I stopped by Discount Tires to get air in my tires. I love that it is a free service. I ended up finding out I had two screws in my rear tires. They also pointed out that my tires were starting to bald which made sense since I was almost at 50k miles and was due for a new set. My original plan was to have Mercedes replace them, but after talking with the technician, we both agreed it probably wasn't safe to drive any farther. I decided to replace all four tires on the spot, and the price was actually a little less than what I would've paid at the dealership. I appreciated how much they genuinely cared about my safety instead of making a sale. despite being very busy, they had all four tires replaced in about 45 minutes. I'll definitely be coming back for any tire needs or minor issues in the future. Great service! read more

I am so disappointed that this store, despite completing the customer satisfaction survey, has not been acknowledged that they made a huge error- leaving the plastic cover on newly installed windshield wipers. Mind you, I came to the store to just get a tire checked. While I was there, I was offerred new windshield wipers to install. The price was comparable to getting them from the part store, so I opted to have it done. It was raining that day and when I received my vehicle I did notice a red object on the driver side wiper, but I thought this was part of its design. It was raining pretty hard, so I couldn't compare until two days later whe I kept noticing that the driver wiper was dragging. I honestly thought that maybe they installed some old wipers because that's the sound the wipers make when they're used up. Upon inspection, I discovered that the wiper still had the red plastic cover on it, which was causing the noise. Once I took it off, the wiper worked fine but goodness, I really felt the store made an huge oversight that could have damaged my windshield. I shared all this in the store's survey feedback over a week ago, but no one has called or sent communication on how they will resolve avoiding this oversight in the future. Stick to Tires DT if you're overwhelmed and too busy to take a piece of plastic off some wipers. Once more, to ask for feedback and do nothing to address the disatisfaction of a customer is useless to do. Stop it. read more

Discount Tire - The plastic left on my wipers - Tires Near Me - Pearland, Texas

The whole team here is awesome! I got in the wrong line and wasted some time but they came out to my car immediately to help me check my tires for a leak and found a nail. Enrique was helping me and was super kind and informative. Unfortunately I didn't have enough time in my lunch break to wait to have it repaired but would definitely go back to them. They have a drive through tire pressure check and fill which is nice but the line can be long. read more

Having a tire problem is inconvenient, but discount tire is seriously the best. Everyone is so nice here. And the waiting room is large and spaced out with comfy chairs. And lots of places to plug my phone. And they send me a link that lets me track the status of my car and estimated time they will be done. And because I have road hazard warranty, they are fixing my air leak for free. read more

I (unfortunately) have had to come here about 4 times in the last few months for various problems. Each time I utilized the make an appointment option on their website and was in and out despite the crowded lobby of waiting people. Everyone I have interacted with has been super friendly and I haven't found better prices anywhere else. read more

They were open earlier than we expected, had what we needed in stock , honored our warranty for the replacement and they were pretty quick about taking care of us - thanks read more

I cannot believe I'm writing a review a tire place. But the Discount Tire on Broadway in Pearland is just outstanding. On multiple occasions, they have checked things for me for free. So sure enough when I went to buy tires where do you think I went. Four new tires for under $500. Costco was way more. Southwest Infiniti was double that. By the way Southwest Infiniti has the worst customer service I've ever experienced. But however, bad they are. That's how great this Discount Tire is. Thanks again, guys at Discount Tire in Pearland. Next level customer service. read more

I rounded the curb and got a flat tire just as I was picking up the grands from school! Called AAA and a tow truck was there at the school within 20 minutes! The next morning, I rolled into Discount Tire and within 35 minutes, I was riding off with a new (and fully warranted) tire! The service was top-tier! My tire was in the back. The tech came out and took the data, walked me in (with baby in-tow) and I purchased the tire and had a seat. Next thing I knew, the car was pulled up, I was given my wheel lock back and was on my way! Fast and easy! read more

