Last two visits have been the upsell game. First time they told me I needed a new lug nuts or they couldn't rotate my tires. $75 for four lug nuts seems ridiculous but I wanted my tires rotated and didn't feel like arguing. On this last visit, June 1st, they told me my tires needed to be replaced and they couldn't rotate them. The tires are rated for 55,000 miles and I've put 40,000 on them so far. I said I plan to purchase new tires in the fall and I'm not replacing them today. I've always purchased my tires at Discount and haven't had any trouble in the past getting them rotated except the last year. It seems like they don't want to honor their free tire rotation without selling you something you don't need. read more

My claim was denied for a third time. Yet every time they offered me money. The kicker was they tried to blame it ON Honda. Saying their have defective doors, unbelievably. Tried reaching out to them, never received a call back. Each denial was done by email. Finally contacted my insurance company, AAA. They said they will go after them. I will NEVER use Discount tires again. Never been so disappointed in a company. If you felt you were not at fault, then why offer me money each time you denied my claim. So much for customer service. I will share this experience with everyone I know. For this review, you don't even deserve a 1. read more

Extremely rude sales/serviceman hung up on me when i corrected him and when I complained to the manager he said it was my fault for being rude to the employee....apparently it's rude to correct the employee by telling him I dont have a car there in the shop just a tire off the car. I will NEVER give belle tire another dollar of my money read more

These guys were professional and patient as I took my time to ask questions ans figure out what i could do. They replaced my tires in under the time quoted while also being steady in their business. read more

I had a really great experience with Steven at the Range Rover dealership. He was knowledgeable, took the time to answer all my questions, and made the whole process easy and comfortable. read more

Honestly, the customer service was really nice, but they made my car go off while they were rotating my tires and this was after one of their guys blew out one of their jacks and they asked me if I had my own and then they asked me to take my own car out of the bay. The whole thing was just really weird. The customer service at the beginning is awesome. Really nice guy but the actual service really not great. read more

Went there to rotate my tires waited 2hrs. I finally got the truck back about 10 miles away my tire check light came on. Turned out that they never bothered checking tire pressure at all. As the front requires 80 and rear 60. Now I had wrong psi on wrong axle. Wasn't happy at all read more

This five-star review is strictly for Kyle! Initially, I was ignored when I drove in for a tire check, and almost left. When Kyle came out, he immediately asked me if I had been helped. I told him I had not, and he immediately went to work. I learned so much about my tires and my car. He was extremely professional and courteous. I will be back and look for him! read more

I've been coming here for years and never had an issue. Then I came in today to get .a tire fixed that had a slow leak. I just bought the tires from them 2 yrs ago. They tried to sell me 2 tires for $500 which I couldn't afford. Then they pushed me to buy $80 of wiper blades that I didn't need. So because I said just try to fix the tire, I was literally the last car serviced, waited over 2 hrs. And had 12 people serviced before me. Total bullshit read more

Staff is nice but disrespectful of customer's time. Repeated visits for tire swaps and it happens again and again. Always for some reason that's they say is not their fault. read more

so where to begin I had a and called discount tire told them what tire I needed and they said oh perfect. We have them in stock so I'm thinking great. I tell them I want the tire and then I'll come after work to get it so I bring my pop tire to discount tire I handed over and he says OK. We'll have it done in two hours. So with no options to go anywhere I wait in their lobby for two hours. I wait until they close in fact just for the man to walk out and tell me that they actually don't have my tire so I waited two hours for nothing and I had already paid for the tire so I couldn't go anywhere else so I had to spend $30 on an Uber to go home $30 on an Uber day $30 to get back to discount tire I get my tire and I leave now the next day I'm driving my car another one of my tires popped so I think Man I should go back to that discount tire they just ordered my tire while it turns out a different discount tire at the tire so I go to this one not only is the cashier very rude to me because apparently the tire I'm buying is too he tells me they won't put it on because the tire is too big. They can't even order it in fact, and then he changes his tune when I literally showed him that exact tire on my car from the day before and he somehow acts like this is my fault and he's very rude to me his name was Harold turns out they don't have the tire shocker so I tell them to order the tire and they very reluctantly do so tells me they'll call me when it's ready so I wait three days for a phone call and I never get one. I called today. They said oh let me figure it out. I'll give you a call back in 30 minutes. No phone call. I called them back and he says all flustered oh the tire should be on its way only to be corrected by a man in the background and tell them that the tire was already there. He says we'll get that tire fixed right now you can come in 30 will be done so I show up in 30 minutes tires not done. I can see them in the window. Start fixing my tire literally the worst experience at every turn. I possibly could've had everyone in. There should be fired for being I will never go to discount tire again place is full of idiots. read more

