Streaming service is overpriced. Speed is barely 80 mbps. Boxes lock up almost daily. Not compatible with Google Apps. Customer Service do nothing but repeat the flowchart and blame the customer. I would rank them a 0 read more

My mother went into hospice last year so we canceled her Directv service and returned all her equipment. My mother passed away in February and then just a couple of months ago Directv reactivated my deceased mother's service and have started sending bills to her address again. I've contacted them and told them the situation but apparently they're too stupid to understand. This is quite possibly the worst company on the planet. I suggest you avoid them. I wish I could leave them zero stars instead of 1 star. I will report them to the BBB. read more

every bad review is spot on correct, please read and heed the warnings. I have cancelled my service and returned the equipment, and they still billed me, and when i disputed the charge, my AT&T internet was disconnected, even after I paid my bill, I had no choice but to pay direct tv to continue my internet service, the customer service is the worst. consider yourself warned. read more

Horrible customer service , I have basic free Cable through my HOA literally every time I call no one answers the phone, and when they do decide it's always a outside answering service asking you for your contact information, but you never receive a call back .. it's so frustrating. read more

I would give them no stars if I could, and I don't want to get into all the details of why I'm giving them the one star. Let's just say I've been a loyal customer for DirecTV since 1999. And an AT&T customer since the 90s. DirecTV service is the worst they had newer equipment that would give me a better picture never told me about it. They also don't come get their satellites off your roof and fill the holes in your roof which need to be done after cancellation. But I'll get back to the service and product it's junk absolutely JUNK. They don't care about people they care about the money, they don't care quality of your service they care about the MONEY. They are the worst company I've ever worked with especially now since AT&T bought them out. -10 read more

I had a horrible experience with DirecTV. The programming was bad enough, but the unfriendly user interface was the worst part. The last straw was that it would change channels on me late at night, without my input. Also, the audio and video often were not in sync. When I called to cancel, the agent was rude and didn't try to talk me into staying. I was aware there would be a penalty since it was a 2-yr contract, but in the long run I will save a lot of money by stopping the service now. read more

We decided to give DIRECTV a try, because AT&T just installed fiber in our neighborhood, and the cost is less than what we had been paying for cable. Unfortunately, we're under contract for two years. Otherwise, I would've canceled after two months. Remote controls don't pair correctly with televisions. The streaming experience is horrible. Frequently having to reboot/restart receivers. Problems we never had with Comcast. Needless to say, we are counting down to the end of our two years. Here's an update! Just turned on the television. Receiving this message, "we're having difficulty streaming this content. The buffering you're experiencing isn't normal. Reloading the stream should solve the problem." Note to DIRECTV reloading the stream does not work and this is not an uncommon issue. read more

Been with Direct Tv since 1995. My satellite was damaged in a storm and needed to be replaced. Direct TV "no-showed" me four times in one week and I had to cancel them just so I could get a tv provider. Terrible service and I wanted to stay with them!!! read more

Direct tv sent a shitty technician to fix the problem that never got fixed , Debora is the manager and the technician number is 346-813-7057 never again canceling my service. read more

Today I called in to cancel my service and after talking with three different agents; I am a bit confused as to why a corporation has no procedures!!! None at all. I had to answer the same questions over within the same company!!! After an hour of cancellation and talking about streaming package offers the last guy tells me I get a $200 promotion if I set it up myself!!! WTH...his words not mine, "my system can be glitchy and take long it will be faster if you do it!!! You know there's a reason why people don't want to work for company does not truly think about true customer service!! I am just appalled that Aiden( the last guy) basically said not I'm so many words; I can do it better than he can!!! Then the calls gets disconnected...Xfinity here I come!!! I wanna give no stars but that's not possible!!! read more

AT&T/Direct TV don't have very good customer service, nor do they care about the condition their contractors leave your home in. Here how they get you, they hire sub- par contractors to do the install. So, when mess up or damage your home. They'll say they're not responsible or it's pass the statue of limitations. Here what's happened to me, I've had them since 2008 and the service was always a problem since day one. One day we called to get better reception and the installer moved the dish, but left the stand in the same place. Which eventually made my roof weak and caused $800.00 worth of damage. Don't use these people you will be sorry, I wish someone would have warned me. read more

