Honestly never had anything go right with this place..
I usually dealt with the ignorance, pressure, and long wait times due to the fair price of tires for my stupid little Prius at the time.
However one visit after a blown out tire was the last straw. I had my little hybrid towed over to discount early in the morning. At the counter, salesman guy tells me that all of my other tires are ready to be replaced (I'm a girl ok I'll drive on bald tires til I die ig. I'll be damned). Anyway he offers to get me 3 tires for a deal since they had them in stock right that second. Well obviously I didn't listen.. cause I already was planning my rejection. Anyway I paid for my new tire.. waited, and then drove my car to my exes house. So in conversation I'm telling my ex man about how I guess my tires are all garbage. He takes a look, has this dumb look on his face, (he usually did tbh) and says they look nearly brand new, that salesman guy didn't know what he was talking about. I shrugged it off.
So 2-3 weeks later, my tire light is on.. but a new (uncommon) feature is that it is screaming at me with fury in its soul. So obviously I take it back to Discount. The guy at the counter tells me that it seems the sensor was broken off......which to me translates to "my employee broke off ur sensor that will be $45". So.. I guess dude just popped it off? I didn't get a replacement or anything.. That part of the story is lost in the anger and shock that was to follow. (Lol you thought it was the sensor). So as I'm paying at the counter, dude had this dumb look on his face and said "ah... I remember this vehicle" and says "so when you had your tire replaced, you paid $98 for the one tire, however the salesman ordered 3 to be placed on your vehicle. So how would you like to pay?"
I stood there in shock and said "we'll be in touch" and left. I just got 2 new tires for free? And no one called me immediately after I left? (They had my phone number lmao) I've been wearing these bitches down for 2 weeks after the initial mistake. You've already disposed of my old tires, didn't make any contact with me, and bring it up when I come back for a different issue you caused? No.
So the next day I get a call from the manager. He asks me when I plan to come in and pay my $200 some balance. I say I'm not.. Because it's your responsibility to reach out to your customer if they walked out with $200 worth of tires.. the same day! I've been driving and wearing these mfs down for 2 weeks.. I took a whole road trip (and honestly I wouldn't pay full price... they're used and depreciated now......right?) They weren't going to contact me about the issue anyway, they just decided that because I came back, they could trap me into paying for something I didn't want in the first place.. because I couldn't afford it. End of the conversation ended with him saying he would let me "keep" the tires..
Never ever going back here again. Ever. I tell everyone to stay away from this specific Discount Tire. I mean how messy can you be? read more