Came in and got a new tire after having a flat. Initial transaction went smoothly. I purchased the warranty on the tire just in case something else happened. Two days later, got another flat. Brought the car back and expected the warranty to cover the cost of a replacement via the warranty. Conveniently, that tire is now "out of stock" so I can wait 3-4 hours or pay for a higher priced tire and pay again for another warranty. Be very aware of this predatory practice - if it seems fishy, it usually is. When you hear the sales people bragging about adding on extras, like over-priced windshield wipers, you might be in the wrong place. Gotta get back on the road - so paid their price, but very questionable practices going on at this location. Be aware! read more

Discount Tire - Tire - Tires Near Me - Austell, Georgia

They were great! Patched my tire and put on new windshield wipers cheaper than if I had bought them! The guys were singing in the bays. Nice to see people enjoying something while they work! Super helpful read more

Discount Tire - Tires Near Me - Austell, Georgia

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The technician was very knowledge and friendly. My service was completed timely and was not as expensive as I anticipated.

Had a screw in a tire. Dealer said I needed a new tire ($300) and that it could not be repaired. Took it to DT. Screwed removed, tire patched and no charge. They were honest, fast and friendly. I've been here multiple times and they don't upsell. They also match tire prices! You got a customer for life! read more

Who doesn't completely trust and rely on Discount Tire? This one sits off the E-W Connector @ the engrossing W. Smyrna - Austell junction. Make an appointment quickly beforehand with your cell, to save much wait-time on your arrival. Y!_ makes it easy. Professional, courteous, and timely operation; been takin care of the vehicles fo long time. Well trained staff are always on it and v helpful; no concern or question goes unanswered. And.. they know your vehicle tires & options better than most tire outfits, specifically with their accessible automated in-store national computer/dbase system; so not out to openly f you. Certainly go Out of their way to ensure you leave at the time, promised on arrival. read more

I went to tire discount to get air in my tires but my tire seemed more flat, therefore i obviously couldn't get the service but I was told to park my car and will eventually be helped with, after wait in an hour because they did tell me after it shouldn't be more than an hour and it was in fact to hours that I just decided to have my brother change out my tire with my spare because not a single employee helped or came to ask what the issue may have been but instead we did the work after an 1 hour and a half ...smh read more

Dean is the man!! Had me serviced quick, wheel alignment felt like it was 2 seconds. Anytime you stop by, ask for Dean!!!

Very nice staff with excellent customer service. They even price matched a competitor. Left with four new tires and will be back for future tire needs. Excellent ran store! read more

There are numerous Discount Tire locations. All operate differently. This is a good location. There is a Wal-Mart and Starbucks close by. I highly recommend making an appointment. But on this day, appointment did not help. Although the staff is very friendly it does not help their punctuality. 55 minutes after a dropped my car off for the appointment, my car was still sitting in the parking lot awaiting a periodic tire rotation. What's the purpose of setting up an appointment? Seems, since tire rotation is normally free when you purchase a set of tires, keeping appointment times is a low priority. read more

Discount Tire - Discount Tire - Tires Near Me - Austell, Georgia

DO NOT take your car here!!! They damaged my bumper and will not take responsibility for it. Manager said they would and filed a claim for me but went back and disputed. So do not use them if you value your car!! read more

I called at 8:30 this morning to order tires for my car they gave me a 3:15 appointment and i got here at 2:50 and the tires didn't get here until 3:30 they didn't get my car into the shop until 4:05 service guy said they put you down as a walk in and not a appointment manager not communicate with the service department i am watching to much playing around and dancing in the work area while customers waiting for their vehicles . This is not a professional manage facility and I have been to several discount tire locations here and also other states i see a lot of work time wasted. 4:25 and still waiting have a appointment doesn't matter in your time doesn't matter here. read more

