These guys are miracle workers…read more
I showed up, near closing, on the weekend, two hours from home, with a dead alternator in my 2010 Honda Pilot. Turns out I also had a blown spool valve, which was very rudely dumping oil all over the alternator.
I assumed that I would have to Uber home, and pick up my car another day.
Nope!
The expert mechanics had my car fixed, in about an hour, and I was able to drive home. They did warn me that they had to use an aftermarket alternator, and that it would likely only last 6-12 months, but I should have at least that long to save up, for a Honda alternator.
No worries!
Unfortunately, the aftermarket alternator only lasted two weeks. This is not Honda's fault. Rather, the blame falls to the aftermarket company that built it.
I limped the Honda back there, and they checked it out, confirming that the alternator was toast. Since they were not expecting me, they did not have the OEM alternator in stock, which meant leaving it overnight.
These guys have a corporate arrangement with a nearby rental company, so I was able to get a car for the night, at a really good rate. I also had my $2,000 e-bike on the rack of my Honda, so they stored my car inside.
I showed up the next morning, and my car was finished very quickly, and they took the cost of the dead alternator, out of the cost of my OEM alternator, and did not charge for labor.
This is service above and beyond. Kudos, to Charlie, Javier, Chad, and all the other awesome people working there!
Oh! Edit to add: Because I mostly drive clunkers, I don't go to dealers very often, so this may be perfectly routine, but it was the first time I've ever seen it, and it really impressed me.
About 20 minutes in to the repair, my phone pings. It's a video from the mechanic, showing what's going on with my car. How cool is that?!