See all

Most unsatisfied customers here! Merger my ASS! Systems down 3rd party answering services. False information. Service disconnected with out knowledge or consent. Just load of bull! Their customer service as fallen short of even bad sevice... just right out frustrating.Wasted hours of my time with idiot operators transferring, after hold ,then another transfer to a so called supervisor. Beyond livid! read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

If I could give zero stars I would. DirecTV is poorly run and not customer service friendly. After cancelling my deceased fathers DirecTV and returning all equipment, DirecTV took automatic payments from my deceased fathers checking account for 2 additional months. After calling to complain several times I was told a refund would be issued by way of a MasterCard debit card, but this would take months to be issued. No supervisor would speak with me even though I requested to speak with one. After finally receiving the debit card the balance mysteriously disappears even when it isn't being used. The phone number and website on the back of the card are of no help in trying to find where the balance went. No one in my family will ever use DirecTV again. read more

I like the programs and during normal weather, the signals are good. However, when there was bad weather, the signal can be pretty bad. The reason I give it 3 stars is the Directv App for iPhone. I used to have Xfinity, and the app was great. With DirecTV app, I have to hit 8 times of the screen before I can get my favorite channel. Some steps are totally unnecessary. It shows DirecTV has adopted AT&T's style, very self-oriented, not care about the customer experience. read more

Still not a fan of direct tv. I've had it for a little over 3 months, I'll say its just ok. I was having issues from the beginning with reception. I don't like that I can't stream the way I was able to with Dish, which I was able to get Netflix. What I did like was the service I received when the technician came out to see why I wasn't getting service. I must say Darryl went above and beyond his call. He basically redid what the original technician was supposed to do, from resetting the satellite on my roof, to the wiring in the attic. He even went out of his way to connect the surround sound speakers that weren't connected properly. I'm still not a fan of directtv. Don't believe the pricing which is why I signed up with them. Too expensive. read more

If I could enter -100 stars I would. 4 missed appointments. 4 missed days of work. Having to repeat my situation 900 times. Absolutely disgraceful. Canceling my home & all 5 of the bars I have them in. read more

After 4.5 hours of incompetence by the technician, I was left with a knitted pile of wires strewn across my floor. Has my service worked at all? Nope. read more

DIRECTV - Television Service Providers Near Me

Ridiculous service. Two no call/no shows And the last one they said after I text them and said forget it and I want the money back I put down because once again you a no show And they text me right back and said our technician was on the way. That was an hour and a half ago and it's starting to get dark and again a no show. I never had them before and I definitely will never get them! I understand things come up and some appointments take longer than others, but they have my phone number they could have called. read more

Costumer service and field service is terrible. ATT is ruining this once great company. Wasted my whole day waiting on a tech that was a no show. I got a sorry and a reschedule which is now an inconvenience. read more

Direct TV Account # 075413242 To everyone using or thinking to get service with AT & T DIRECT TV. Please think twice I signed up for a two year contract term, but for our job loss during COVID 19 crisis we wanted to reduce our overhead expenses. We called DIRECT TV to cancel on November 18, 2020 and explained them the situation we were going through and that we wanted to cancel out the contract and we agreed to pay for the early cancellation fee and any prorated amount that we would owed to them. They told us that on the next billing cycle we were going to receive our final bill. We mailed all devices to DIRECT TV. So we waited supposedly for our last bill but we received a regular bill for December 2020 as if never cancelled the account. We called back to cancel again and explained everything above over and over again. We have been calling twice to three times every month to cancel the account until now. We're are already on May 03, 2021 I called today and they finally canceled the account but charged us $180 early cancellation fee which we agree to pay for but they're charging us $261.92 that we do not owe to them. They're actually stealing from us during dis pandemic situation! So guys make sure you find someone else, we do not recommend AT & T DIRECT TV to anyone. Run away from these people!!! read more

