Extremely Disappointed - Poor Service and Rude Staff…read more My mom purchased her hearing aids from this facility about a year ago when it was still Estes, and recently when one needed repair, we brought it in hoping for prompt and professional service. After several attempts to get through and finally securing an appointment, they sent the hearing aid out for repair. We were told it would be expedited due to the delays we had already experienced. Two weeks passed with no update. Despite their promises to call with information, we heard nothing back. I had to keep following up myself. I stopped by to get a hopefully get a response and to express my frustration, and spoke with Ashtyn and Kendra at the front desk. Instead of acknowledging the issue or offering an apology, they admitted they didn't return my calls, but became extremely defensive when I said the way the situation was handled seemed incompetent. Rather than addressing the poor service, they focused on how busy they were and implied that I should be more understanding of their inability to answer the phone. The lack of empathy or accountability was stunning. Ashtyn ended the conversation by telling me, "Good luck finding a hearing aid place for your mom," which was incredibly rude and unprofessional. This entire experience has been frustrating and disappointing. I rarely leave negative reviews, but the disregard for their customers, especially seniors relying on essential devices, is unacceptable. I would absolutely not recommend this business.

You know when you have those days where you meet some of the sweetest, most helpful people? We…read moredefinitely had one today. After Estes Audiology was sold, I've been trying to decide if I wanted to use the new company Audio Nova. After seeing mixed reviews, I checked them out today. Toni Bailey made my decision for me. She is so helpful, friendly and knowledgable. (I still don't think she looks old enough to be a grandmother).

Very good experience from paperwork to exam. No surprises and my custom hearing protection is…read moreawesome. Mike G.

From the owner: Our hearing center offers individualized attention and solutions for patients with hearing loss…read more From pediatrics to adults we strive to give each person the ability to achieve and maintain the highest quality of life. We are an evidenced based practice so we provide services based on evaluation, diagnostics and rehabilitation. We work with compassion, integrity and a commitment to satisfaction by offering the best quality hearing aids that fit each patients unique requirements and lifestyle. Call us today to find the correct hearing solution for you.

Dr. Burrington is an excellent doctor of Audiology. She did an excellent job in testing my hearing…read moreand performing ear mold impressions for my custom ear protection. She was patient, thorough, and seemingly very genuine. She took the time to make sure I understood my hearing test and did not push me into the most expensive brands. She has a personal touch that is uncommon in many health practices these days. The facility was clean and the desk lady was very nice.

Dr. Doshi is awesome. We were referred here for our oldest son experiencing dizziness (which turned…read moreout to be from dehydration) last year so when we needed to take our middle son to an ENT for failing the hearing test at his pediatrician's office, there was no question as to who we were bringing him to for care. We saw her in New Braunfels and then had to follow up in Seguin for a hearing test. He passed the test with flying colors as we knew he would. I recommend Dr. Hennessy and her team as well as Dr. Doshi for her awesome bedside manner.

From the owner: Located in Seguin, and New Braunfels, TX, Guadalupe ENT, PA was founded in 2005 by Dr. Jennifer G…read more Hennessee, who is Board Certified in Otolaryngology Head and Neck Surgery. At Guadalupe ENT, we specialize in the comprehensive medical and surgical treatment of Ear, Nose, and Throat disorders in pediatrics, and adults. The care provided by each practitioner at Guadalupe ENT is centered around the basis of family, with each patient being treated as an important member who deserves the utmost compassion, and quality of care. Dr. Hennessee, Dr. Doshi, Lisa Wright, PA, Sarah Wallace, AuD, and our talented office staff work individually with each patient to determine the most effective treatment that will help them feel their best and then deliver those treatments through the most advanced, minimally invasive procedures currently available. We invite you to learn more about our practice and how we can help you. Please feel free to explore our website, and schedule an appointment or consultation by telephone or through our website. We look forward to providing you and your family the best care possible.

I have been a patient for many years and I must say that all my experiences have been extremely…read morepositive. Dr. Lano has done several procedures on me to improve my quality of life, all of which went extremely well with minimal discomfort. I must also compliment the Allergy Clinic side of the business, as I go there twice a week for allergy shot treatments. Their staff is super helpful and friendly. That being said, I highly recommend this business!

