Our shower/bath wasn't draining properly. A weekend appointment with Discount Plumbing Rooter was set up for someone to come by. I received a text from Discount Plumbing Rooter Services the night before, letting me know that they would arrive between 8am-10am the next morning. They even included a photo of the plumbing tech that would be stopping by - as well as a fun fact about them. Knowing that I had firm window of when they would be arriving and who to expect - put me at ease right away. The next day - I received a text alerting me to the plumber's upcoming arrival. Adan G arrived with a big welcoming smile, and with his teenage son in tow. They were so professional and put on disposable shoe covering booties over their feet right away to enter our place. Once inside - they were quick to access the situation and use a large snake device to unclog the blockage. They were so personable throughout the process. I loved learning when talking to both of them, that Adan's son - has been dreaming of becoming a plumber since he was three years old. He was a huge help throughout the process and he would hand tools to his father upon his request. Once finished - they were prompt with cleaning up any pipe residue on the bathtub. It was beautiful to see water easily going down the drain. All three of us looked on with satisfied approval. If you're looking for a reliable, skilled, and friendly plumbing service to help you with a clogged drain or plumbing issue - I highly recommend reaching out to Discount Plumbing Rooter Services. Trust. read more

Took advantage of my female tenant and went straight to descaling a slow bathroom sink drain and toilet drain for a whopping $2,788 versus simply snaking the sink and toilet drain for a couple hundred dollars. Then tried to upsell a $11,000 main sewage line replacement. I've been managing properties for 23 years. This is the most egregious charge I've ever seen. I am filing a complaint. read more

Based on my recent experience, I have the following words to the wise to offer anyone who deals with this company: 1. Document everything they do, including when they arrive and when they depart; and 2. Insist that they provide you with an itemized invoice, which clearly indicates the time and materials for which you are being charged. Some background to these words: On March 5th, I went to Discount Plumbing Rooter Services' website and requested a service call for a clogged bathtub drain in a rental unit that I own--with a partner--in Noe Valley. Discount Plumbing gave me a time window of 2:00 to 4:00 pm that same day. I received a text message that their plumber(s) were on the way at 2:08 pm. My tenant later said that she thought the plumber(s) arrived between 2:15 and 2:30 pm. [Note: I say plumber(s) because she only met with one (1) plumber, but couldn't rule out that there wasn't another one. This is relevant to my subsequent bill.] At 2:45 pm, the plumber she dealt with (O.G.) called me and said that the bathtub overflow pipe was loose and needed to be replaced. If it wasn't, I should anticipate that the tub would likely leak into the ceiling of the bathroom that was located downstairs. The overflow and tub drain pipes typically are sold as a single unit; so the tub drain pipe would be replaced at the same time. O.G. quoted me a price of $2,588. When I noted that Discount Plumbing offered a 10% discount to seniors, he said the bill would be $2,329.50. Faced with this reality, I told him to go ahead and replace the overflow/drainpipe. At 5:25 pm (3 hours and 10 minutes after his arrival), O.G. called and said the job was done and requested payment, while noting that he would subsequently email me a copy of my invoice and photos showing the work that was done. When I looked at the invoice, I found that it did not provide any details as to the work done (i.e., hours worked and materials used) but rather just stated that it was a "Custom Job Scope 1000" having the above-stated unit cost. As a licensed civil engineer, I have for 30+ years prepared proposals/estimates for work assignments and submitted subsequent invoices on innumerable jobs and have always provided clients with my "estimated" time and materials costs in my proposals and my "actual" time and materials in my final invoice. For that reason, I called Discount Plumbing the next morning (March 6th) and requested a revised invoice that provided that level of itemization. That call was forwarded to O.G. who indicated that he would do as I requested. I finally recieved an itemized invoice on March 9th, which stated--and I quote: "The bathtub drain line was clogged, and the existing waste-and-overflow assembly was loose and not structurally sound. To properly clear the blockage and prevent future leaks, we removed the old waste-and-overflow assembly and installed a new, solid waste-and-overflow system. This ensures the drain is secure, leak free, and capable of supporting snaking in the future. We then ran a 20 foot cable snake through the line to clear the clog. The line was found to be full of hair buildup. After clearing the blockage, we tested the new piping and drain system to ensure there were no leaks and that water drained properly. The workspace involved difficult access, which added complexity to the repair. Price Breakdown - Bathtub Drain Repair & Line Clearing Parts * New waste & overflow assembly * New drain components (gasket, strainer, washers) * Installation hardware & fittings * Consumables (putty, tape, sealing materials) Parts Total: $415.00 Labor includes: * Removing old loose waste & overflow unit * Installing new waste & overflow assembly * Running 20 ft snake cable to clear hair blockage * Testing all connections for leaks * Verifying proper drainage * Hard access work conditions * 5 hour project Labor Total: $2,175.00" Based on the above, I have concerns, which affect my review of Discount Plumbing: 1. If the work was finished as of 5:25 pm (as stated by O.G.), why was I billed for a 5-hour job? To do so, he would have had to worked until 7:15 pm based on his 2:15 pm arrival time--another hour and 50 minutes. During that additional hour fifty, I was charged $435 per hour. For what? 2. The itemized invoice implies that 2 plumbers were present (based on the use of the word, "we"). That potentially might explain why the billing rate was $435/hour; plumbers in the Bay Area typically charge $100 to $200 per based on experience and $435/2 = $217.50. However, why were 2 very experienced plumbers sent to deal with a clogged drain and why did my tenant on meet only 1 plumber? I can't prove that O.G. left well before 7:15 pm nor that only 1 plumber worked on my job because I wasn't there but I have my doubts. read more