After a nail embedded itself into one of my tires this morning, an online search for the closest and most highly reviewed tire shops led me here. Their website is helpful and easy to navigate for tasks such as price quotes and finding appointments. There were even time slots available for today, but since they were much later in the day than I would have liked, I gave them a call. Chad answered in the most congenial way and invited me to drop by without an appointment, even promising the work would be finished before closing hours today. And it certainly was. As soon as I arrived, he quickly assessed the tread levels of all four tires and showed me how much wear there was against a chart that recommends when tires should be replaced. Based on the current depth of the treads, he actually said there was a little more life left in them yet. I appreciated his honesty (instead of pushing the sale), but since my tires had been slipping in the rain lately, I gave the team the go-ahead to replace all four. This isn't my first visit to a Discount Tire, so I wasn't surprised to see a quiet and comfortable waiting room. What DID surprise me was how quickly they work here. I'd brought a long book with me, expecting to park for at least two hours as I have at other locations. Instead, they had my car pulled out with brand new tires within an impressive forty minutes. Courteous, honest, and fast service - this will definitely be my go-to place for anything tire-related from now on. read more

Disappointing experience and suspect tracking missing manipulation by staff. Made appointment for flat repair and seen upon my arrival and told replacement tire was needed and quoted about an hour to complete. I come back 45 minutes later and my car still in the parking lot and hasn't been moved and I see three cars who came in after me without appointments (I heard this when they checked in) in the service bays already. I point this out to the counter man who says they will get to me next. 10 minutes later my car goes up on the rack....but no activity. Next I get a text tracking message saying my car is ready. I go back to the counter man and show it to him and point to my car, in the air still with the same bad tire. He says the text was sent by mistake. Another 30 minutes goes by after that before the tire is replaced and I get my car back. Almost 1 hour and 45 minutes - almost twice what I was told it would take. It's that text message that really bugs me. Bet corporate likes their "30% faster service" message is what the employees like to report - even when it's not true. read more

I be been coming to this Discount Tire location since 2015. I've purchased tires for 5 different vehicles of mine. Ever time I am met with great customer service, assistance and service. I've had dozens of low tire pressure tires during the years and they will fill and check my tires for free. With ever purchase I've gotten the warranty service and I've returned to get a damage tire replaced (free of charge). This place has turned into a family favorite for us. My wife and son are also appreciative patrons of Discount Tire. Thanks guys read more

Discount Tire - Lobby - Tires Near Me - Austell, Georgia

I've bought tires from Discount all over the country, but I have never been treated to this level of kindness and generosity before. This is a good store ran by a very good manager. read more

Armon, Customer Service manager is awesome. He is professional, has intergrity and personally committed to ensuring my car was serviced properly. The Best, I have ever experienced! He didn't blame my car, nor try to sell me products I did not need. He even called me to inquire about the performance of my car. He made my experience extremely pleasurable, inspire of some installation challenges. read more

Discount is a great tire place. Free lifetime balance and rotation etc. they really do a professional service at a fair price. Although I do not care to hear the rap music from the garage while seated in the lobby. Just a bit too loud. Other than that great place. read more

They are awesome. They replaced my tire in the projected amount of time, provided several options for tire caliber and longevity, and were reasonably priced. The location is clean and proximal to my home which made the experienced easy and the work needing to be done very accessible. You can't get any better. They are very organized and professional in interacting with customers. This will definitely be my go-to spot for all my tire needs from now on. read more

Discount Tire - Flat tire - Tires Near Me - Austell, Georgia

This place was managed very poorly for a while. Since they hired Josh about a year ago, the place is running much better. I have experienced this personal for my vehicles. As I waited for my tires to be installed, I witnessed many satisfied clients. A year ago, most clients that I watched, were unhappy with the lack of service, and the poor attitude they received. I highly recommend this place now. read more

Outstanding service! I had a nail in my tire and Mavis told me I needed a new tire that would cost $240. Instead of believing Mavis, I went to Discount Tire. They took a look and removed the nail and plugged my tire. Cost? FREE! They have absolutely earned all of my future business. I was so happy not to have to buy a tire. :) read more

If I decided to say anything it's more of the fact they will fix a flat for free! I personally tiipped!!! As a business that's crazy! You have to maintain your own even with a franchise and a flat fix is free. Not totally clear with any other location but this one you can call home! Minus the drama of dealing with easy issues and charge. Bravo to the owner for trying something different read more

Discount Tire - Curbside service where you stay in the car. - Tires Near Me - Austell, Georgia

If Hiram is too busy or this is a drivable location, go. They are friendly, knowledgeable, all the other adjectives that say professional. read more