I feel like in a world full of shops and crazy mechanics. Discount tire is a solid place to get your tires from fair prices and great service Harold is a great dude. I would recommend asking for him to take care of I've dealt with twice and I'm a pretty hard skeptic and he my approval. read more

dt in troy does not do wheel alignments. was just told by a rep with the manager present. the one in lathrup village is full service. read more

I used to come here as a customer to buy tires but after coming here as a delivery driver and getting disrespected extensively waiting for orders that were not ready when I get there I'm never ever gonna come to the store again. I just spoke with Kevin which was nice here and they made me wait over 15 minutes again to tell me that they don't even have the whole order to top it off which is unacceptable on numerous levels. I brought this to your guys is attention before months ago & the issue is even worse now. read more

So here I sit waiting for my turn to get tires and Harold told me yesterday when I made the appointment I was the last one of the day and it would take an hour and a half. My appointment was at 4:15 and it's 6:15 now. A man was angry cause he has sat here since 1 pm. I will reconsider this place! read more

These guys are fantastic. I took my car in to have a flat repaired. The estimated time was 90 minutes. The job was done in 30 minutes and no charge for the repairs. This is how you attract and retain customers. read more

I'm not one to post bad reviews but this was a bit ridiculous. I made an appointment for 3:45 pm for a tire rotation and balance and arrived promptly on time for the appointment. Handed over my keys and sat in the waiting room, the gentleman told me it would be about an hour. At around 4:50pm a service worker pulled my vehicle into a bay where it sat. At 5:15 pm my vehicle was still sitting and I asked the gentleman who had helped me earlier if he knew how much longer we were looking at? He had no idea. I said if they haven't started working on it I was not interested in waiting. Zero efforts made to help a customer who has purchased several sets of tires from Discount over the years. Just curious what the point of an appointment is for a simple rotate and balance if you can't keep the appointment or at least give the courtesy of saying they were behind when I first got there. I've worked in the auto industry at various levels including rotating/balancing/mounting wheels and tires. It's pretty disappointing when you pay for the warranty package for tire rotations and balancing but cannot even use the service because the shop can't manage their walk ins/appointments. They might have just converted me to a Belle Tire guy. read more

The service here is the worst. There seems to a miscommunication between the front house workers and the back house workers. Getting your tires changes should not take this long. I will not be coming back here ever again. Going to Belle Tire instead. read more

I ordered tires expecting them to be in next day. They came early, the team at DT on 14 mile called to let me know they were in early and if I had time, swing by they could get them installed same day! So I did. Victor and the team took great care of me, double checking fitment and got me out the door in aprox 1 hour! They absolutely over delivered on sales, service and expectations. I did have to go back for a rebalance of 1 wheel, no biggy they took care of me finishing exactly at the time they promised. This time Sean and the team took care of me! Excellent location, staff and product! No matter where I am, Discount Tire always takes care of me! Oh! read more

They did a good job of keeping people safe during COVID. For the middle of the day during the week, I was in and out really quickly. Four tires in about an hour is good in my book. read more

Got me in near the end of day, patched my tire for free. Very nice gentlemen. Great customer service. Would recommend!

