i would rate them -10 if i could. They promise an amount on the bill and its never what they…read morepromise. It constantly changes and you talk to someone and they never resolve it.

Ordered new internet, they had the equipment handout down to a science for quick service and added…read moreon to the deal already given over the phone. After bringing the equipment to the new place the internet didn't work. Made a service appointment and was able to get one for the next day. Turns out the issue was on the place's side and not with the equipment. The tech had it up in no time and there was no fee for the service. Down speed was faster than advertised and up speed came very close to the top speed offered. Zero issues thus far. No complaints with any of the service agents and the tech, Zaur, was outstanding.

The folks at the X-finity store on Magnolia Drive know their stuff, so it's very popular. Be…read moreprepared to wait though, if you need to pop in around rush-hour. The Customer Service Associates have assisted us with all sorts of problems, since we moved to Tallahassee in 2017, even assisting me with other options, when we decided to cut the cable.

Easiest return ever…read more The most difficult part of this return was walking in and not knowing what line to make. Luckily for me, there was a man at the front desk who was able to square things away for me. I was able to return my modem to Comcast no problem. I wish I had gotten the man's name. He was quite nice and friendly. He made me feel at ease. Oh well. At any rate, something I expected to take an hour (as I did this same thing ages ago in South Florida) took top five minutes here. Perhaps there are pros to living in North Florida, after all.

very bed service. I have chang address 2 month ago .. and I have appoiment sep 7 fixed mode and…read moreWiFi. Still no buddy come .. and I call customer service no pick up phone and answer..

If you want unrealizable internet then look no further! We have had they're internet for YEARS and…read moreit constantly cuts out, especially late at night around midnight. Of course they are only open 8-5 so if you have to submit that paper to your professor at 12 and the internet goes out then you better be headed to McDonalds. You would think with all the money pouring into Thomasville and all the businesses relying on there internet that they would be at the very least reliable. Not only are the unreliable but they are also slow! You can literally pay the same price in Valdosta for 3 times the internet. This company is garbage and really just make the city of Thomasville look bad.

Directv treats loyal customer like . New customers get affordable deals and new receivers etc. now…read morecall centers have stopped helping.

DIRECTV Consumer Abuse…read moreOn 10 October 2018, Hurricane Michael struck Panama City Beach. My home was destroyed. It is now 28 October 2019 and I am still not in my home as it is still under construction. After the hurricane, I requested that all my DTV services be suspended until I could return to my home. I explained that I would notify DTV once I moved back into my home. In the interim, I was slated to deploy to Afghanistan for a year - possibly two years. I retrieved my DTV equipment from storage and returned it to DTV as my return home had been indefinitely delayed. On October 12, 2019, DTV charged me $241.79 and debited my checking account for this amount. I caught the charge when it cleared a few days later. We called to request immediate refund and explained that we were still displaced from the hurricane and are not yet ready to resume service and would not be ready for the foreseeable future. They refused to issue an immediate refund and said they would escalate the request. That was October 15th. I called today to check the status and I spoke to 4 different representatives & got a different story from each one. The last one stated that the claim was still open but because my account was in a disconnect status it could take up to 30 days to review and reach resolution. So, here I am, a victim of Hurricane Michael, days away from deployment to a combat zone and DIRECTV who just merged with AT&T, cannot refund $241.79 to a customer of both DIRECTV and AT&T. My bill with AT&T is over $250 each month. I have been with them over 10 years. I have had DIRECTV every place I have ever lived. This is consumer abuse of the highest order.

Direct TV is okay with decent customer service but it is a shame they are associated with AT&T…read more There price sucks, and it changes every month, the price changes, not your services. It is Ridiculous that your bill literally changes every month! When you call and ask why, they talk in circles, and try to justify their actions but they don't tell you anything! No trust in this business. None.

We have been a customer with Directv for over 7 years and it just keeps getting worse. Customer…read moreService is very poor and pricing keeps going UP, especially since they switched over to AT&T. Just recently we discovered that when Directv switched over to AT&T handeling everything, they took it upon themselves to place us under a contract, without our approvel or knowledge. We have to continually call and are bounced around, disconnected, and given different stories. They are truely horrible and would not recommend them to anyone; Directv nor AT&T.