Good staff, selection and just about everything else is great !…read moreWhen they couldn't help me they referred me to a place that was close

Several months later, I returned to this shop with a completely different bike just to see if…read moreanything had changed. It hadn't. The experience was every bit as dismissive and condescending as before, almost comically so. One mechanic, wearing a vintage Italian cycling cap like some kind of aging gatekeeper of exclusivity, simply stood by the $450 kits and shoes, glaring at me the entire time. The mechanic assigned to me seemed clueless and uninterested. He took one look at my hardtail fatbike, a perfectly standard setup, and declared it "incompatible" with anything they could offer. It felt less like a technical issue and more like laziness paired with the assumption that I wouldn't be willing to pay for the necessary parts. Eventually, near the end of this awkward standoff, he asked what I'd be willing to spend. I shrugged: "Whatever it takes." That's when, miraculously, he sprang into action! Straight to the computer to search Amazon for the parts he had just said didn't exist. I chuckled, made some polite small talk, thanked him, and walked out, never to return.

This is the BEST mountain bike shop I have been to and I go to a lot of bike shops. They are so…read moreaccommodating and laid back. Really friendly and funny. Service is quick. Marcelo and Olivia are so engaging. Great bikes to rent and all the makings of a great shop. They are so willing to do any adjustments to make the bike just right for you. Can't recommend highly enough.

Awesome people! Super friendly and helpful. Stopped to get advice on trails to hike on spontaneous…read morebackcountry hike. They didn't steer us wrong!

Our wheelchair had two flat tires and Jeff not only found the right pump for us at a great price,…read morehe went out and filled the tires with air. His shop is amazing. I really wanted to buy an electric bike and he has all sorts of specialty cycles. His friendliness made all the difference!

Somebody tried to steal our daughter's bike but just ended up taking off the handle bars and…read morewalking away with the long bolt and wedge that attach it to the bike. She has had no way to bring it in to get it fixed much less ride it. We were up visiting so I stopped by to see if they had what we needed. The young man who helped me was very friendly and went in the back to look for the parts that might work. He returned with the exact stem bolt and wedge. We were even able to pump up her tires. We will definitely go back with any other bike needs.

We both truly loved this lodge, the people and the market !!!…read more Quaint, classy, charming, clean!! We loved our room!! The location was ideal. Will be back!!

Friendly owners. We came here nearly every day during our 7 day stay. Sometimes for coffee and…read morebeers, sometimes for wifi, sometimes for both. They have a small selection of pastries and things for breakfast and a few sandwiches on the menu as well. They make a delicious iced mocha.

Fit these bikes to our bodies with al, accessories and very knowledgeable crew and staff…read more.. purchased Kona . Went back bought another for sister

Bought a bike from an East coast company that has an agreement with Lifecycle to assemble bikes for…read morethem for customers in Eugene. The bikes at Lifecycle seem pretty high end, whereas the bike they assembled for me would be mid to low, and honestly, I do have trepidation walking into high end bike shops as workers can be really snobbish. In fact, customer service in general at the moment is not the best anywhere, so my plan was just to get in and get out. And let's not forget, I wasn't paying for the service. Anyway, these guys were great, real friendly, real down to earth, and they treated me no differently than if I had been picking up a 5000 dollar bike. It is such a relief and a bright spot nowadays to be dealing with people in stores that really want to have your business, and these guys know how to make a customer feel welcome. Got the bike home and noticed a clicking in the rear wheel that I couldn't figure out, so called them and they said bring it down and they'd take care of it. That is exactly what they did. On the spot. The problem wasn't obvious and they had two or three guys looking at it, test riding it, trouble shooting it. Instead of treating it as a burden, work that wouldn't be charged for, they seemed to treat it as a challenge. So I hung out in a local cafe for a bit, they called me, I came back and picked it up, no problems since. I just can't tell you how rare it is to find people who take pride in their work, enjoy the challenge of it, and know how to make their customers feel welcome and appreciated, even, in this case, ones who are not paying a dime. Thanks guys. I would recommend you to anyone, and I will be sending a letter saying the same to the company I bought the bike from. They chose a good partner for this service in Eugene.

Oregon Mountain Guides is a new Guide and Tour Company in the North Umpqua. They offer Guided and…read moreSelf Guided Tours for Hiking and Mountain biking. William and Ben are great guys with alot of knowledge of the area. I would recommend a trip with them!

Our hike of the North Umpqua trail was awesome! Guides were well informed and very friendly. We…read morecamped out at trailheads with everything from sleeping bags to beverages provided for us. Best time our group has had on an adventure like this in years. Scenery was as breathtaking if not more than the website shows. I highly recommend this tour company!

