Took the wife's car in to get new tires. They did a good job getting the tires ordered quickly. When I got them installed, they did a great job taking care of her rims. Normally I use another major tire shop, they were significantly more for the same tire. I'll be calling Discount to compare in the future read more

Discount Tire - Tires Near Me - Richland, Washington

I came into the store in need of a flat repair. I knew going into it my tires were getting low but being Dec. 5th I really didn't have the funds tell come Jan to get new tires. When the guy went to look at my tires he came back and informed me that it was just one number under where it needed to be to be repaired. This was pretty devastating as the funds just are not here right now with Xmas. The gentleman went bone and beyond and really brought back hope in local businesses and hope that people still do care about others. Not only did he go above and beyond he was more than understanding of my situation. Without his help I don't know where I would be with the tire situation. Reyes thank you for the tremendous amount of help and really understanding that life happens whether we want it to or not. read more

I cannot say enough about the service. They were prompt and courteous despite being very busy. Plus, they gave me a great deal on my repair. I would highly recommend them! read more

My truck got a flat during my work commute on Sunday, I called first thing Monday morning, I mentioned my preexisting travel arrangement and they were able to find me an appointment early that day. Christian was very knowledgeable and professional, he was able to give me a selection of options that they had in stock for my vehicle. There was full loop communication with closure, reassurances about the service provided, and follow up to extend the tire longevity. Discount tire was also able to find me a new spare tire that was previously used by like brand new for a very reasonable cost. Thank you! read more

Discount Tire - Tire - Tires Near Me - Richland, Washington

This shop really impressed me. The vibe was so positive. It felt like all the employees were happy and enjoying themselves and having a good time. The discount tire (americas tire) in Cathedral city California put my hubcaps on wrong so I couldn't access the air valves. Total carelessness. These guys happily fixed everything and checked my air pressure for free. The service was so pleasant and fast. EAN was my attendant and I couldn't have been more impressed with him. I asked him if this store was managed well and he said they have the best management. When a tire shop feels lsp cohesive and cooperative and everyone is smiling you know you're gonna get your best service. Well done guys. read more

Really amazing customer service. They know how to take care of their customers. I've taken both my vehicles to this shop and been amazed at how well they do read more

Customer service was great! Christian did an excellent job walking me through all the different tire options and thoroughly answered all my questions. I was in and out pretty quickly for a walk-in. Overall, very pleased with my experience. read more

They sold me tires that were over 5 years old as "New"...they aged cracked after three years were at a point they weren't driveable legally and they wouldn't even rotate them. Check the Manf. date on any new tires you buy before they are mounted. I will never do business with these clowns again. read more

I've been a customer for over 15 years, and they consistently provide quality service at reasonable prices. Even when mistakes happen, they resolve them quickly and without any hassle. Highly recommend! read more

My daughter had a flat tire and she went to Discount Tire ....they said they couldn't fix the tire and that she needed 4 tires and the cost ! be $843 dollars. She went to Les Schwab and they repaired the tire... the cost was $57.77. Discount Tire is definitely a loser read more

My car picked up a nail. I called Discount Tire in the Tri-Cities area. They gave me an appointment. The staff was polite and professional. And they fixed the flat. read more

This discount tire is closer to where I live, but I will drive all the way to Pasco because this location service has gone downhill very fast!!! I sat there for almost 10 minutes waiting for somebody to come check my tire pressure because I had an alarm on my tire pressure this morning and I can see him looking at me and there's two people working and two people just sitting there talking and eating and doing nothing!!! I will definitely not be coming back here and not recommend in this place due to the quality of service that has been happening for the last couple years. I didn't wait any longer because just for check my air pressure. I wasn't gonna sit longer than 10 minutes is horrible. read more

I love this place, they have great service and great prices, I got in and out pretty quick and they didn't try and sell me something I didn't need, thank you for a great experience, will definitely come back in the future read more

We bought new tires and had them installed at Discount Tire. We informed them of our moving to Ohio over 2,000 miles away, then left 2 days later.on our cross country trip. Our back tire actually fell off passing thru Indiana. Both tow truck driver & service repair mechanic stated it was due to improper tightening of the lug nuts. Discount tire would not accept responsibility for it coming off. They said they only cover their installation work up to 1,000 miles away from the point of installation. I firmly believe that the tires were improperly torqued, either from mechanical failure in their torque wrench or careless workmanship in too much of a hurry to complete the job. Other tire stores request/require a test drive before installation completion to insure proper nut tightening has occurred. This didn't happen. There is no written literature from Discount Tire regarding this 1,000 mile no fault clause that I could find. This accident caused me a 3-day delay, motel & eating expenses, damage to the wheel & brake assembly, new wheel replacement and towing expenses. This doesn't even address the safety aspect of the potential damage to motorists, having watched my wheel cross the center median into the path of oncoming traffic and settling off the shoulder of the road beyond. read more

I recently bought a set of all terrain tires for my 3500 Ram truck from the Gage Blvd Discount Tire in Kennewick WA. After several attempts to get the tires balanced they decided one of the tires was out of round. They ordered a replacement tire but still the truck just didn't like the all terrain tires. I called Discount and talked to the store manager. Without hesitation he offered to replace the tires with a new set of brand name highway tread tires in spite of the fact I'd put weeks worth of miles on these tires. Within a few days the new tires were on and I'm a happy customer. That kind of cust service is rare to say the least. Good job Discount Tire! read more

Very happy with service. Tires were priced competitively and service was booked for just a few days later. Recommend.