DIRECTV - Last bill we received! - Television Service Providers Near Me

They are like DIRTY POLITICIANS- GREEDY & Have NO SOUL. They became Goliath when they merged with ATT. Above the law. **Run. The price they give over the phone is NOT the real price. Over a 12 month period: The price changes constantly. U have to study your bill every single month. It changes $BIG$ too. **If it sprinkles outside, you have NO TV OR INTERNET. You MUST CALL to get it back. Hold time is crazy too. This is constantly. ** **If you have a 2nd or 3rd TV, Even when it 's NOT raining they constantly disconnect. You call more times to get tv in your bedroom to connect, then pay for service to get it fixed, then it still disconnects constantly for no reason. They say "it should be working." Yes, it should be! No, you don't get a credit because it isn't working. you still pay for it. U finally give up and don't use other tv's. **The services changed every 3 months to a different package, & they say you signed something agreeing to their decided changes mid contract (otherwise a contract means nothing.) **SO DOES THE BILL. I never agreed to changes. They dont care. **Mine bill increased from $80 to $160 in 1 single year. **Without permission, they sign you up for services **After your contract, they use the credit card you initially turned on service with to charge MORE bogus charges. **There is zero accountability (when u go higher, u end up with a schmuck at ATT, who quotes some law saying they can change services and amounts anytime because all they are required to do is email you.) **The reference numbers mean nothing & won't help @ all. don't bother writing them down. **They automatically sign u up for NFL at some surprise point in the service. It's over $100 & act surprised when you call to report it. (It's all over the internet that they do this all the time) You also have to call a 3rd party with NFL and wait on hold with them too to "officially" receive a refund for services you never agreed to. **they said it is in the contract.** The contract was verbal, it was not in the contract. U will never get that verbal contract. Never. **They promise 1 package, but that isn't what you receive. But they sign u up for others. **U will speak with India, the Philippines and everywhere BUT America, and they have no idea what you are saying, and don't care. (except when signing up *and scheduling hookup) **If it sprinkles outside, you have no tv or internet **Internet was supposed to be 10$. It was $60.-- in additon to the $80 to $160 increase in 1 year, and giving up majority of the package bcuz they switched packages. **They have hidden fees. They tack on bogus fees. Taxes in another state, for example. When you catch it, it takes 2. hours on hold to get it off. You never get that time back either. **The "recorded call" you need to resolve their monthly errors- U will never get a copy of. I Formally requested a copy from "escalation supervisors" over a dozen times. They gave me reference numbers, asked for a certain amount of time, but when it passes and you call back- it's gone. NEVER happened that you requested it. TWELVE TIMES. 2.5 hours x 12 calls. They apologize all over the place for the previous person, then do it themselves. Think someone above the supervisors make it go away. **The 1 single person I spoke with who did speak English- 1 of the escalation supervisors told me that he talks to people every single day requesting copies of the oral agreement, because it changes. I know for a fact he put in my formal request for a copy of that recording. He even read it to me. I called back, suspecting they would delete it, and sure enough they had. Reference # meant nothing, again. DIRTY POLITICIANS, ABOVE the LAW. **After over 100 hours of phone calls logged in 1 short year, and countless conversations to get credits back on money I wasn't supposed to be charged and still never getting the credit of the DOUBLE BILL- then....... *****They used the credit card I used for instillation. I forbid them to use it for anything but installation, paying monthly. But illegally they used it. They said it's in their ever changing contract they say they email you. Because "surprise!" They signed you up for an additional year! But you can't get a copy of that oral contract, so guess who benefits. Not you. **Didn't I tell ya, just like a dirty politician. Above the law. No soul. ....Note their pic says "#1 in customer satisfaction" ha, they are liars to the core. ** Don't do it. It sounds cheaper, but its much more costly in the short run. U will be paying for a headache. Just run. read more

Looking for an alternative to Directv. Att is getting worse at customer service. Too bad they don't care about customer service anymore.

IF I COULD GIVE 0 STARS I would!!! This is the absolute WORST service provider I've ever dealt with! The incompetence were surreal! They promised one thing and it never happened! They scheduled services for one day and changed it for their convience and does not let you know unless you call! I repeat please stay AWAY from anything dealing with these people!!!!! ONE MORE TIME STAY AWAYY FROM ANYTHING DEALING WITH THESE PEOPLES!!!! You've been warned.... xfinity or dish or anywhere else is a way better option! read more

Don't get this service. I live in 77584 area code. I placed a call to have my dish moved. After waiting all morning the technicians never showed up. The help desk apologized and moved the call to the next day. Again I waited all day and this was a no show again. Don't get this service. Direct TV doesn't have enough people to service their accounts. read more

Called to disconnect my service customer service rep very rude! She hung up on me. I will not be continuing service!!

