew that he had been called "rude" and "abrasive" so I was prepared to kind of proceed with caution. I was really nervous and I know I can get on Drs nerves with all of my questions. He came into the room to go over the x-Ray and explained that I only had 2 wisdoms on the bottom (I knew that and thank goodness) and that they were bone impacted (did not know that). I asked how long he thought It would take to get them out and he said 20min total but that he would have to drill some bone. He also explained that one was sitting right on a nerve and my chance for nerve damage was 15%. I told him I wanted lidocaine only but that I get nervous with it (makes my heart race) and he offered something called carbocain which is apparently lidocaine without the epinephrine. I declined (didn't want to try something new on such a scary day). He put me in the next room and put some numbing gel on my gums and gave me the lidocaine shots - kind of abrasively. My dentist is very gentle with this part so that was a little scary for me. I asked to listen to headphones, he said of course. He went right in and did his thing and had both teeth out in under 10 minutes. It was SO easy and pain free. By the time the lidocaine started wearing off, I could feel a stitch poking me and so when the office called to check on me, I told her and she had me come back up there so they could fix it. No problem. In conclusion, I will say that he isn't the most gentle, sympathetic, or personable guy, but he did a damn good job. He did tell me as he was finishing up that I don't have any sockets, he's stitching them up so I wouldn't have to worry about dry socket... I looked it up and it says you could still get dry sockets with stitches so I don't know... I had this procedure done about 19 hours ago and am ok. Ice on 20 min, Ice off 20 min. I'm only taking regular Tylenol for pain (my choice). I'm also taking amoxicillin to prevent infection (normally I wouldn't but again, get have a dog in the office)... So far so good but the procedure itself was a breeze!!

I Highly Recommend Joseph V Mauro, DDS for any & ALL Your…read moreOral Surgery Needs. This Recommendation is coming from someone who gets anxious from going to any & every dentist. Dr. Mauro, & his Dedicated, Knowledgeable, Friendly Crew, did a FANtastic job in every aspect of their Profession. Answering my questions & putting my mind at ease was just the beginning. I was Surprised that I was virtually pain FREE after each procedure. My first procedure was a Tooth Extraction, with minimal pain afterwards. My second procedure was removing a piece of an old Wisdom Tooth & I was pain FREE afterwards. I was moderately sedated, & the entire procedure was done & over before I knew it!! Thank You Doctor Mauro & Kind Crew!! Infinite LOVE & Infinite Gratitude. With Love & Respect, PamELa PurcELL-Purdy