Tried to go to my scheduled appointment and was sent away and accused of trying to commit insurance…read morefraud!!! For reference I am young and only recently acquired insurance through a work promotion, however I'm still on my previous group plan via my parents. I was not aware that this could cause trouble with this scheduled appointment and no one explained this to me as I was making the appointment. An honest mistake on both my part and the office. However rather than explaining this to me calmly one of the front desk ladies was very rude and even accused me of trying to commit insurance fraud..... The other lady was very nice though. this is very sad as the doctors were recommended to me by family members who are patients there. I even offered to pay out of pocket since I had already driven over there for my appointment but sadly they don't accept out of pocket.

Absolutely the best service! I am in Austin from out of town and Estes Audiology group was able to…read morehelp me get an issue taken care of same day. Amazing people and service! Many thanks!

Huge shout out to Annabelle. There was a problem with my hearing aids and while she couldn't fix…read morethem over the phone, I was able to drive to their office and I was taken care of and on my way in less than 5 minutes! Rock on, Annabelle!!

Staff has been consistently helpful and understanding, especially Ms. Simmons And Mrs Rangel…read more Vance Rodgers

I recommend Longhorn Hearing to all my friends and family and have gotten my son, brother and…read morenephew to use them. Sandy & Staff - Keep up the great job! Terry Wright

my experience with Lorin Gregory of hearing Solutions has been the best thing I ever did to restore…read moremy hearing. Once I realized that I was losing my hearing, I had contacted various ENT specialists and was given every test known to mankind. I was told a certain brand and type were the ones I needed. However, this did not solve my hearing problems at all. It seems that there was always some type problem with the hearing aids, loose wires, just not working, therefore, having to go back to the manufacturer. And the big problem was that I was just not hearing all that well. I have to say I constantly complained even though normally I am not that type person at all. But when you pay these exorbitant prices, and still cannot hear properly, then I expect to be helped. However, nothing really changed. Unfortunately, I just became totally frustrated and had no idea what to do. So I just struggled along, still unable to hear very well, and found myself constantly repeating to others and asking them to repeat themselves. It was not only frustrating to me, but my loved ones as well. Forget going to a restaurant or grocery store. Music sounded distorted as well. Well, finally, I had enough. I began to search for someone that maybe could be more helpful so I started a study into this. I came across the name of Lorin Gregory audiologist and read about his hearing impairment and that he too wore hearing aids. So after reading more about his practice, I decided to contact him and book an appointment with him. It turned out to be the best decision I had ever made regarding my hearing. So Lorin opened a whole different world for me as I went thru hearing tests, and tested out different hearing aids. I became educated about hearing loss and was supplied with hearing aids that actually worked for me. It was like a miracle because I could actually hear again. So I was able to wear these and find out about different environments and educated about apps that would work in different areas such as outside, restaurants, music, etc. And best of all, Lorin continues to work with you after the sale, and no matter what you need, he is always available to help you. He explains everything in detail and lets you ask questions as well. He is so thorough, I was very impressed by his patience and knowledge about hearing in general. He will give you his complete attention and you are no rushed at all. You stay until you are satisified with your hearing aids. So if you are one of the those frustrated people like I was, given Lorin Gregory a call. My life has certainly been changed for the better. Thank you Lorin for giving me my life back. Vicki Mitchell

By far the best hearing provider in New Braunfels. Lorin Gregory goes out of his way when it comes…read moreto his customers. My mother is 91 & when she has a problem with her hearing aides Lorin always insists on making a house call to fix her up. It's not because of bad hearing aides, its mostly user error. The best customer service.

Dr. Jill Davis at Victory Hearing and Balance has been my audiologist for more than 10 years. She…read moreis truly outstanding. She is highly professional, extremely knowledgeable, and an expert in her field. Besides her pleasant personality and demeanor, what stands out most is her determination to find the absolute best hearing aids for my specific needs and lifestyle. She doesn't rush through the process; instead, she takes the time to thoroughly explain my hearing test results, discuss different options, and patiently answer all my questions. She is committed to getting the fit and settings just right, making adjustments as needed until everything is perfect. Thanks to her expertise and persistence, I now hear so much better in everyday situations--conversations are clearer, I can hear my ESL students much more clearly, and I'm no longer frustrated in noisy situations or group settings because I can now hear the conversations. Follow-up appointments are through and reassuring. I highly recommend Dr. Jill Davis to anyone dealing with hearing issues. She's not just an audiologist--she's caring, dedicated, and genuinely invested in her patients' success. Five stars aren't enough!

I have had several hearing tests by different audiologists in Austin and they completely missed the…read moreorigin of my problem. I came here based on recommendations from Nextdoor and WOW! Dr Davis figured out what was going on and was able to offer me several solutions for me to choose from. I am so impressed by how thoughtful and thorough she was. I can't recommend d her enough.