i would rate them -10 if i could. They promise an amount on the bill and its never what they promise. It constantly changes and you talk to someone and they never resolve it. read more

Ordered new internet, they had the equipment handout down to a science for quick service and added on to the deal already given over the phone. After bringing the equipment to the new place the internet didn't work. Made a service appointment and was able to get one for the next day. Turns out the issue was on the place's side and not with the equipment. The tech had it up in no time and there was no fee for the service. Down speed was faster than advertised and up speed came very close to the top speed offered. Zero issues thus far. No complaints with any of the service agents and the tech, Zaur, was outstanding. read more

If you are looking for dependable business cell service in 32460 area code (Sneads, Fl). Xfinity/Comcast are less than desirable! Connectivity is spotty at best and WiFi calling does not help (also Comcast business). Have had business mobile and Internet since before Michael in 2018. Just swapped out one of our phones for a newer model we acquired and took over a week and several hours on the phone. Customer service rep was courteous on phone, but had a hard time hearing us on Xfinity/Comcast cell phone. read more

Terrible service. We had a rental that sold and we needed to cancel service. They make this as difficult, complicated and time-consuming as possible. It took me 4 days, multiple chats online, a 32 minute phone call and threatening to cancel our additional services before it finally went through. They do everything they can to keep you from cancelling. The said they had to have my "verbal" confirmation to cancel and scheduled 2 callbacks - neither of which I ever received. Terrible way to do business. Unacceptable. read more

I think these people are worse than Directv.i couldn't get the password straightened out. They did not care that I was not able to connect. Awful customer service. It took me me over 3 hours to speak to a human being. read more

If I could give this organization/business a "0", I certainly would do so! I just have five words for Comcast: ABSOLUTELY WORST CUSTOMER SERVICE EVER!!! read more

XFINITY - Internet Service Providers Near Me

Techs are always nice but limited to what they can do. Always need to make an appointment for someone else to come out. The people at the Xfinity store are less than helpful. Got the manager this last time he had no answers or possible solutions. Billing is a complete waste of time sitting and reading off the script with no true answers. Read me my bill word for word while I was looking at it on my phone. If it wasn't my only option without going satellite or cellular. read more

Worst company in the world. Received equipment that doesn't load or enable someone to set it up. When you try to get help, the send you to a chat bot, that knows nothing and cannot help. When you schedule a technician to come out, they do not record or save anything from the chat bot crap. I called to see where our service tech was...no record. If I want one, I have to pay $100.00. Bull, for equipment that doesn't work. Tried several different outlets, no luck. I was told to try them all. Nope. If the box is making it to the welcome screen, the application is not picking it up and it never boots, it's faulty equipment. It's plugged in and receiving a signal. Now I know why they are the cheapest, they don't support you or their own services. read more

I've had Comcast-Xfinity internet for 5 years, 2 lines of cell service for 4 years. Cable, I had until they didn't offer ACC network. Could not watch FSU sports so switched to Dish 2 1/2 years ago. Our iPhone 7-s are running out of space so enquired with local Xfinity store regarding options. Unfortunately, new phone upgrades not offered to existing customers. New customers can get free new phones. I contacted Verizon and made arrangements for free phones by switching to them. Ordered phones, cases and screen protectors. Phones to ship when back in stock - between now and July 1. One of the phones is on stock and shipping. Verizon needed pin to initiate portal and number transfer. Had both representatives on a call exchanging necessary info to accomplish. The Xfinity rep assured me, the phone that was being ported over would NOT be disconnected until we received the new phone. Sure enough, this morning, my wife's phone would not work. I spent 2 1/2 frustrating hours on the phone with lord knows how many agents from both companies trying to get her phone ported back to Xfinity. What a calamity it is. Customer service is totally lacking. Still not corrected. I'm appalled. Do the Sr. A management teams at the company's realize how inept and unreachable their customer service departments are? I suggest those Sr. Leaders get on their phones as regular customers and experience the circus. Awful Awful Awful! read more

This is the WORST CUSTOMER SERVICE in the history of mankind! DONT even think about using this company unless you have NO OTHER OPTION! They are ridiculous lacking appropriation for the life blood-CUSTOMER?????????! Doi! You can't talk to a human , they skip appointments or send a laymen who has NO KNOWLEDGE of the situation or it's variables!!!! I only regret I had to give them one, A BIG FAT ZERO IS MORE ACCURATE!!! read more

If you have a heart problem don't get xfinity. Their service sets the standard for the worst I've ever seen. Call them. I dare you. You get a foreign call center worth minimal English speaking skills. Two months to get them to bury a cable they installed. Just remembering it gives me a tight chest pains read more

What a.mess turn in equipment because of multiple untruths told by reps.monthly bill chg regularly. Sign in at store to return, boxes. They scan equipment that I am returning then tell me I have to wait 35 min to see rep to ensure it is removed from my acct. (Did I mention they took my equipment ) So hi tech that they can not tell I just returned it ? No just more BS marketing Xfinity has no interest in customer service just get your money. read more

For the love of Pete! I have been trying to ask a question and cannot reach anyone. I have reset the gateway 20 times, I have checked all the cords, I need an answer to a simple question. Day 6 of trying to reach someone. I know you have a different work model right now but I should be able to at least chat with a live person. Can someone offer a suggestion? read more

Technical support is awful. You absolutely can not speak with live support. Only had them for 2 weeks. TVs went down I worked with them for over 5 hours still no TV. I finally just canceled my subscription. read more