I am completely amazed at the speed and professional work that this company does. We had a sewer pipe emergency and the guys came out and took a look at what was going on and gave us our options and then did great work. Breyman, Elder, Melvin and the other guys replaced the pipes, dug the front lawn and replaced it back to how it looked. Its been 24hrs since they left and happy to report no leaks. The follow up phone calls and text to make sure everything was working was a great touch. 3 days of work and they handled it with ease. read more

Excellent service. Fast affordable and solve my problem. I would hire them again when I have a plumbing issue.

Edgar was great. Very helpful and knowledgeable. He took care of the clogged drain quickly. Highly recommend. Thanks!

Elmer from Discount plumbing was very efficient - not only did he give us the best deal but also replaced a broken water heater on the same day they came for inspection. Discount plumbing was very responsive and was easy to work with them to schedule an inspection for a quote. They made sure that the new water heater was installed up to code and even added in some barrier around the pipes carrying hot steam. Finally, waited till the heater heated up for the first time and answered all of our questions. I would highly recommend them, as they took a lot of care in delivering very high quality! read more

The positives - quick to respond . Over the top communication was great! Technician (Mike) was so friendly and professional. But the pricing is well, I can't believe I was taken advantage of like that . We've replaced water heaters before and let me tell you, I know the cost to purchase and replace. And, it's not 3600.00 for a 50 gallon. We talked the price down to 2800 and I'm still getting effed. THEN, the competitive prices come in at sub 1700 and this is more realistic. I tell and show them the new quote . He starts comparing their price to service from HD. Who the hell uses HD for any installation unless it's part of cost or even, comparison? Like HD, the price is nuts. At the end of the day, I'm pissed at myself for allowing this to happen especially since I deal w vendors all the time. Final price ? 2500.00 for 1.5 work plus a water heater . Wish I could've tipped Mike... I can only blame myself for allowing this to happen read more

Can't say enough about the professionalism and thoroughness of Javier and Ricci, who patiently walked me through the options and pricing. I got a few other "free consults" but these guys were the calmest, most reassuring, with no pressure and in the end, they made short work of the problem. This started out as a simple slow flushing toilet, but the guys from Discount Plumbing showed me the real problem. With a roto camera, we saw that buildup in our house server line, and we decided to do a full rescaling. Not cheap, not fun, but they made it as painless as possible. read more

This was an excellent service. I received timely notifications, the tech, Antonio Salazar, was on time, knowledgeable and very thorough. I received my quote which was reasonable within 12 hours of the visit. I highly recommend both Antonio and Discount Plumbing Rooter Services. read more

I called for the replacement of my house main water gate valve. I received fast same day service, reasonable price, courteous technician. Kevin has done a great job! read more

Tony L did a fantastic job repairing a urinal at my business. He was fast, professional, courteous, and a pleasure to work with--he got the job done efficiently. Tony L replaced the unit because the valve had wore down. I would definitely call Discount Plumbing again and request Tony L in the future. I also received excellent service from the office staff. Everyone I spoke with was attentive, friendly, and genuinely concerned about the issue I was experiencing. They greeted me warmly over the phone and were incredibly helpful throughout the process. That level of customer service is rare these days, and I truly appreciate it. read more