Horrible service, a technician guy came first day and left during the installation. i called him end of day to asking how the installation is going on, but No answering my call and call back. Next day, i called customer service to continue installation. they made another appointment to install and never show up on time. i had repeated making appointment 4 times more. the technician had never showed up. i had called customer service several times with this issue, but they did not do anything for me. so just canceled service. i will never use directtv. just garbage tv provider read more

Direct TV is a bunch of crooks and liars!!!!!! We cancelled our service with them 2 weeks ago. While on the phone cancelling our service, we asked multiple times if we were going to have to pay anything else and we were told no because we had already paid our bill that was good through 7/20/20. We were then told we would receive an email on 7/21/20 telling us how to return our equipment. Today is 7/24/20 and we still had not received our email so I called customer service asking what to do. While I am on the phone with them, I get an email saying I owe them another bill from 7/13/20- 7/23/20 for $140!!!!!! I asked them why I was receiving this when I had already paid this months bill and they said I had not paid since back in June when I have proof showing payment was received. Cancellation of our service was processed 7/20/20 but the billing period on this magical bill I just got goes 3 days after they cancelled my service. this company is a joke! we spoke to about 10 different people and they all told me something different. if you need a cable company-- go to XFINITY! Direct TV IS A HORRIBLE COMPANY AND WILL ROB YOU!!!!!!!!!!!!!! read more

Absolutely the worst Cable service ever! Programs interrupted constantly every time a cloud was in the sky. The WORST Cable ever!!! read more

Directv in Kingwood, unbelievably poor service. We have been having problems with the signal freezing. I called and they could not solve the problem son a service repairman was despatched for the 9th between 4pm and 8pm. I changed my weekend plans and stayed home to meet the repairman. 15 minutes before the start of the appointment window I get a text from them saying that there was no one at the house when they came so the appointment was being rescheduled. I immediately called Directv, still before 4pm. They basically told me they can't help me and the appointment was put on hold by the repairman. Piss poor performance! Their repairman lied and they supported it. The only reason they are getting a 1 star is because there is nothing lower. read more

At&t messes up everything the own! Direct TV channels not working and will not answer phone! I want my channels back now! just fix it please! read more

We've used DirectTV for over four years now. Their service only works when it's not raining. It doesn't have to be a hurricane or a torrential downpour. A moderate rain shower will shut you down. Sometimes even a light rain (or a heavy dew) is enough to interrupt service. If you call to complain, they will go through the paces with you (as if they believed their signal can penetrate the rain) but I know otherwise. It's not just my opinion. I've had their technicians admit as much to me. THE DirectTV SERVICE IS UNRELIABLE IN ORDINARY WET WEATHER. If you live someplace like Phoenix, you might be satisfied with DirectTV. But if you live in southeast Texas, you will likely be very disappointed. read more

Because my contract with Att & DTV is expiring, I called the loyalty department today re renewal options & my concerns over a channel that they recently cancelled. I spoke to Shawna who said if I wanted to retain the lost channel, it would be $40 more monthly. She also said that she could offer to continue my current promo for 12 months & give me a $50 credit for August. I asked her if she could talk to a supervisor re the lost channel. She said she couldn't but she could transfer me to one. She didn't disclose that her accepted offer would end with a transfer. Adam, the supervisor came on & confirmed Shawna's 12 month promo offer & the extra $40 if I wanted to get the lost channel back. When I told Adam that I just wanted to proceed w/ Shawna's offer (& his confirmation of same), he told me it was no longer available. This is not my first experience with DirectTV/Att bait & switch business practice, I should have remembered. Last year, same time, I called re renewal options. I was offered a promotion which I accepted, was put on hold, the rep came back on line & told me she couldn't honor her offer. As a of Atta 5 year customer with DTV/ATT internet & Wireless, I will be shopping competitors for all 3 services. I'm done w/ Att & Direct Tv. read more