Place is a joke. Took my tires into get rotated after putting 5k miles on them as recommended and as I always do. They were slammed and they called me after dropping it off and said they wouldn't rotate them because they didn't appear to need it. What? This is also the same place when I stopped in to get my tires topped off for a long trip, the attendant told me he didn't recommend the pressure I requested because the weight of the extra air would cause the tires to wear down faster... The weight of the extra air? Most Discount Tire locations are great but this isn't one of them. Oh, and I had a low pressure warning light on when I drove away from trying to get my tires rotated. Lazy customer service is all I can say. read more

Discount Tire - Oh, and they had me drive away with a low pressure sensor alert on. - Tires Near Me - Richland, Washington

Specifically made an appt online for 10:30. It's now 11am. My time is valuable. Thirty minutes late is unacceptable. Commercial Tire gets you in at your exact appt time. read more

So slowwwwwwww! Came in today at 1:20 for a 1:30 appointment to have my regular tires and wheels changed out with studded tires and wheels. It's now 2:00 and no one has even touched my truck. Its not that busy today. WTF? I spent $1300 on those studded tires last year. I couldn't even get the Costco tire center to answer their phone. read more

RIP OFF. They take advantage of their customers! Don't go here!!!! I had a tire that had a bolt in it. I bought the tires there so I took it in to be repaired. After dropping off the tire, Dennis called and said it couldn't be fixed because "the plug was just sliding right through the hole. The bolt made too big of a hole and was unrepairable". Well so I had them order a new tire for $110.15. I also asked to keep the damaged tire. When I went to pick up the new and damaged tires, they said they couldn't find the damaged one at first. I had to ask to talk with a manager and then they finally found it. But I think they didn't want to give it to me because it STILL HAD THE BOLT IN THE TIRE. So how exactly was the plug just falling right through the hole?! They didn't even try. They just wanted to make me pay for a new tire. Rip off. I'm going to take the tire elsewhere and my guess is, I'll get it fixed right up. read more

Made appointment took over an hour to check in took almost 2 hours all together want to debate about where I bought the tires in-house brand of tire didn't want to spend balance I've been buying tires from them for 25 years never again can't believe what a disaster they are read more

This place is a joke. In the spring I ordered tires from them. When I went in to have them put on they guy that came out I told him I had an appointment for my new tires. After I sat down and waited for a few he called me back outside and said they can't rotate my tires. Then I had to explain to him again that I had an appointment for new tires that I order. After a month or two I had a leak in one of my tires so I made an appointment to get it fixed. They called me back out after an hour and said that when the started to rotate my tires they found leaks in 2 tires. Then after I explained why I was there again they said that they could only fix one of the tires and that I had to buy another one only after a few months. Then today I went in to get an actual tire rotation. I made an appointment a week in advance. When I got there to check in they told me they had no appointment for me and that it would be over a six he wait for the rotation. I don't think it is the company that's bad I think it's the people that work here. They just don't care and are very lazy and incompetent. Don't go to this discount tire. There horrible. read more

Fast Friendly service. This place consistently hits the mark. I feel like I'm always taken care of whenever I bring my vehicle in. Jennifer at the Gage location was specifically helpful and approachable. Will continue to bring my business here in the future. read more

called to get a quote on my tires, gave me a total price out the door. when I came to have them installed they said an extra 25 + per tire for flat repair or any other repair. a joke when I paid over 700 for small car all weather tires. I paid les for all seas for my Mazda cx5. read more

I needed my snow tires put on my car asap ~~ today! I called got a 12 pm appointment had to reschedule for later today. I finally got to Discount Tire around 4:20 pm and they took me even though I was late due to the snow! The knowledge I observed is spectacular!! Jennifer put my tires on! She totally rocked it!!! I love the employees at Discount Tire and will definitely come back in the spring!!!! Thank you Discount Tire for being honest and around the corner! lol read more

Made an appointment for 0830am which is the first of the day, arrived and checked in, the individual stated that it would be a few minutes do to their are a few cars ahead I asked didn't I make the first appointment he replied do you want to pay now or when done my at didn't get pulled into the bay until 0910am so much for first appointment, and apparently customer service does not exist anymore, this is the third pair of tires I bought from Discount Tire and the first Two times was a breeze, now I will be looking for somewhere else don't appreciate the customer service or sliding others in front of me read more