I'll do Jang C one better. I paid online made appt - still arrived 12 minutes late and they had me out the door in 18 minutes. Yes. That's correct. I'm not sure what sort of magical elves they have back there assisting - but I'm a fan. Staff was warm, welcoming, friendly and knowledgeable. I also like the huge window overlooking the service bay area. I learned two new things - 1) they don't offer alignments ... but I'm guessing if they started offering other services like alignments, wait times would increase 2) they no longer put the newest tires up front - even if you have a front wheel drive. Apparently - years of studies and research caused tire and safety experts to reverse the old recommendation - I even Googled it to confirm. read more

I was in a pickle because someone stole my spare tire out of my car. I had called around and found that I really couldn't afford to replace the spare. I finally called discount tire where Nathan suggested I look at a full-size tire which was about a quarter of the price price of the spare. I went to the store and he helped me make sure that the full-size tire would fit in the well the back of my jeep. Then he found me a nice looking room and a tire and was able to quote me a price including balance that I could afford. I appreciate his knowledge, friendliness and professional attitude. Everyone I saw working in that store was working everyone I heard dealing with customers was very professional. This was a refreshing transaction compared to where I do business otherwise. Highly recommend. read more

Today my tire light went on as I headed to Starbucks . Luckily my Discount Tire store is right next door, and a friendly, helpful young man w/light brown hair in a bun (can't recall his name) checked my tires, found the rear left a bit low. He cautioned me to keep an eye on it, but probably the change in weather was a factor. I always get my tires here because I can always count on the same stellar service, whether I'm inside the office or outside. Great prices on tires too! Make Discount tires on the East-West Connector your tire shop too. read more

I went to Discount Tire today to get reimbursement for a new tire I had to buy while traveling to Pensacola Fl on Sept 5. I got a flat tire on I 85 S and was stranded for 4 hours with the non-service of AAA. Finally called 911 and police came and called a wrecker to change my tire to the spare donut. After staying in a hotel, the next morning I looked for a Discount Tire, but there were none close to me. I was between Linette and Opelika in Alabama. I went to a Tire company in Auburn Al, and had to get a new tire because of a puncture in the sidewall. Today I took my receipt, so I could show it to Discount Tire to get reimbursement for this tire under the Certificates for Refund/Replacement I bought with my new tires last year. The DT agent told me I could not be reimbursed because I did not bring the tire back with me. No where from the marketing of this benefit, to the agent I purchased the tires from, did anyone tell me if I was not near DT, I had to bring the flat tire back with me to get reimbursement. I was gone for 10 days, my car was fully packed. I had to unload everything just to get to the donut, and then unpack again to return the donut to the well. I am so angry, that this requirement is not relayed before you pay for the service, or in the marketing all over the website. Once again, a company pushes to sell a safety perk where the client will be left holding the bag in a real out of state emergency. I am beyond disappointed with DT for the underhanded way this was handled. I had no idea I would need to return the tire to receive a reimbursement from a safety/security program that cost me $133 for 4 tires. read more

Friendly and helpful to pick out tires for my jeep and you can stop in anytime (most of the time) to get free air pressure check and fill if needed. read more

Quick service, twice needed same day service, and within about an hour and a half, I was taken care of both times. I also did a Discount Tire brand tire , Road Hugger. Very happy with the tires on my 2017 Lincoln MKZ. This is the tire shop you need to go to. read more

I was treated so well by Mr Meneme! Thank you for the swift fix! Thank you! I highly recommend them!

I've been a long time customer here. Great customer service! I will continue coming here

Discount tire is my saving grace! I use their tire warranty regularly! It's such a relief when I get a flat that can't be repaired that I get a brand new tire! And I appreciate how they match tire prices. I've used this option before when I found a tire for less at Walmart. I stop by for free air fills and free rotation and balance. read more

Went to Discount Tire again today to get a new pair of tires - we have been coming here for years, the service remains good, they were helpful, prices are competitive. I can say I've never had a reason to complain about the products or service here. Highest recommendation. read more