There's no way I could not write up a review for Cog Wild bicycle tours. I've taken a private…read moreguided tour here before and had a great experience and probably should've written them up then however, recently I scheduled the second tour about a year later and accidentally showed up a week early. This was totally my mistake. I had set my mind up to not bike that day once I realized the error However Lara was so gracious and kind about my mistake. She immediately walked me over to the office and started trying to figure out what else we could do. She really want the extra mile and ended up coordinating bikes from the hotel, recommending a route since now we wouldn't have a guide, and offering to drive us up if we weren't able to catch the shuttle. There's no place I will rent a bike in Bend besides here thank you Cog Wild.

Great shuttle service. We used this business in May. So we weren't able to do some of the shuttles…read morewe booked in Oakridge, OR due to the snow keeping the shuttle from reaching the trailhead. CW gave us an extra shuttle the first day we had shuttles booked for no extra charge to make up for the inconvenience of the snow affecting our scheduled shuttles. Then they were willing to work with us the following day after we missed our scheduled time due to some confusion. 10/10 would use this service again. Shout out to our shuttle driver Rob. Great hospitality and very accommodating.

Hiked the lower and upper Mossy Maple trail. The combine distance, round trip, was 5.95 miles and…read moreabout 825 elevation gain. Parking lot is new and large. Restroom facilities. There were 20 cars on the Friday morning we went In early June. We encountered one bike on the way up and five on the way down. Hats off to the trail crew, excellent condition except for 100-200 yards near the top where it was a little washed out but easily passable. The first 2 miles is a 5' - 6' wide gravel trail, easy for two people to walk side by side. The last mile up was a traditional narrow dirt trail. Trail markers easy to follow. Mountain bikes are permitted but only for the uphill portion of the trail. Bikers use separate trails when traveling downhill. At the "top" of the Upper Mossy Maple trail is a very limited overlook of the valley to the south. The top is a meadow, nowhere to sit and lacks shade. The trail ends at a service road which continues up to a nearby communications tower. What quickly catches your eye is a small grove of maple trees with moss hanging from their limbs. Hence, "Mossy Maple Trail." It took us, a middle aged couple, 70 min to get to the top with two stops to drink.

This hiking trail is beautiful! What used to be a hidden hike known only to locals, this is now an…read moreestablished trail that climbs to the top of the Thurston Hills for some beautiful view points. The first mile and a half is graveled and then it's a dirt trail from there so winter and early spring hikes are muddy and rough. Paralleling the hiking trail is a mountain bike trail that is a fast downhill slalom, it criss-crosses the hiking trail at points and looks super fun. The old trail is still there if you know where to look, it wasn't removed as the new trail and trailhead were built at a different starting point. They have a cute dog washing station at the trailhead, clean bathrooms and I believe a column to work on your bike if needed. This is worth the visit for a nice hike without leaving town.

I have been to probably 9 or 10 different REI's. They are all well put together, have always had…read morehelpful and friendly staff that would be there for you if you needed them. Great selection of high quality gear, for a large number of different sports and hobbies! Prices are usually competitive, and sometimes you can catch some real bargains here. Highly recommended!

Therma rest sleeping bag sold to us by Christopher he was very knowledgeable and insightful about…read morewhat was best to suit the body type and the inns and outs of why uncomfortable happens when in camping conditions and suited himself best to relate to my needs while I asked about the proper hiking biking gear... The shoe lady at the Eugene R.E.I was expert in helping me pick and fit my foot right for a pair of hoka brand shoes. I now have been using these products for a week and very comfy the sleeping bag. Lightwait and soft material feels nice upon skin in heat or cooler temps. The tent is long enough to stretch out. Hands above and over head and can fit gear comfortably....

Five stars for Spencer's Butte! It's absolutely breathtaking up there. Steep enough to get your…read moreheart racing and leave you glistening, but mercifully short so you don't drag through miles of misery. Winding through lush greens, the trail gifts you sweeping panoramas at every turn. And that summit, oh, it's postcard perfect, three sixty bliss that'll recharge your soul. Towering peaks hug you tight, like nature's own fortress, yet its spitting distance from Eugene urban escape turned wilderness wonderland. If panoramic payoffs without epic treks are your jam, this spot delivers pure gold.

Well, I'm an idiot and I took my 8 and 11 year olds up the hard way because they were so full of…read moreenergy. TERRIBLE mistake. It was slippery and way too dangerous for kids. That's on me. I would say that on a dryer day, that level of excitement would be perfect for someone younger than 40, but older than 15. It was beautiful. I just wish there had been more of a warning.