I have had directv for over 10 years. I have an accounts in Pennsylvania and Arizona and I have been trying to connected in Houston TX. I had two installs set up 4/24 4/26 and no one showed up for either nor did I get a call, email or text telling me they were not coming. Also no one called to reschedule. I have tried three time today 4/29 to get the appointment rescheduled and no one seems to be able to do this easy task and my online account wont allow me to do it. I have talked to 4 different people today switching me from one person to the next but again no one can help me; it is not their department. even though I was assured by the person before they are sending me to the correct person... so aggravating!!!!!!! read more

I've been with direct tv since 2008. Since they merged with AT&T the bill has increased & the customer service isn't what it used to be. I'm really disappointed that I had to request to cancel my membership with them. No special offers for VIP loyal customers nor did they care that I was leaving them. The representative kept placing me on hold and talking to me as if I was a total joke. I remained patient on the phone with her to make sure the cancellation process was finalized. We are just a number to them. No such thing as a valued customer for direct tv! read more

Been charging me for the NFL ticket since 2020. It was never authorized and they would not refund the money. Said it was an email sent to me to decline. read more

My husband and I have been faithful Direct TV customers for over 8 years. Since the merger with AT&T, the customer service, or lack thereof, has consistently declined from our original experiences with them. We even tried to sign up and "bundle" our wifi, and what a disaster that was. We actually pay MORE to avoid the headache by going with two different providers for TV and wifi services. We realized (our mistake by not reviewing the bills closer after we moved) that we had been billed for 7 receivers since April. We only have 4 total. When I called two days ago, I was told a credit would be issued to our account by the escalation team and I would receive a phone call. No phone call and two days later, I spend almost 2 hours, and 5 customer service people on the phone today trying to get this resolved. They want us to return the deactivated equipment or risk being charged. Let me ask you this, how can I return equipment that was removed from my home 7 months ago by THEIR TECHNICIAN when doing the install in our new home?? Oh, by the way, IF they can prove we no longer have the equipment, we will not get billed. When I asked to speak to a supervisors supervisor, I was given tons of attitude and FINALLY transferred. When I asked that supervisor who was above her, she reluctantly told me a regional manager was and would contact me in 10 to 15 business days. I asked for a name of the RM, and was told she couldn't give out personal information. WOW. I explained that I was not asking for a last name and cell number, I was only asking for a first name so I would be aware when (IF) this personal actually followed up. I've been trying to figure out how to contact or reach their corporate office to file an official complaint and that just adds to the nightmare as you CANNOT FIND ONE ON GOOGLE. You can of course go to the home page of either AT&T or DTV, click on "contact us" and it keeps redirecting you to a FAQ / Q&A page. At this point, we have lost all faith, will not refer anyone else, and will tell anyone that will listen to AVOID DTV / AT&T AT ALL COSTS! read more

