The price was really good. This is the third time we ordered from them on time always. They came the day they said they were gonna deliver. Staff was always friendly whether on the phone or delivering. Ask them to close the Gate After delivery, gate was closed. read more

I was talking a friend of mine and he highly recommended Discount-Fuel, I reached out and spoke to Jenn, from my first conversation to finalizing all paperwork needed to get a propane tank and pricing was probably one of the best experiences in All my years of doing any business with a company for fuel. I will recommend them to anyone that's in need of oil or propane. Jenn thank you for all your help and greatly appreciate everything you did for me during this transaction. I hope all that read this have the same experience and don't bother dealing with these other large companies that screw you and treat you like crap! read more

I would give them a 0 review if possible. My wife called and scheduled a oil drop on a Monday. We woke up on Wednesday with no heat. I looked under my mat and seen that the money was still there. I called the office and was told that my drop was never "Confirmed". They dropped oil the next day and charged me at a higher price. I also have a service contract with them, and since I ran out of oil I was charged $200 dollars for a service call. We have been using them for 6 years so I figured I would call and see if I could speak to someone. I spoke with the manager who was extremely rude. I finally was able to speak to the owner and his exact words to me were "You live in Westhampton you can afford it"..... WOW.... I have never had such hellacious service in my life! Stay away!! read more

I am very upset with this company . Let me start by saying they stole money from me I filled up my tank . With oil When I called to place the order I told them I was paying cash and asked if the driver could have change and they said the driver doesn't have change . I thought this was weird for a driver not to have some change. So Nicole told me they would send me a check for $10. They said it would take 7-10 days . Well it's been over two weeks I called again today and spoke to a supervisor who could not help me at all So I asked can you tell me if the check was sent out . Her reply was I'm sorry I can't look into that . So I said you're a supervisor . She said yes . So I said there is nothing you can do. She said no . So then I said I guess I will be taking my business elsewhere . Then I also said I would be contacting the district attorney's office She didn't seem concerned at all. I am very disappointed on how they are handling this situation . I would say if you need fuel This is not the company for you . If you want them to steal your money than this is the company for you.. I am reporting this company to Suffolk county district attorneys office .and the better business bureau read more

I am a new homeowner who bought a home that had been previously using Discount Fuel. I ran out of oil and the company had bent over backwards to help me get more oil as well as get my system serviced. Jenn was amazing and texted me throughout the day helping me understand what needed to be done and worked extra hard at getting me heat before the end of day. The customer service was amazing. I highly recommend for anyone considering using this company. read more

We have been using this Fuel Oil, home heating oil delivery company for 13 years now. They deliver 5 days a week off season and 6 days a week in season there prices are always the lowest rate per gallon in Suffolk for home heating oil. Now they allow you to order at night at 11:00 pm for the very next day COD, shows you your COD. If you arrange a Credit Card on file you can pay a Check or Cash. COD. They ring bell to check for pets in the back yard. Once they have your email they send $15 off coupons, I add hubbies and mine Incase we miss on promo then the opposite e mail tends to get the next weeks e mail. And they have $159. Oil burner Maintenance and yearly services. They came today for a fill up on 10 hours Internet notice I was very happy and we have never had the need to go any where else for home heating oil. read more

Discount Fuel - Discount fuel oil link and website for ordering Home heating oil on line - Utilities Near Me - Holbrook, New York

Twelve years using discount fuel and I wish all business,s were as helpful and friendly and reliable as they have been. Jen and dome are the best... read more

Jenn is the best. I needed a emergency oil delivery. Although, they couldn't deliver right away. She was so helpful. She texted me and helped me through getting a tech. Then i just texted her and gave her my credit card and she set up the oil delivery right away. She always responded right away. She was so kind and understanding. It was so reassuring to find someone who cares when you don't have hot water. Thanks Again Jenn! Excellent customer service! read more

I strongly suggest that people look elsewhere when shopping for oil or services. I've been using this company for over 4 years now. Last year I had to take 7 days off of work within 1 week due to the fact that they're contracted service company couldn't fix my problem with my burner. They offered no compensation. Last night I placed an order for oil, apparently someone at the office entered it incorrectly. So I had to call up and enquirer when my delivery was coming, and I was informed (only after I called) that I would t be getting my delivery til tomorrow. On top of that, the manager (name starts with a J), told me "too bad"'. Are you kidding me? I will never use them again. Update:after my non favorable review, I got a call from person who's name starts with'P'. He disputed everything I claimed , told me he's not delivering my oil, and he's refunding my $ (let's see if that happens). I called back and was told twice by "K" that P would call me back if he sees fit. Are you kidding me?? read more

Have been getting Discount-Fuel oil for 20 years and always recieved delivered as promised and received clean

Yes, Phil ( "fill up") sent his brand new driver to our home and delivered 100 gallons of oil to an abandoned tank in the ground. We have been with this company for over 5 years...they ask every time I order oil if the tank location has changed since the last delivery. The last 2 years it was "No. The above ground tank was installed over 2 years ago, and they were notified of this. Never had a problem until now. First , Phil ( fill up) agreed to remove the oil from the abandoned tank on Saturday (12/2) and deliver our 100 gallons on Sunday (12/3). GUESS WHAT! They never showed! After 2-3 calls on Monday, the owner and operator (fill up... better known now as full of shit) called my husband and said he would take the 100 gallons out of the abandoned tank and put it in the new tank. Of course my husband said no, since that tank was over 8 years old and contained gallons of sludge. Phil proceeded to curse my husband out with language I'm sure his mother would be proud of since most of his disgusting pornographic rants was directed at my mother in law , my husbands mother, who has passed. We are seniors, retired, and cannot begin to comprehend this level of disrespect and low life quality of this business man.DO NOT DEAL WITH THIS MAN. Actually, he's not a man but an ASSHOLE. read more

I got a contract for oil burner service w/ "Discount fuel.com", you can get one w/ a cleaning ($250). A great value since a cleaning will cost you $200 clam$ anyway from any company. You must buy all your oil from Discountfuel.com for 1 year (a bargain anyway). "Wally" came over and tuned up my burner and vacuumed it out ! He checked the stack and flu for obstructions and showed me that it was O.K. ! My burner is running healthy and efficient ! I recommend Discountfuel.com, a very reliable company ! I've been using them for years ! read more

Didn't show up as promised. We have a baby and a toddler at home with no heat or hot water in a freezing day.

