Extremely Disappointed - Poor Service and Rude Staff…read more My mom purchased her hearing aids from this facility about a year ago when it was still Estes, and recently when one needed repair, we brought it in hoping for prompt and professional service. After several attempts to get through and finally securing an appointment, they sent the hearing aid out for repair. We were told it would be expedited due to the delays we had already experienced. Two weeks passed with no update. Despite their promises to call with information, we heard nothing back. I had to keep following up myself. I stopped by to get a hopefully get a response and to express my frustration, and spoke with Ashtyn and Kendra at the front desk. Instead of acknowledging the issue or offering an apology, they admitted they didn't return my calls, but became extremely defensive when I said the way the situation was handled seemed incompetent. Rather than addressing the poor service, they focused on how busy they were and implied that I should be more understanding of their inability to answer the phone. The lack of empathy or accountability was stunning. Ashtyn ended the conversation by telling me, "Good luck finding a hearing aid place for your mom," which was incredibly rude and unprofessional. This entire experience has been frustrating and disappointing. I rarely leave negative reviews, but the disregard for their customers, especially seniors relying on essential devices, is unacceptable. I would absolutely not recommend this business.

You know when you have those days where you meet some of the sweetest, most helpful people? We…read moredefinitely had one today. After Estes Audiology was sold, I've been trying to decide if I wanted to use the new company Audio Nova. After seeing mixed reviews, I checked them out today. Toni Bailey made my decision for me. She is so helpful, friendly and knowledgable. (I still don't think she looks old enough to be a grandmother).

my experience with Lorin Gregory of hearing Solutions has been the best thing I ever did to restore…read moremy hearing. Once I realized that I was losing my hearing, I had contacted various ENT specialists and was given every test known to mankind. I was told a certain brand and type were the ones I needed. However, this did not solve my hearing problems at all. It seems that there was always some type problem with the hearing aids, loose wires, just not working, therefore, having to go back to the manufacturer. And the big problem was that I was just not hearing all that well. I have to say I constantly complained even though normally I am not that type person at all. But when you pay these exorbitant prices, and still cannot hear properly, then I expect to be helped. However, nothing really changed. Unfortunately, I just became totally frustrated and had no idea what to do. So I just struggled along, still unable to hear very well, and found myself constantly repeating to others and asking them to repeat themselves. It was not only frustrating to me, but my loved ones as well. Forget going to a restaurant or grocery store. Music sounded distorted as well. Well, finally, I had enough. I began to search for someone that maybe could be more helpful so I started a study into this. I came across the name of Lorin Gregory audiologist and read about his hearing impairment and that he too wore hearing aids. So after reading more about his practice, I decided to contact him and book an appointment with him. It turned out to be the best decision I had ever made regarding my hearing. So Lorin opened a whole different world for me as I went thru hearing tests, and tested out different hearing aids. I became educated about hearing loss and was supplied with hearing aids that actually worked for me. It was like a miracle because I could actually hear again. So I was able to wear these and find out about different environments and educated about apps that would work in different areas such as outside, restaurants, music, etc. And best of all, Lorin continues to work with you after the sale, and no matter what you need, he is always available to help you. He explains everything in detail and lets you ask questions as well. He is so thorough, I was very impressed by his patience and knowledge about hearing in general. He will give you his complete attention and you are no rushed at all. You stay until you are satisified with your hearing aids. So if you are one of the those frustrated people like I was, given Lorin Gregory a call. My life has certainly been changed for the better. Thank you Lorin for giving me my life back. Vicki Mitchell

By far the best hearing provider in New Braunfels. Lorin Gregory goes out of his way when it comes…read moreto his customers. My mother is 91 & when she has a problem with her hearing aides Lorin always insists on making a house call to fix her up. It's not because of bad hearing aides, its mostly user error. The best customer service.

