HIGHLY DISAPPOINTED.
My wife had a strong cookie craving, specifically for a gluten-free (GF) option, which, let's be honest, is a rare commodity here in Biloxi, MS.
I first tried to call this location for some in-store information around 6:30 PM, but the phone wouldn't connect at all. Semi-red flag, but I figured I'd try the website.
On the website, I placed a "Pick 4" order:
1. Two Gluten Free Chocolate Chip Cookies (the entire reason for the order).
2. Two for me (Chocolate Chip and a Cornbread Bar).
The order was processed, paid for, and submitted just before 7:00 PM, with a pickup time set for 7:31 PM. My wife and I drove over, her completely filled with excitement for the long-awaited treat.
Here's the chronological disappointment:
Issue 1: No Preparation. We arrived at 7:30 PM, and the order was sitting completely untouched. No one had even attempted to gather the items.
Issue 2: The Main Event Was a Myth. They informed us they had NO gluten-free items in stock. This was our second attempt in a three-week period. Our first visit (shortly after they opened) was met with the excuse that the GF dough hadn't arrived yet, but was "ordered for future use." Hence, the excitement when we saw it listed and charged on their corporate website!
Issue 3: Zero Communication. The location was given 30+ minutes to fulfill or even look at the order, yet they never called to tell me the primary reason for my entire visit was missing. I was left to waste time and gas to find out in person.
We got a full refund, thankfully, but the apology was minimal, with a swift blame tossed toward "corporate." I don't care who's at fault--the website charged me for something you didn't have, and the local store made zero effort to check the order or contact me during the 30-minute window they had.
After two attempts and two failures to provide a basic inventory item, I'm done. This was a complete waste of time and money. I definitely do not recommend this brand or location, over priced items that likely won't be in stock - or even made to fulfill and order you have confirmed. read more