If you attempt to pickup a tire delivery for roadie here you will wait 15 min minimum for your $10 order so you can make 3$ a hour or work for free. Update I updated rating to a 2 after receiving a $5 tip for the first time. It's wild to me a huge corporation like discount only has 2 employees average working the front when there's 6 registers. Maybe setup a more efficient system for drivers pick ups & doesn't require extensive waits for the driver that gets negatively rated for delayed orders. You guys should be paying no less than a dollar a mile nowadays so stop with the 14 mile rides paying $11 & saying they're 10 miles to your other store in Utica. GAS is almost $5 a gallon & that's a 30 minute ride. Greed is a mofo I kno!!! Howard is cool here... read more

They were quick to get my in for new tires however they never said they stay open past their listed hours to finish the cars left. The gentleman on the phone stated they would get it done at the end of the day, I figured by 5pm since that's when they close but this was not the case. They also stated that I needed to wait around for my car to get done however could not give me a time of when it would actually get done which I thought to be unprofessional and rude. I would avoid Troy discount tire if you can but if you need tires asap and cannot wait then call ahead to see if tires are available and come in early. They seemed overworked and there's miscommunication between the front desk guy and they guys in the bay about how many cars they should do in a day so they don't get burned out by staying late to finish is the cars squeezed in. read more

Service is horrible they have you make an appointment and still have you waiting for a long time. They also sold me some tires for almost 800 dollars and told me I didn't have any coverage on them. I was never offered the coverage until today I will never get my tires from discount tires again. read more

I went to repair my tire that had a nail. VICTOR decided it was a great time to take advantage of a female he assumed was clueless. he said my lug nuts were swollen and a new kit was required. I left. I WENT HOME, took off the lug nuts, put donut on and replaced lug nuts. VICTOR is a scammer and a liar and I WILL NEVER RETURN to discount tire because they cannot be trusted. read more

Will upsell you and treat you like you're stupid. Name was Gerald I believe. Wouldn't let me talk and kept talking over me while I was explaining my concern. DO NOT RECOMMEND THIS LOCATION BECAUSE THEY DO NOT TRAIN THEIR EMPLOYEES THE BASIC KNOWLEDGE OF TIRES. DISRESPECTFUL, SHADY, AND UNEDUCATED. Got my tires replaced at 14 and gratiot discount tire. They forgot to recalibrate my tire sensors. I called ahead to the troy location, they told me to come in and they'll look at it. After walking to my car and looking at the tires he told me the batteries in all 4 tires were dead. He didn't know that I had a module upgrade on my computer to go with my touchscreen radio. My screen has its own diagnostics pages where I'm able to read my tire pressures. My tire had a leak when I took it to 14 and gratiot so after I got the car back from service, the sensor was still reading low. It's winter so I woke up and my tire sensor light came on in my car because overnight it read from 28 psi to 24psi. And anything under 25psi throws the dashboard light on. So All I asked was for the sensors to be recalibrated. I've worked in auto service and still communicate with buddies in service who immediately told me it was a "red flag" and he was trying to upsell me. Gerald I think his name is at the troy location didn't know that the tire pressure dashboard light flashes if a battery is dead on the sensor. My values on the touchscreen diagnostics page should also read 0 or - if the sensor in the tire died, however they still read perfectly fine and his response is to ask me how old my sensors are as if that's my issue on all 4 when they were just replaced 40,000 miles ago and still work perfectly fine. read more

Discount Tire - As you can see my sensor is lit but not flashing, as well as my screen shows all 4 tire pressure values - Tires Near Me - Troy, Michigan

Nice - friendly company. Been going to them for 40 plus years. Never have a problem or worries

Needed new tires and spent $900. Bright back 4x for 'free air' as sensor went off. They just pass me by as I sit and wait for someone to bother to come help me. When they do, the guy didn't say a word. Don't expect service post the big sale with commission. They could care less. read more