I don't know how they do it, but kudos to the whole team at Discount Tire in Pearland! I showed up with a big ol' nail stuck in my truck's back tire, expecting a hassle or at least a charge. Instead, they took it off, patched it, balanced the tire, and put it back! all for free. Every guy in that shop was moving fast, working hard, and treating customers with real professionalism. You can tell they care and take pride in what they do. I was in and out in no time, and I left feeling truly grateful. This kind of honest, above-and-beyond service is rare these days. I'm seriously blown away. Thank you, Discount Tire Pearland. You've got a customer for life. read more

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I had a good experience when I showed up at my scheduled appointment - Tyler helped me. After checking my car's tire, he explained the year when the tire was built and to my surprised 2017. I required a replacement at this time due to wear and tear as well condition of the tires. After providing the estimate and the cost seems reasonable - I was surprised that it only took no more than 30 minutes and I was all done. Highly recommended for the prompt service. The only reason I rated less than 5 stars was due to after installation - noticed the tires does not look new due it looked dirty with white stuff and some sticky residues. I had to wash the tires and applied Simoniz foaming tire shine to bring the black tire side look as well as for me to feel I have new tires when I look at it. The warranty and additional cost approx. $145 for protection in the event of tire mishaps were good for the entire life of the tires. read more

Discount Tire - New tire - Tires Near Me - Pearland, Texas

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I went to Discount Tire on May 20th because my tire pressure light came on. After a quick inspection, they told me my tread was bad and recommended replacing two tires. I trusted their judgment and spent almost $900 on new tires (Sales Receipt #5038668099), expecting that a full inspection would be done -- especially since I drive a Tesla Model Y Performance and came in for a pressure warning. I drove straight home and parked in my garage. The very next day, May 21st, the tire pressure light came on again. I took the car to a different Discount Tire location, and they quickly pointed out that the rim might be cracked -- something the first store completely missed or failed to mention. When I went back to the original store, all they said was, "Yeah, you have a crack," and gave me a referral to a rim welding shop. No apology, no explanation, no ownership of the fact that they mounted new tires on a damaged rim -- even though I initially came in for a pressure issue. This experience was frustrating. They focused on selling tires without thoroughly investigating the real cause of the warning light. Whether the crack was missed or ignored, it shows a lack of attention to detail and concern for safety. Bottom line: I came in with a warning light, spent almost $1,000, and left with the same problem -- only to discover a cracked rim they should have caught. If you go here, don't assume they'll fully check your wheels -- ask questions and inspect things yourself before you leave. read more

I've been going to this store for the past 4 years and today was the best experience I've had. I was on my way to daycare drop-off and then work and I stopped to have air put in my tires. The guy( I wish I paid attention to his name) noticed one was very low compared to others and I told him this happened a couple weeks ago as well. He actually took the time to have me turn my tire different angles so he could look and he found the nail. I parked and before I could fully load my toddler in the stroller, Kyle showed up and looked at the tire and took me inside to give me the prices for a new tire. I wasn't fully comprehending the prices he was giving me as I was focused on my toddler not jumping out of the stroller. He let me come around and look at the screen myself and he patiently explained everything. In the mist of this, I spilled my coffee on the lobby floor. With no hesitation Kyle told me do not worry about it and he handled it. Before I could pay, a tech came and grabbed my keys. I sat in the lobby less than 20 minutes and they had replaced 2 tires and I was out. I was still able to drop off my toddler and make it to work on time. I really appreciate the patience, kindness and respect I was given today. Thank you read more