This is a long post so I put the recommendation at the top: DO NOT SIGN UP FOR THIS CLUSTERF@!# OF A SERVICE Here is why: I recently cut over to Directv from Xfinity. That was a mistake. Xfinity had let my "intro" rate expire and raised my monthly bill. I was also lured by the NFL Sunday ticket. Getting enrolled on the Directv website went well and the guy on the phone at the end of the process was nice. I even asked him about a bundle deal with AT&T for internet now that the two companies are one company. He couldn't do it in his system because the deal is so new but he had a "special" number for me to call. I called the number and it was just plain old AT&T and they knew nothing about a "bundle". That's one theme of this review. The two companies are nowhere near coordinated. Fast Forward a month and here I am writing a review after having been through hell with both companies. I did switch my internet to AT&T. It worked for a day. When your internet goes down, it completely disables any advanced functions on the Directv system. Understandable but annoying. I had to spend another afternoon at home and wait for AT&T who could find nothing wrong in my home. The next day I got a call from them saying that a technician had fixed the "problem on the line" somewhere in the neighborhood and I was back in the saddle. 50 Mbps down baby. A couple days later, I tried to watch a movie on demand. I got an error that my internet was preventing me from watching the on demand. I ran the equipment diagnostic on the Directv main console and it found no errors. I checked my internet with an AT&T Tool and with DSLReports.com Still blazing fast. No issue I could find. I had no problem streaming with netflix, etc. I ignored it and went outside to enjoy a sunny day. I watch too much TV anyway. A couple days later I tried to watch a show I had recorded on my DVR (not even on demand) and I got an error stating that internet performance was causing poor playback quality, etc.etc. and the picture kept freezing up. I called Directv support. They ran the exact same diagnostic that I ran. (You can access it through "settings") and then told me that I had to call my internet provider. I said, "AT&T is my provider, so isn't that you guys?" The lady told me "No. I can't help you. You have to call your internet service provider. She wouldn't even acknowledge that they are one company now. It was weird." I asked the lady on the phone if there were any way that I could talk to a supervisor or if there were any more advanced tests or diagnostics that could be run. Her response was pretty uninspiring, "No sir. I can't help you any more. You have to call your ISP." But isn't that you........ I knew what the ISP was going to say, "There is no problem with the internet", but I had to call them anyway. I called in and explained the situation to the AT&T support people. They ran a few tests and then told me that my internet was fine. I said, "Please don't send me back to the Directv people. They already said they won't help me and passed me off to you. Aren't you all one company now? Can one person help me to work with both companies to find a solution?" The girl shrugged "i imagine, this was of course over the phone" and said, "I don't know what to tell you. It's not your internet service that is the issue. You'll have to talk to Directv." I begged, "Can you please stay on the line while you transfer me?" I hoped I could get some collaboration going. "Sure I can transfer you." she replied. Then I heard a series of strange clicks on the line followed by a recorded voice telling me that the Directv support center was closed. The recording hung up on me. I am stuck with terrible service and apparently no way at all to do anything about it. In conclusion: -I have spent 4 separate days at home waiting on AT&T and or Directv technicians. -I have spent several hours on the phone with support technicians. -I live in a relatively new neighborhood and relatively new house. I had Uverse TV for a year with no issue. I had Xfinity for 2 years with no issue. -This is most likely a minor technical issue that will NEVER get solved due to the inability of the companies to work together. -It is apparent that not one person with whom I spoke cared at all about the issue. It was like going back to 1985 in a time machine and talking to the cable company from that era. Unless you are willing to risk this kind of experience I recommend that you DO NOT SIGN UP FOR THIS CLUSTERF@!# OF A SERVICE I can't comment on what it was like before the merger, but now you will get lost in the AT&T / Directv finger pointing and general lack of giving a crap if you need support. I could go on and on but I don't want to be long winded. (sarcasm intended) :-) read more

Avoid Direct TV, Uverse and ATT internet. Stupid is the new smart. Their level of incompetence is a world record. Run. Do not believe or trust them. I wanted to change to DirectTV from Uverse because of their advertisements. I checked with the person on the phone before ordering to ensure we could in fact have DirectTV. I was told it would not be a problem. I told them the direction our new place fits and I was assured it was fine. One tech called from the elevator to say he was on his way. He barely spoke English. He had the wrong address and said he could not locate MAIN STREET which is DOWNTOWN. Hello? About 40 minutes later a tech did arrive and he spoke perfect English. He told us there was no way for us to get it. I purposefully set-up the appointment the day before our furniture was moved so that I had cable/internet the weekend I moved. We called to change to Uverse. It was a circus and they tried to get us to go with DirectTV. We finally placed our order and DirectTV was ordered. Appalled, we decided to go with the competitor. I canceled the order. It was a terrible experience. The last time I had cable installed everything went fine. Never in my life have I experienced such rotten service with cable. Halley puppy went to find an ATT/Direct TV truck so she can pee on it. read more

We set up an appointment last week to upgrade our service and install new 4K box. Our window was 8-12 so I took time off to wait. At noon i receive a call from technician casually stating they didn't have the box available and they'd come back next week. No regards for people's time or apology offered. For some reason I agreed to reschedule for today. Same time frame today and at 11:15 I get a phone call from tech saying "he had to go look for a 4K box as he didn't have any in his truck". Later he called back saying I don't have a box and maybe later this week. How appalling these mescreants for 1. setting up an appointment without having the product they promised 2. Giving absolute ZERO regards for people's time 3. Offered ZERO apologies or solutions. Not only that the tech seemed bothered when I expressed my frustrations to him saying it wasn't his problem as he was "Just the tech". Soooo DONE with DirecTv. Never again - switching to ANYONE other than this outfit. Horrific!! Stay away and beware!! read more