Don't waste your time and save yourself money! I scheduled an appointment with Discount Plumber Rooter for Monday in their 9-11 AM time slot, and honestly, the experience was a complete disaster. They never showed up. I waited the entire day with zero updates. When I finally called their office, they claimed they would send someone else out but of course, no one ever arrived. Not only did they fail to show up, but they never provided the estimate they promised, never followed up, and clearly have no sense of professionalism. Their customer service is terrible, and they don't stand behind a single word they say. Do yourself a favor and stay far away from this company. It feels like a total scam, and there are plenty of reputable plumbers out there who actually value your time. read more

They handled our repair very quickly! Very responsive. Communicated issue concisely and clearly. Highly recommend.

We needed an evaluation of a possible pipe issue behind our wall. Our technician Ricardo was not only professional but also very knowledgeable. He spent time diagnosing the problem and patiently explained what could be causing the issues we were experiencing and how to fix them. He also knows how to talk to customers, even when explaining what was not possible in terms of solutions. He provided different options for fixes, all which seemed reasonable. Thanks Ricardo for your help! read more

Requested a quote to replace a sink, base, and faucet. The plumber showed up on time, evaluated the job and provided a quote. The quote was higher than we expected. But we went ahead and had the job completed. The plumber did a very good job and left the area clean and ready for use. We've been using it for a couple of days and have no issues. Everything was done very well. I'm glad I didn't try to do it myself. I would not have done it nearly as well. The price is higher than some others. But you get what you pay for. Saving money on plumbing now can be costly down the road. I'm glad we got the job done quickly and done well. read more

Discount Plumbing Rooter Services - The new sink, base cabinet, and faucet. - Plumbing Near Me - San Francisco, California

Ricardo and Kevin are outstanding plumbers at Discount Plumbing Rooter Services. They have expertise in resolving plumbing issues. We hired them twice to resolve our plumbing issues of busted pipes, cutting into a wall to identify the problem. They also reinstalled all of our bathroom toilets, replaced twenty feet of cast pipes with all the connections. They were outstanding, prompt, and professional and provided an outstanding job. They contacted us after the completed work to ensure all work was satisfactory with us. This professionalism was beyond the call of duty. If you are looking for a professional plumber that has a reasonable price contact Ricardo and Kevin at Discount Plumbing. I highly recommend them with a five star rating. If I could recommend a higher rating I would so. read more

Ricardo and Kevin make a fantastic team! They are the best in their business. They are my go two team for all my plumbing needs without any hesitation. They are professional, knowledgeable, trustworthy, and will follow up with their work if necessary. Can't ask for anything more. I would give them a 6 star rating if possible. Jeannie L. read more

Kevin and Discount Plumbers SF to the rescue! Kevin from Discount Plumbing was an absolute lifesaver. With a sick baby at home, our water heater broke at the worst possible time. We reached out to Discount Plumbers and Kevin showed up quickly and diagnosed the problem right away. In addition to being fast, skillful and thorough, he was incredibly friendly and kind throughout the whole process. Kevin's the kind of person you instantly trust in your home. He took the time to explain what he did to fix the water heater, how to relight the pilot if it ever goes out, gave great advice on the right water temperature (especially important with a little one), and made sure everything was working perfectly before he left. It's rare to find someone this professional and this caring. If you need plumbing help in San Francisco, call Discount Plumbing and ask for Kevin. He turned a stressful situation into a five-star experience. Thanks Kevin! read more

Discount Plumbing Rooter saved the day! They were so courteous and informative, from the lovely lady who helped set up the appointment today to the two experienced technicians who replaced our toilet. I called early in the morning and everything was done before 1pm! Great job. Thank you. read more

Using Discount Plumbing was a great experience. I called on a Sunday with a clogged toilet and the answered right away. The person on the phone was very friendly and was able to schedule service within 2 hours. The plumber, Kevin, got here in under 2 hours. Kevin was friendly, professional, and knowledgeable. Extra star for putting on show covers without me asking. He fixed our issue explained what was going on and gave me options to consider if it keeps happening, all in under 30 minutes. Overall, a great experience. Can't recommend them highly enough. read more