My vehicle has a marriage/arrangement with Discount Tire. The only it will get tires is here, unless it's Ana emergency. How do you say that a tire shop gives you Chic-Fil-A vibes. When I say the team there is awesome, I mean it. My experiences have been nothing short of great every visit between this week and last. Here is the story, started getting that notorious low tire pressure light about a week or so ago. So, I paid a visit to Discount Tire, only to find out it was a leak, not because of a nail, or hole in the tire, but a bad rim. Who authorized the rim to go bad. Now after, 1 week of making a drive to Discount to top that tire off, everyday except "Sunday" (they are closed), how can you be closed we need you everyday. So, everyday I cruised in about the same time between1:30pm and 3:30pm. Of course you make ask, what was so important about this visit , right? This part, majority of the days it was the same gent at the air station with the friendliest and polite attitude. Even when it was in the 40's and raining. He always had a pleasant smile. Didn't get his name, so my apologies, I might just make a trip for that and update this later. A small token of appreciation never hurts. Arturo Thanks!!!! Cameron Thanks!!! Air pump man with a smile Thanks!!! (Name to be added) Either way, I finally got the new rim in today and of course these gents assisted me with getting it replaced and I back on the road in 30mins or so and back to Yelpdome. Until next time, Bye-Bye! read more

That's an amazing experience! Discount Tire really went the extra mile to take care of ME, rather than just making a sale. A lot of places might not have gone that far, especially if there wasn't a current promotion, but that shows a lot of integrity and great customer service. It's not often you find businesses that put your safety first like that. read more

Kelso was AMAZING i came in with a flat tire and ended up needing all my tires replaced, i was really stuck on what to do (tires aren't cheap) he was able to find tires that fit my budget and worked with me to get what i needed i was in a bind, an emotional wreck and he was able to help me out and work with his coworkers to get me the best deal so i could get home safe i highly highly recommend, and also want to give appreciation to kelso and all the mechanics here for helping read more

I've been here twice so far and though it can get busy, the service has always been pretty exceptional. The workers don't feel like they rush you into making a decision and take the time to understand what you need along with making recommendations you might need. They didn't feel like they were trying to upsell on things like I normally would feel at a dealership or something. I've gone twice, once to replace my tires and the other to get my tire fixed. Both times were walk-ins and we're done with an hour or two, usually quicker than they estimated. It's conveniently located around all sorts of restaraunts and stores so there's plenty of ways to kill time if you don't want to wait in the clean and spacious lobby. read more

I came here to get my tires checked and rotated (for free!). I was in and out in 30 minutes. While I was waiting, I grabbed a free water bottle from the fridge and worked using their free wifi. The service was very efficient and friendly. I will definitely return here for any tire-related needs! read more

I called discount tire and spoke with a young man named Douglas and I was really just calling to find out if I needed an appointment and what I needed. He looked up my account up, what size tires my son purchased before, got the military discoubt and even told me he could send the mobile guy to my home. I work from home, but I am a caregiver for my father and can't just leave for five hours at a time. Kevin came to the house and was so nice and fast. Did the install with the quickness and I just wanted to make sure that Douglas and Kevo got HUGE KUDOS for making my day easy and seamless. We need more of them in this world. read more

So disappointed in customer service my young daughter, who is now crying uncontrollably received. All the person had to do was look up the account in the system to confirm the warranty, not give her a hard time by not looking it. Great job guys. You all suck. Get some customer service skills. read more

Let's start with the positive: I receive my service and my tires in a reasonable and timely manner and fair price. Now let's get to the unforgivable: I am relatively young and suffer from moderate tremors. For some reason, the staff there took it upon themselves to start making comments about drug use and abuse within earshot, specifically concerning cocaine, crack, and meth use. They made comments that I looked dirty, (it was laundry day), and that I looked like a drug addict. I spoke with management, to no avail, with an impressive display of gaslighting by the store manager there, William Galloway. Clearly, I will never go there again, and neither should you. I'll be filing an official complaint with the applicable government agencies. Thank you for your time. read more

This place is overbooked and your appointment is pointless. Had a very minor leak (low pressure would show every 5-6 days) and DT wouldn't even look at the tire due to the tread depth given by its scanner. Turns out I had a nail and got a $20 patch. Take your car to a place that will actually inspect your tires, not scan them in restaurant strip next door. read more