These people are a bunch of crooks. I was quoted $149.99 for a tune up of my oil burner and $119.99 to tune up my hot water heater plus parts. After the service was completed I was presented with a bill for $456.00. I was charged $150.00 for parts! WTF! $150.00 for a couple of nozzles and strainers that retail for about 10 bucks. My advice is to use another oil company, unless you liked to get hosed. read more

Best fuel company around with the best prices and customer service. If I am ever in need for a last minute delivery they always try their best to accommodate. read more

they should not get any stars. took our money and did not provide any oil. we have a receipt and no oil! we were supposed to have a delivery yesterday and they did not come. we told them we have two small children in the home and advised them we have a 4 month old. they did not care and told us we were the 24 on the list. even after explaining to them they never made the delivery that they should have yesterday. we have no heat or hot water. every time i called i was promised a call back in 5 mins. i called back every 20 mins. no one offered any sympathy or an apology. do not give your money to this company. they tried to blame the guage. the gauge is on 0. if the gauge was broken we would still have heat and hot water. how do u write a note on the receipt stating u ran out of oil and will be back asap and don't return??? midday the following day still no oil. disgusting. when there are children in the home? spoke to samantha, jennifer, phil all managers and no one ever called back. horrible customer service. read more

We've been using this company for years... for oil, no problem but for service issues they will charge you THROUGH THE NOSE!!! I am recently widowed so I just went along with what company my husband was using... then i had to ask them to do something because I could no longer afford to keep my home. Most recently i called about 5 days prior to my closing asking for a tank read so the new owners could reimburse me. Waited waited. No one called. I called Monday am and said my closing is today! This Dominic said I called and left you a message. At first I thought it was because I switched carriers, but then I realized couldnt be because the switch was done just 2 days ago so he either lied or called the wrong number. But lying is no stranger to Dominic. He then tells me that it is $140 to come and do a read ?!?!Huh? Then he tells me what to do myself. Ok I say, nice guy. I couldn't do. I call him back he says not sure I can get someone there by 12. Ok. He comes through again - lovin Dominic. Guy shows up is there a total of 5 minutes. Not $140 but $155 plus tax! My attorney had never had her clients be charged anything no less that amount of money; and several people i know who've sold there home have never been charged either. My attorney tried calling - nothing. I called and said well he overcharged me. Then he said Dominic thst is, that's what I said it would be $155. Grrrrr!! And it's not the first time they've tried to rake me over the coals this year. The guy came and said I can't do this becarse this and this will need replacing and I can't guarantee that if I take them off to clean the boiler it will stay in one piece to put back. So he called the office for pricing. I almost had a heart attack. Needless to say I got someone else to do it who did more than what they were going to do for half the price! I'm glad to be with gas now. GOOD RIDDANCE DISCOUNT-FUEL! Stay away from them! read more

I called this company on Wednesday before the Bomb Cyclone snowstorm (last Thursday) after I realized I only had a 1/4 tank. They unsympathetically told me they couldn't deliver a even drop for me for 5 days even though I was with that company for 5 years. I had to turn down my heat to 55 degrees to conserve the oil even though we had such extreme temperatures. I ended up calling Domino oil delivery that Friday who delivered a full tank for me at 12 midnight Friday. I feel that they should have put in the extra over time to service their customers in a crisis. I would NEVER use this company again. A read more

I have ben using them for years for all of my oil. Today I received an oil delivery. When I went home the house smelt like oil so I went downstairs and there was oil everywhere, so I called them to ask if someone can come look at it because I had a delivery today and there's oil all over. I also told the lady on the phone that I think they over filled it, she said she talked to the guy that did it and there's no way he over filled it. After hours of going back and forth as I am inhaling fumes and cleaning up as much as I can we went back and forth to as what it could be I again insisted it was over filled. She told me someone would come it's probely the gage but it's gonna cost to come look at it ok no problem Wasn't looking for anything free was just looking not to have oil all over my basement floor. She called back an hour later sorry the driver has no Gage's he can come tomarrow. Are you friggen kidding me there's oil all over my basement the smell is so strong and I have two small children and u want me to wait till tomarrow, what kind of people are they. Long story short they were so unprofessional would not Listen to me when I said I think it was filled to much did not care what I had to say or how bad the situation was and did nothing to rectify it. All they cared about was how they couldn't of filled it to much instead of you no what Mabey we did people make mistakes let's take a look. It was the worse customer service I have ever had to deal with. They had no problem taking my 400 dollars for the oil earlier in the day but they didn't even have the decency to have someone come look at it to see if Mabey it was filled to much. Guess what it WAS I had to get another company come in and pump gallons of gas out so it would stop leaking. This company is terrible and I will make sure everybody knows. What they did was disgusting knowing it was leaking everywhere and did NOTHING to help me when all along it WAS there fault.... read more