I haven't had the best experience with other discount tire stores but this one I can say is pretty good. I needed a wheel/tire replaced ASAP today so I called and brought my car to the store. They worked FAST, I was out in like 30 freakin minutes. I've had a mirad of tire problems in the past so it was an absolute relief to be able to get my car up and going in speedy time. Plus, they are pretty fast on the air check. Only complaint I've got is that there warranty can be a bit stingy in terms of how the tire got damaged. Overall, great team and fast service! read more

Last week of December, 2023. Went to store at 14Mile between John R Rd & Dequindre Rd. Bordering Troy/Madison Heights, MI. Went in on a Thursday with a slow leak and a tire that had been previously plugged with prior owners. Sales representative reviewed the tire with me and found the old plug and instead of replacing just one tire I took advantage of their sale and went ahead with four tires. However, after it was in the bay, they discovered they only had two of the four I wanted so switched me to four other tires. I was OK with that at first. Car came out of the bay, pretty goopy and was a couple dings on my wheel. The weights were sloppy. Needless to say this was upsetting and I reported it to management management who assured me there would be a repair on the wheel and I'd hear back to schedule this. Come up to Saturday morning and no new information. Having had reviewed and researching the installed tires, I discovered that the new tires weren't really up to spec for my vehicle. This was disappointing as well, including a different revolution, speed difference, gas, mileage, etc. Having been disappointed with the whole experience overall and now with the sour taste of my mouth not hearing back about my rims, I went back into the store Saturday morning. Was able to speak with the store manager privately and explain the issues. Also explained that we are long-term discount tire customers in two different states. Asked him to make this good and make things like new again. Without a blink of an eye, he took our keys and accepted our problem with ease after one hour we had the correct tires, nice and shiny and clean with weights properly installed. Also an appointment for wheel repair. This is how we would've expected it done the first time. Customer Service was definitely a priority in this case and I will definitely recommend and continue to use the Discount Tire at this location. A special Thank you to Sean; you and your professional demeanor saved this customer. read more

I had my front tires replaced in Waterford a while back while passing through well long story short the hub cap flew off a few hours after and being that I'm a single mom working two jobs and living in the TROY/Madison heights area it made it really difficult for me to get back to the Waterford area to replace it Well I finally figured out how to get it done in Troy and they resolved all my issues pronto! They had ordered a second hub cap for one of mine that was on wrong and when I told them I had to come back for it on pay day two days later they said to just keep it for my stress I went through with dealing with Waterford All and all Excellent customer service as very friendly workers thank you read more

Took tires in ro get mounted on rims, got our money and kept putting us off, went back the next day still not done. Tried doing rhem while we were there and they said they couldn't get them to seel. They just couldn't be bothered. Gave us back our tires which we can't do anything with now and kept our money, and to think we always went there for our tires, never again. read more

Noticed one tire getting flat and I strolled in without an appointment. Lucky for me they were not too busy. Total wait time was about 30 min. They found a small nail and fixed my tire for free. BTW, I did not purchase my tires at DT. They were polite, offered excellent service, and had a nice waiting area. I will buy tires from here in the future! read more

6/13/23 I've been going to Discount Tire since I was in high school so, 15 years. By far the WORST experience I have ever had at this location (and 14mile and John R). My husband and I have been coming here for years and have never had issues until today. I arrived at the location and was speaking to an employee (Harold) at 9:15am. By the time he put all my info in the computer my check in time showed 9:23am. When I arrived there were 2 other customers waiting along with myself. Harold who assisted me assured me they'd have my car in and finished as soon as possible but it shouldn't be too long. I was given no estimate finish time as I noticed others coming in after myself had. I had seen no exaggeration at least 20 people come in and leave some with their cars since I had arrived. I understood they were busy so I waited until 11am to ask were I was in the que. At that time Harold wasn't the kindest and showed me on the screen where I was in line. He showed me the appointments that were ahead of me and according to Harold it didn't matter if an appointment that was after the time I came in my car was bumped each time. I was then told they were also short-handed today at this time. I was assured they would move my car up in line with someone who had dropped their car off since I was waiting but it didn't seem like this happened. I don't understand why it wasn't communicated when I arrived they were short handed and slammed with appointments, I would have scheduled an appointment and brought my car back in. Instead I waited 3 hours before my car was brought into a bay at 12:10pm and didn't drive off with my car until 1:02pm. To make things worse others who did have appointments at 9:30am and 9:45am were still sitting there waiting with me at the 12:30pm. Extremely disappointed in how this whole situation was handled. There was zero communication, no respect for customers or their time, and the rudeness on top of it all was beyond frustrating. The customer service was beyond terrible. read more