I was out driving all around town working yesterday and my tire pressure light was on... One of my tires was on 15 psi, ahhh! I stopped here asking if they can look at it for me. I believe it was Eric who checked me in. (They have little handheld devices to check you in now.) I explained my situation. He said at the moment it was going to be 2 hours for service. It's late Friday afternoon and I still had more work to do so I declined the service wait. Eric offered to have complimentary air put in my tires to get me to my next destination. It was such an exhausting day so I don't remember the gentleman's name who put air in my tires. Shame on me, I even asked for his name too :( They got me in and out. Unfortunately, I still have to get my tires looked at to see why there was a slow leak. This awesome customer service experience definitely highlighted my crappy day! read more

We've been coming here for years, they've always taken good care of us. Fast and diligently every time we come. read more

Discount Tire - Service bay - Tires Near Me - Pearland, Texas

So grateful for the guys working at this location. If I could rate higher I would. My tire blew on my way home from work and I thought I'd ride on it to this location to be serviced the next day as it was 6 minutes until their closing time. Marcus went over and beyond and told me they could fix my tire before I went home for the night. This took so much stress off of me because I wouldn't have to worry about finding a place for my toddler to go and find a way to work the next morning. The staff here accommodated me and I'm so gracious because they could have turned me away. The service was great, the quality was also great but their customer service really makes them stand out. The closing supervisor also waited for me to get back to the store which was so much appreciated as I had to take my toddler to my moms house to pee (she is potty training and was in underwear). I can't say it enough that this place deserves these stars. Thank you guys read more

Jose did an awesome job getting my wheels and tires mounted super grateful & Cade got my tires in 3 days faster than expected, will always use this specific discount tire for all my vehicles read more

Discount Tire - Jose did an awesome job getting my wheels and tires mounted super grateful & Cade got my tires in 3 days faster than expected - Tires Near Me - Pearland, Texas

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Loved this store! I had called around 30 minutes before they closed for a flat tire, and Andre was very helpful and told me to come in and they could fix it asap. As promised, they fixed it quickly and even stayed after they closed to finish the job! All of the employees are very kind and understanding. Highly recommend this place! read more

I have always had great service at every location I've taken my cars to. They are usually quick to finish, depending on the line of customers. read more

I brought my car here yesterday to do TPMS transfer from my OEM wheels into my aftermarket wheels and when they finished doing everything and putting my wheels back on my car, they broke 2 lug nuts, they snapped it in half and they kept insisting that the lug nuts that I have wasn't meant for my car, but when I went to the mechanic that one of their employees told me to go to, not the manager that I talked to that he said he doesn't any shop that I can go to, that you're not supposed to put too much torque on the lug nuts. I myself has taken my aftermarket wheels off many times and didn't had anything like this. I'm just thankful that the mechanic from Cruz N Carz really helpful and customer service is really. My car is gonna be with them till Monday. read more

Discount Tire - Broken Lug Nuts - Tires Near Me - Pearland, Texas

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As always Discount Tire does not fail to provide the service requested! Made an appointment and was met with a friendly face and taken in promptly at my appointment time. As someone with a somewhat nomadic lifestyle due to the nature of my career, I can't pass up the convenience of always having a discount tire within driving distance. read more

The team at this Discount Tire location deserves recognition. They were both attentive and responsive. Special thanks to Josh and Jonathan who embodied their company's core values. Also, thank you to the entire staff who were serving others in the background. I believe that many businesses could learn from this location, not just those in the automotive industry. read more

Discount Tire - Tires Near Me - Pearland, Texas

Excellent and honest service. I wanted to have my tires checked in case I needed to one or more of my tires replaced. I and the service man checked each tire with a hand held tire monitor. Only one tire showed a little wear. He said I didn't need to have a replacement at this time. I felt this was a honest assessment of my tires. Although it was busy. I was taken care of as soon as possible. read more

I stopped in on a super busy Friday morning. I was greeted and register in to edit to speak with an advisor. It didn't take very long. He listened to my request. Checked my vehicle and made some suggestions. He wasn't aggressive and helped me reach my price point. He told me how long the wait was and sent me a text with a link to track the status of my car. The tracker was on point with timing. It took exactly how long he told me. I came back got my car and left completely satisfied. Customer service was great. This is a good location. read more