Saul P. replace a punctured pipe for me. He and his technician were fast, and efficient. It took them ~30 minutes total to do the replacement, and test for leaks. Dispatch was also smooth. Discount Plumbing was able to schedule the soonest out of the 4 plumbers I considered read more

Excellent Service Despite Delay! (would be 4.5 stars to be fair) Highly positive experience with Discount Plumbing Rooter despite being without hot water for over a week. My not-so old AO Smith 50-gal tank failed. I decided to upgrade to a more e-efficient tankless solution -also pricier- and Yelp helped deliver 4 estimates from different companies, including 3 free on-site consultations. Keep in mind that not every plumbing company has the right expertise for this conversion. From start to finish, their professionalism, expertise were evident. Gilmar, the lead tech heading up my project was thorough in the assessment, incredibly knowledgeable and did an outstanding job with Kevin, despite the additional work required with piping, ventilation and draining. Despite a delay due to the supplier sending the wrong unit (which was out of their control), Robert, the manager, and Gilmar handled the situation with appropriate communication and efficiency. They kept me updated every step of the way and worked diligently to get the correct part as quickly as possible. Once it arrived, the installation was seamless, and the final result is great. I truly appreciate their honesty, reliability, and commitment to quality work. Not to mention, a very fair price and excellent value. I highly recommend them to anyone looking for top-notch plumbing services. read more

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Adan G was great and fix our clog pipes quickly. He came on time and very professional. I would use their service again. read more

Discount Plumbing Rooter Services - Repair clog pipes and working great again. - Plumbing Near Me - San Francisco, California

Scammers. Quoted me $1200 to replace a garbage disposal and when I said that was too high, they immediately said $800, then asked me what I want to pay but ultimately wouldn't take anything less than $800. Beware. read more

Had valves and main-shutoff replaced, smart valve installed and water heater replaced. They quoted a decent price, showed up promptly. They explained their plan, and showed the fittings they were going to use etc. and outlined how the smart-valve would fit to be sure everything would work out well. The water heater was a bit larger, so they also fixed the gas pipe to accommodate. Friendly, and thorough. read more

These guys are awesome. My TL;DR is that they are timely, honest, proactive, communicative, and very knowledgeable. Here is my full story: At 2am during a heavy rainstorm, I woke up to the horrifying sound of a gurgling drain. My shower, toilet, and garage were flooding. The stuff of nightmares. My wife and I spent the next 3 hours carrying buckets of water to the street. At 8am Stephen and the Discount Plumbing team showed up and immediately made everything better. They jetted my lateral sewer line and put a camera down there to see what was going on. Of course, the line was old and poorly installed, so it was starting to come apart, which they explained to me and demonstrated by showing me the live footage from the camera. I really appreciated that they wanted me to see and understand what was happening so I could trust they were doing the right thing to fix the problem. They have several teams who specialize in underground work, so they were able to come out the next day to take care of my lateral sewer line replacement. The job was not cheap, but according to my online research, the cost was in line with the range others have paid in the Bay Area. From other jobs, I've learned my lesson that going with the "cheap" option will cost you thousands more in the long run. Another plus is that Discount Plumbing offers many financing options which is a huge bonus for folks who can't or don't want to dump a bunch of cash all at once. If there's one thing we all know for certain it's that s*** happens. It always will. So to me, the mark of a great company is the way they behave when things go wrong. The job was done correctly, but some little issues came up along the way, and Stephen and team were always quick to let me know and take care of it. Plus, when the team completed the work on Friday evening, they suggested that I jet out the French drain next to the sewer line in case any debris fell down and clogged it while they were working. So they came back out on Monday morning and cleaned out that drain at no extra cost. I never would've thought to do this, so I'm really glad they suggested it. Most importantly, Stephen is extremely communicative! He's always been very proactive in letting me know when things are happening, and always responds quickly to calls or texts. This combined with his calm and positive vibe made the whole experience so much better. Thank you Stephen and Discount Plumbing! read more

Discount Plumbing Rooter Services - Lateral sewer line replacement in progress. - Plumbing Near Me - San Francisco, California

Honestly, it is not easy finding great plumbers in this City. My neighbors recommended Discount Plumbing and I am extremely grateful. Saul P. and Alex P. arrived on time and ready to resolve anything with amazing attitudes. They were straightforward and only fixed what was necessary. The price was reasonable, scope of work clear and in writing, and my issues were resolved timely. Moreover, dispatch is extremely professional, pleasant and easy to navigate. I would not hesitate to use these guys again! read more