I got a screw in my tire last night so I went first thing when they opened up to try to get it fixed. They said they work on appointment only but they would take care of me. I moved out this way last year and have never been there before but they treated me like this was the tenth set of tires I was buying from them. Before hand they explained everything, they fixed it within and hour, and when they handed me the keys they not only explained what they did to that tire but they checked all the other tires and filled them to the proper pressure. They even explained that on my van the 'low tire pressure' light doesn't go off right away, it takes a bit of driving I have bought a lot of tires in my life but no place has treated me like this. You can't go wrong here. Give them a try read more

I got a nail in my tire and they got me out of there way before they said they would! They were super fast and were attempting to take care of everyone as fast as possible! I've never had a tire patched up so quick! Awesome people working there! read more

I wish I remembered some of the guys names right now, so that I could shout them out, but honestly, everyone that I had a conversation with gave me GREAT customer service, from the guys at the counter, on to the 2 guys from the service bay. I knew that I needed 1 tire and was questionable on the others, but when I was told that I should go ahead and get 3 (If not 4) new tires, I listened and didn't assume that there was a hustle going on. The gentleman who was helping me on the sales floor, gave me a quick education and it all made sense. 3 new tires with warranties, a good price, great service and an education, all within a reasonable amount of time. I can't speak for all Discount Tire Stores, but I've been to this location, as well as 1 in Santa Fe, New Mexico and I've always left very happy. read more

I changed my tires here. It was an easy process. I went online, bought the tires I was looking for, and made an appointment with them. I brought my car, and I was in and out in 45 minutes. When you go online, you can search for the make and model of your car. It will recommend several tires for you. You can see which tires are available at this store and make the reservation. I suggest everyone to do that if you want tires. I wouldn't come in without a reservation unless you like waiting. Everyone here was professional and friendly. I would come back here again if I needed to replace my tires. read more

Awesome service!! I interacted with two different gentleman and there were more than helpful. I needed my tire pressure checked and also wanted to see about getting certificates (like an insurance) on my tires. Everything was explained and I left feeling like I got what I paid for. read more

If I could give a quarter of a star, that's what this place deserves. Horrible, the worst. I ordered and purchased tires online and made my appointment for 1 week later. What a scheme they have. When I was on my way to my appointment to get my tires that I bought and paid for the previous week installed. Buying and paying for them online gets you prompt service and you get to skip to the head of the line with your appointment. When I was in route to my scheduled appointment, I received a call (20 minutes before) telling me that the tires I ordered did not arrive. They offered alternatives or comparable tires for the same price. I agreed to be there on time to look at the alternatives being offered. The alternatives were not to my vehicle's specs or size. They insisted they would fit my vehicle. I said no, I want the size specified for my vehicle. The other tires that would fit and to specs will cost $100 & $200 more than what I ordered a week ago. I realized I was just given the classic "Bait & Switch" maneuver. They wasted my time and my credit card was charged a week earlier. Did they think I just fell off the turnip truck? How dare they and who do they think they are? They told me they can't cancel the online order there when the instructions on my order says just call. I was in person and they couldn't do it. I immediately put my credit card charge in dispute. This place was not trustworthy at all. What a horrible waste of time. The worst customer service I have ever experienced. Don't ever buy online and expect service at the Austell, GA location. They are liars and try to up sell you to something you don't want. The corporate office has yet to respond seriously. Very bad experience and need to let the world know about it. read more

Although I live closer to the Smyrna store, they never answered the phone when I called on a Tuesday around 5pm. I suddenly had the TPMS indicator go off in my car. When it was clear I was losing air, I called Discount Tire in Austell after I got answer at the Smyrna location. Someone answered quickly and said to come on in the next day when they open. I went around 9 am and it was crowded, but I got to talk to an associate in about 15 minutes. He looked at my tire and thought it could be patched, but if it couldn't, they quoted me a great price on a replacement. Less than 90 min later, they called me back and informed me they were able to patch the tire. Moreover, they offered me a warranty on all my tires - none of which are from their store. So for $50, I bought tire insurance on all my tires. If any of them get damaged from road hazards, they'll replace it at no cost! Plus tire rotations are free. So in short: Great service, great prices. You've got a customer for life here! read more

We have been here several times. Every time they have been awesome. Customer service is always top notch. They are fast and have reasons prices! read more