Was told by a young employee, was told his name was AJ, that my car "sucks" after giving his unsolicited opinion on which car I should purchase instead of the one I have. Stated that "these cars have engine issues" although he is just a tire repairman who wasn't actually working on my engine which has never even had an engine issue. And again was unsolicited. I was in absolute shock. I left without having my car's tires changed. I drove an hour both ways to change my tires to the ones they had in storage and they couldn't put on due to a problem w the tire that had been in storage. Should have been notified prior to appointment. Wasted everyone's time. read more

Very friendly and knowledgeable!!!! They helped with financing as well & even found me a couple of rebates. Very quick as well!!!! That's not an easy combination to find these days!!!! Dylan was a big help!!!! Thank you!!!!!!! read more

Came here during the week day shortly after it opened at 8 and was out within 45 minutes (with 5 other cars in the shop ahead of me). I was a bit apprehensive and wondered if my experience here would be similar to the location in Ypsi, but thankfully it wasn't. The person helping me was friendly, personable and informative. And most importantly not pushy. Paid $40 for balance and rotation since the car I took in was different but once I purchase new tires, the service will be included free of charge. They also price match, which is awesome. Highly recommended getting your tires changed\balanced here! read more

Ordered wheels last week. Made an appointment for today to get them installed. Showed up at DT and was told the wheels are not there yet. Sorrrryyyyyyyyy. At least have the decency to call your customer to let them know about delays in their schedules appointment. Poor customer service. read more

Most tire purchasing comes when you need it, which is usually a bad time or an "I need it now" thing. And the overall experience can just plain suck. But it doesn't need to be that way at all. I have purchased two sets of tires (regular and snow tires) and two sets of wheels from Discount Tire at this location over the past six years. And they have proven to be great guys to work with each time. I was looking for a specific model of tire both times and instead of trying to sell something off the shelf, they found what I wanted, got them right away, and the price was very, very competitive. For the snow tires, they cost less than I expected based upon other stores. Extra bonus, unlike their big competitor BT (rhymes with Belle Tire), these guys don't do all the other services, just tires. So they won't BS you into services you won't need. They will happily refer you to places for oil changes, alignments, struts, and everting else. They only do tires and they do it really well. FYI, since I have the snows and regular tires on separate rims (and I bought them from DT), they swap them out for me every spring and fall - no charge ever. Rotations and air checks are free and pretty quick for either. I have made no less than 10 referrals to this store and each person I steered there is a satisfied as I am. If you need tires, call these guys. If they aren't as good as I say, then try somewhere else. But start here. read more

I'm no genius when it comes to cars, but I'm a girl who knows a little somethin' somethin' about good customer service. Hence, my spectacular review of Troy's Discount Auto. Discount Auto is America's largest independent tire company and has been since 1963 so they know what they're doing. Every single time I have come out of this joint I've left feeling satisfied and like I was not just another customer but a customer that deserves and received impeccable service. Most recently, I had to replace a tire after getting into an accident and when I told Bruce, the manager I was going to just go buy a used tire for 25 bucks, he sold me a brand new one for 24 to ensure I would be a repeat customer. The staff at Discount Auto offers the best customer service as well as the best competitive prices. This is the place to go when your car needs some brand new tires and you need to feel like a well taken care of customer. read more

Discount Tire - Photo Taken From www.discounttire.com - Tires Near Me - Troy, Michigan