Had a great experience! We had a leaking kitchen sink drain pipe on Sunday night and I created a Yelp service request. They responded promptly and got me scheduled for Monday morning. Ryan got everything sorted out and fixed the problem. They are also reasonably priced. Highly recommend them! read more

I've used Discount Plumbing several times now, and every experience has been excellent. Elmer came out today and he was punctual, professional, helpful, and kind. He explained everything clearly, got the job done quickly, and went above and beyond to make sure everything was taken care of. This is the third or fourth time I've called Discount Plumbing, and I keep going back because their pricing is fair, their service is honest, and their team is always great to work with. I highly recommend Elmer and Discount Plumbing to anyone who wants fast, fair, and reliable plumbing service! Matt read more

Discount Plumbing Rooter Services - Plumbing Near Me - San Francisco, California

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Elmer is our go to plumber for all our plumbing needs. He helped us replace a broken pipe in our garage, repair our toilet, and install a water filter under our sink. He is reliable, trustworthy, and genuinely interested in helping people. Highly recommend him! read more

This company is a joke, they didn't even test my partially-clogged drain that is still fully functional, they simply looked at it and within a couple minutes said it will be $21,000. What a joke, I don't understand how this company has such a good rating. They simply looked at the pipe and claimed the clog goes all the way out to the street (it doesn't!!!!). And how would you know if the clog goes all the way out to the street without TESTING IT OR LOOKING INSIDE OF IT first?!?! Do NOT go here it's literally a scam...they went from being a private company to public recently, just out here scamming because their bosses tell them to. read more

I live in Hawaii, and my mom who lives in San Francisco called me in a panic because her hot water suddenly stopped working. I reached out to Discount Plumbing, and they immediately sent Kevin to her home. He arrived promptly, assessed the issue with her water heater, and called me to clearly explain the possible solutions. Kevin kept me updated every step of the way, even sending me photos of the old unit so I could understand what was going on from across the ocean. Once I decided to move forward with a full replacement, he skillfully handled everything, picked up the new water heater, installed it quickly, and followed up with photos of the completed work. (I've posted the before and after photos) Before leaving, he left my mom his business card in case she needed anything else, which gave both of us peace of mind. The payment process was also seamless, they emailed me the invoice so I could take care of it directly, which was great because I didn't want my mom to have to deal with any of it. I truly appreciate the professionalism, communication, and efficiency Kevin and Discount Plumbing showed throughout the entire process. Highly recommend them if you're looking for dependable plumbing service in San Francisco! read more

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Super easy to book - used yelp to schedule a time for them to show up. They were on time and got us set up with a new water heater same day. Walked us through options (tank, tankless, etc), and we were all set before my kids were home from school. read more

Was able to schedule prompt service. all went very well. Price was reasonable Though I did not take time to get other buds.

Ricardo was very knowledgeable and helpful in diagnosing the leak in our drain pipe. He also helped us identify areas of blockage that might cause future problems, and even explained to us how the sewage and drainage systems in our house were connected. Ricardo came up with multiple solutions on how to address the leak and the blockage keeping in mind different budgets, which we appreciated. He was polite and respectful the entire time he was here. In his words, he is always doing his best to make his customers happy. read more

Very efficient service. Prompt and punctual. Cleaned up so well after service. Bathtub installed and faucet replaced

Alex Perez did full inspection. Highly recommended on the service very thorough on checking the drainage. Smiley is his middle name.

My experience with them was okay. You need to be hands on with them. Be on site to make sure everything goes according to plan. I needed to meet them almost every day to follow up on details to finish up the work. They would hound you for the final payment even though the job is not 100% completed. Always hold back 10-15% of the job cost to make sure the work is complete. It was hard to communicate with their workers since most of them didn't speak English. read more

Saul P. from Discount Plumbing Rooter Services was a lifesaver. He arrived on time as soon as he heard my plea. He and Adan G replaced my clogged sink within minutes and later on all was ok. I really appreciate them and I'd be willing to call them anyday when an issue occurs. Also, their prices are well as per their company's name(Discount), they offer a variety of options and listings to select from and I would highly recommend it to anyone. read more