I came to the ent center of nb because of recurring ear infections. After a consultation, a nasal…read moreendoscopy and a follow up all Dr Franklin could tell me is he was looking for causes of inflammation, of course, he could not tell me the cause. I've been treated by my PC for three middle-ear infections since then (a 6 month period). When I've gone to ent center of nb, I've had to sign into a tablet device like I'm at a job. The staff there needs to go to hospitality school because they treat people as if we were cattle. I'll be going to a different ENT from now on.

The doctor behaved rudely. He came off as arrogant and condescending. I'm looking elsewhere.read more

Friendly, helpful people. I always get the feeling that they sincerely care about my hearing…read moreproblems and are ready and eager to do whatever it takes to help me hear better.

Both doctor and front desk guys are wonderful, professional and caring. My hearing aids work great…read moreand doc does great job with follow up.

Very good experience from paperwork to exam. No surprises and my custom hearing protection is…read moreawesome. Mike G.

From the owner: Our hearing center offers individualized attention and solutions for patients with hearing loss…read more From pediatrics to adults we strive to give each person the ability to achieve and maintain the highest quality of life. We are an evidenced based practice so we provide services based on evaluation, diagnostics and rehabilitation. We work with compassion, integrity and a commitment to satisfaction by offering the best quality hearing aids that fit each patients unique requirements and lifestyle. Call us today to find the correct hearing solution for you.

Dr. Burrington is an excellent doctor of Audiology. She did an excellent job in testing my hearing…read moreand performing ear mold impressions for my custom ear protection. She was patient, thorough, and seemingly very genuine. She took the time to make sure I understood my hearing test and did not push me into the most expensive brands. She has a personal touch that is uncommon in many health practices these days. The facility was clean and the desk lady was very nice.

I had previously taken my daughter to a different audiology to obtain an assessment for APD, only…read moreto realize they only game me an audiogram, explaining that my concerns were probably nothing serious. I then contacted Audiology Associates to schedule the same assessment I had asked for before, and they booked it without an issue. Dr. Bledsoe did the assessment and she was so professional, comprehensive in her history taking and testing, and very friendly to speak with. She took her time explaining the results so that I understand all the implications for her findings. Furthermore, I've reached out more than once to ask follow up questions and she is always willing to make time for me. I couldn't recommend them enough.

appt was great but can't seem to get anyone to order my hearing aides. my benifits expire this…read moremonth. 4 phone calls and a drive by. very bad service. go somewhere else

Absolutely the best service! I am in Austin from out of town and Estes Audiology group was able to…read morehelp me get an issue taken care of same day. Amazing people and service! Many thanks!

Huge shout out to Annabelle. There was a problem with my hearing aids and while she couldn't fix…read morethem over the phone, I was able to drive to their office and I was taken care of and on my way in less than 5 minutes! Rock on, Annabelle!!

I had my very first injection appointment here back in 2021 and thank goodness I did. The entire…read moreexperience was wonderful! From easing my nerves to being patient with my fear of needles-allll the way to the work that was performed: perfection. I've tried a few different places around New Braunfels since then due to their advertisements of "toxin Tuesdays" which was a total scam. Their work is not good, and I always end up coming back here to have everything done the right way. I have even tried having filler done by a dermatologist out of Austin who has no business injecting any paying customer. (Lesson learned) Injections are truly an art: one of which Laura has mastered! Save yourself the money, time, and frustration when it comes to Botox or filler and go see Laura. She is amazing and has the eye and knowledge needed to make women look and feel their best! I'm so thankful for every experience I've had at this establishment from the moment I walk in the door to the moment I leave. It's clean, the staff is so friendly, and the products are top of the line.

They did my spider veins and it was the worst experience ever! I had dark pigmentation on every…read moreinjection site then they said they would need to laser those dark spots. The lady burned me so bad with the laser treatment I had blisters all over my legs. It was painful and I had to wrap my legs weeks with cream that was prescribed. It was painful to sleep and took many months to heal. It's been a year now and I went for a follow up to get the response of well there is nothing else we can do. I have dark pigmentation and indentation of white spots where the laser treatment burned my legs. I'm so upset and disappointed!!! Do Not get your spider veins treated at this clinic!!!