Told me I would be able to transfer service to my new home I moved to (I called before purchasing the home), gave me the run around for a month while I was still paying for the account at my previous home. Had to call several times and was given several different work order #s/escalation tickets but with no completion/start dates/times. Terrible company with terrible follow through. Unfortunately CenturyLink is almost as bad as well and that is who I have to go with for internet read more

If I could give less than 1 star I would. I have never dealt with any business that hires such disrespectful and illiterate workers. Not only do they get frustrated when you inquire about your bill and hang up in your ears but I have noticed that this is habitual among many representatives. They are disgusting and rude. read more

Worst internet service I have ever had the displeasure of using. The damn internet doesnt stay up longer than 5-10 minutes at a time and I have to restart the modem and router to make it work again. I am trying to do homework and xfinity has made it impossible for me to use the internet I am paying for. read more

At least once a day when I turn on my TV there is a notification on the screen that says, "We're Sorry, there is a problem". So I unplug the system and wait 30 second before plugging it back in to reboot and there is still no connection. We pay enough money to Comcast for our TV and internet to work at least a full week without going out. Unfortunately Comcast is the only option for cable and internet where I live. read more

I am very upset that Xfinity is not carrying the ACC Network. I have been pleased with Comcast for about 20 years and really do not want to change, but I have been speaking with people about possible options. I can watch the Big 10 Network but not the more local ACC. I just started an account with YELP hoping this would help. Note the 2 star rating is an overview of Comcast. A month ago, my rating would have been a 3 or 4. Adding the ACC Network would get it back up to a 4 or possibly 5. read more

Wish I was being dramatic..if 0 stars was an option I'd leave it. My company I work for pays $5,500 dollar A MONTH and it's taken 4 days to get a tech out here and they sent 3 trucks and didn't even do 1/3 of the requests we've had in for 4 days. They were supposed to stop by the office to talk to us about why they couldn't do the rest and they just left without saying a word. If you can use any other company, you should! read more

Incompetent company!!! Have been trying to get service for a year and my neighbours have Comcast service.comcast keeps saying they do not service our area. Hours spent on the phone and the different departments don't communicate!! Frustrated with Comcast. Not sure how they are in business! read more

Xfinitys costumer service is comically bad. I've been on the messenger app with them for 2 hours and am not one inch closer to resolving my issues. I'm glad it only costs me hundreds of dollars a month. Delete your messenger option Comcast... read more

This is the worst company I have ever dealt with for cable. I have had the works for less than a month. In that time it has gone out multiple times and sometimes for hours. Now certain stations while watching loose sound, a few seconds later it looses connection and the shuts down the TV. YOU CANT GET THROUGH TO CUSTOMER SERVICE. They put you through endless choices and finally tell you no outage in your area. If you it O many many times it might put you through to totally naive but inept people. Oh, go through automated online and type AGENT as they suggest for live chat? Well a new screen opens up but no one is ever there. We have had service on both coast with many different companies but this is the worst read more

Literally the worst customer service I've ever had. Xfinity called me to set up an appointment to come to my apartment to fix the wifi, & then they called me TWICE after that to confirm that they were in fact showing up. I waited two hours & they never came. They did not let me know they were not coming & therefore wasted my time. I called the customer service line & was connected to a woman who was not helpful whatsoever. I tried to explain my situation to her & she just cut me off & kept telling me that she couldn't help me. Thanks for nothing, xfinity. I will be switching to another internet provider ASAP read more

I've only had them for about 4 months, but I'm pretty happy so far. The agent at the store told me I could avoid buying a modem above $60, even though it was "recommended" to get a faster model. Had a couple issues with fluctuating speeds. Called support, and they were able to help a little bit. After playing with it, I started getting better speeds. An agent for Xfinity granted me a half month discount for the trouble. Then, when Hurricane Michael hit and we didn't have internet for a week, we got a courtesy adjustment for that month, too! I don't have trouble with speeds anymore, but I've come to learn that it as an issue you will encounter with any provider, probably unless you pay a lot more. The support is really easy to get a hold of. Generally, I've been pretty pleased so far with this service. read more

I canceled my Xfinity internet service because I was moving from the Tallahassee area to the Tampa Bay area. I got a notice of cancellation on Sept. 5 but on Sept. 12 they debited my checking account for the full charge of $39.99. When I called to have them put the money back, they said Xfinity was charging me a $30 termination fee because I signed up on a promotion that didn't end in November. I told them that I tried to transfer my Xfinity service to Tampa, but it wasn't available in my ZIP code. They said the termination fee applies even if I cancel because I move. Meanwhile, they said they would only credit my account for part the money they debited because I quit in the middle of a billing schedule. These people are cheaters and don't value customers, but all the other internet companies are just as bad. read more

Terrible. They have literally committed theft. Increased our monthly amount after contract expired (typical), so we negotiated an increased but reasonable rate. Yet they continue to charge us the not agreed upon increased charge. We have called nine plus months in a row and they have yet to correct the error. We have called every single month spending countless hours on hold, escalating the issue, being assured the issue will be resolved, yet always dealing with the same charge on our monthly account. Tomorrow we are calling, canceling, and demanding they write us a check for reimbursement due to funds they have stolen from us. Worst customer service ever. Worst part is they assure us it will be fixed, but it never follow through. Over it. Shame on you. Con artist. read more

s a Business owner my internet is very important . I called them at to tell them my internet was down. They were unable to come out for a whole day after they said they would. I call them 3 times trying to get them to come out and they keep asking me for my cell phone number I told them to call. Then they call and leave a message on the office line. Poor communication and don't trust them when they say business is important. ZACH supervisor (30891)was not helpful and could give a shit . read more