I have been a customer of Discount Tire for decades. The beautiful thing about DT is that there are literally 1000 locations around the United States that can help you or stand behind their warranty. Chandler is one of the Assistant Managers at this location and was extremely knowledgeable. He gave me several options with pros/cons without being overly pushy. I appreciated his customer service. As a long time customer of Discount Tire, I can tell you that there are times when you wait longer. They are closed on Sunday so naturally, Monday is going to be a very busy day. Naturally, Saturday is also a busy day. They can set appointments and I personally think they try their best to honor the appointment time. However, the world isn't perfect and sometimes you just have to wait. As I mentioned above, Chandler was a big help to me so I would suggest you ask for him. Bottom line - A national chain with 1000 locations. They can stand behind their warranty at any location around the country. Same customer service at every location. I highly recommend them. read more

I had a great experience on my most recent visit to Discount Tire! The staff here are very helpful and friendly. I was able to get my tire replaced in a reasonable time at a reasonable price. There is a reason why there is always crowds of people at this location. The customer service is outstanding. I will be sure to come back for all my tire needs in the future! read more

I was in Houston for the weekend and noticed a screw in my tire as I was about to drive back to Denton! I stopped at the Pearland store and it was insanely busy but everyone was happy & friendly. I had to park several spots away from the shop and Ryan came out, checked my tire, easily removed the small screw, checked for a leak, checked air pressure and confirmed all was good to go then he ran back to the shop. What a great young man! Highly recommend this location if you're in the area! Thank you for making this tired old lady's day and for a safe drive home! read more

I have used Discount Tire several times to replace tires on my cars, and it has always done an excellent job for me. But today, I had a different experience. Yesterday, I ordered a tire by phone to pick up at the store when it came in. This morning, I received a call telling me it was ready for pickup. When I went in to pick up the tire, the clerk asked if the salesman had told me that if Discount Tire didn't install the tire, I would have to pay for the tire in cash. Of course, my salesman never said that to me. They told me that this was a "company-wide policy" because of fraudulent purchases by people using numbers that they had stolen. Since tires that aren't installed can't be associated with a specific person's car, it's easier for crooks to defraud the store. Of course, that won't happen if the store used best practices to identify those using credit cards with photo ID. I don't use cash, especially for large transactions, because carrying cash around is an invitation to robbery, and credit card transactions give a level of protection to the consumer that he doesn't have when paying with cash. I asked them to make an exception. "Nope." I asked them to contact some higher up in the company to make a connection. "Nope." That's poor service in my mind. I'll be using other tire dealers in the future. read more

I gotta say the wait is pretty long but I really appreciate the guys here working so hard in the heat to get my tire service done and running around to find the cars in the parking lot. Yes we did wait for a long time. And I would recommend that even though there is a check in sign outside, it does not count as u being in line until you got to check in with the computer. They do have to look up your information and u have to pay for the service first before u get in line. Save yourself hours and park, the go inside to check in at the line with the computers. But I'm very grateful for everyone's hard work here. I hope y'all enjoyed the cookies I got for y'all at subway :) read more

I came in today, bc I had the upside-down horseshoe light come on my dashboard last night around midnight. I had my tires pumped up, bc my back left tire was only at 19%. The light went away soon as it was done. The service was fast, friendly and efficient. read more

Jonathan was the guy to tell me they broke my lug nuts off my car (3) of 5. Then told me to go to this other place 15 mins away for them to fix. To get there 30 mins later and the guy said we only take appointments and we are booked for today. Eric at DC said go find any other place get it fixed and we will reimburse you 100%...NEED LESS to say I have to take off work now because Discount BROKE a very important part of car. With these HOUSTON streets in scared to even drive. DONT STOP HERE GO TO NTB read more

This location has great customer service despite how busy it is! But whey makes them stand out is that they take accountability to anything that happens to the car in their care. However, Andre with the light brown eyes...he's awesome!!! I came in with my toddler who wasn't feeling well, so my anxiety was up. He was patient and efficient, I was in and out! S/O to you Andre! read more