Fast, courteous and professional service for a quality product at a great price! They'll beat the competition's price, guaranteed. You'd be crazy to go any place else. read more

These guys are awesome. I made an appointment to have my tires rotated on my truck. Arrived to my appointment and it was extremely busy due to it being the holiday season. My truck was ready in under 30 min! The staff is very friendly..asked me what pressure I ran my tires at and went back and adjusted the tire pressure levels. Overall a fantastic experience! read more

I purchased a tire online and came in a day before my appointment. They were able to squeeze me in and install it. Dominick was helpful and gave A+ customer service. The waiting area was clean and comfortable. Thanks for another positive experience. read more

Husband and I had a 9:30 appt for a screw in our F250 front tire. Ben was our tire guy. Super nice easy to work with and we were in and out of there in 20 minutes. They were able to repair the tire and told us our balance was $0! Awesome surprise and nice to not be bombarded with additional costs or upselling! Will definitely be coming back in the future. Thanks guys! read more

I appreciate consistency and it's nice to see a staff that is timely, friendly, honest, efficient and works well together. My husband and I have been here a few times for a variety of services over the years from ordering tires, tire replacement and repair. The facility is big, bright and clean. There's a large window with stools alongside if you'd like to sit and observe from the waiting area as well. They've always provided good work and service. This latest time the Tire Pressure Monitor came on in our vehicle and when we went to check the tire pressure we discovered a small piece of metal in one of our tires. We drove to Discount Tire and in a timely manner they took in our car, inspected our tire and repaired it. We are grateful they were able to repair it so our road misfortune didn't turn into a costly replacement. Thank You Discount Tire. Keep up the good work! read more

I got new tires for my '08 Subaru WRX here. They were the best price in town. I had been having battery issues and my car died when they were putting the tires on. An employee jumped my car with his own personal vehicle. They followed up with an email to get my tires rotated months later. They rotated them for free. The staff has been friendly and professional every time I've been in. read more

I drove 40 minutes one way driving past 3 Les Schwabs to do business here. It was definitely worth it and you won me over as a customer. Quality work, friendly knowledgeable staff, great deal on quality tires and a beautiful facility. Amazing place to do business. Thanks! read more

When I checked in to have my tired balanced and rotated with an appointment. The front desk guy went out to check the tire tread depth. I watched him from the front of the store. He walked down the drivers side and checked the tread of both tires, he then sat inside for a minute to check the mileage. He then walked back into the store. When I asked him what the tread depth on the passenger side was, he told me "7/32". He lied right to my face, he never even went to the passenger side of the vehicle. This better be done on time since I made an appointment. It's 40 minutes past my appointment time, why give/have appointments. I am now going to miss my next appointment. This place has gone down hill the last couple of years. Looks like I need to find a new tire place. read more

These guys have very good tire deals and good customer service. The last time I came in I swear everyone in town had a nail or blew out a tire the same weekend I came back from the mountains and had a nail in my tire. I went in at 9:30am and there were already 8 people ahead of me. read more

Nothing wrong with Discount Tire but it's name. It has the exact same feel as any of the other major tire chains. We got some BFG TA KO2's put on the truck and couldn't be happier. I'm relieved to know we have a 10 year coverage plan and there are over 900 stores to get service from. Outstanding service, price and cleanliness. read more

Highly recommended! This place is fast, friendly and honest. It's very clean and has a nice waiting area while your car gets worked on.

I've paid for many warranties that were just about useless when you needed them. Today, I was driving home from a long family vacation heading back to Arizona. I had a flat on the road and hobbled into town. I was expecting Discount to give me warranty run around and to have to pay for a new tire. To my surprise, they took one look at my tire after looking up my information and said they'd replace the tire and get me back on the road. I was in and out and back on the road in no time. I will never buy my tires elsewhere and BUY THE WARRANTY FROM DISCOUNT TIRES! It's a warranty that is worth every penny. read more

Never before have I witnessed customer service from staff and manager. ADRIAN and his staff made sure we not only received service in a timely manner. But he himself (the manager) came and shook my hand. Inspected what his staff completed. And made sure we were happy and felt safe with the equipment we had on our truck. Road 68 could learn a lot from this store read more

First they ordered the wrong tires, then they ruined a tire I wanted to keep. All was a understandable mistake but then they tried to lie about what happened to my tire. Then the store manager asked me for my address to mail me a gift card which he never mailed. Then he tried to say that 100 dollars was my rebate check and that he gave me an additional 100 dollars off my 1700 tires. The first conversation we had the 100 dollars he was going to mail me was going to be on top of the rest. This is the first time I have ever given any company a bad review. I have been going to Discount for years with no problems. I will never again go back to them. read more