At this point, if I could list negative stars, I would. Let me start with a (overseas included), we've never had a worse experience than our recent move from Tucson AZ to Clarksville MD. The salesman was extremely knowledgeable and professional, Scott Krentz, and was great to work with. That's where the "good" experience stopped. Our move was scheduled for June 15th, so this has been going on for a month. I was initially told the packers would take 2 days. They came and assured me it would be done in one day. It wasn't. They carelessly forgot a couple of cabinets, didn't pack cups, and didn't pack as well as they should have the things they did. Of course I have no way to prove who's responsible, but several pieces of my furniture is broken or missing paint--mind you--these items were moved from SC to Japan, to AZ without any issues. Now, let's begin the true issues with the driver that picked up our furniture. Scott estimated our furniture at 11k pounds total. Dustin, our driver, came to pick up the furniture and stated that Scott under-estimated, and that we had about 14k instead. 1/2 way through, he then began to say he couldn't fit everything and that another crew would have to come pick up the rest. He started asking what was "essential" and when I pointed things out, he told me it wouldn't fit. He ended up only taking just 1/2 OF OUR HOUSE. He couldn't fit my grandmothers china cabinet, TWO bed, 1 sectional, 35 boxes, garage items, 14 chairs, a bench in my bedroom, etc. That's a lot. I had sold the house, scheduled the pickup with plenty of time to get everything out, and he's telling me he can't pick up 1/2 of my house. His crew worked from 8-330, and another crew came to pick up the rest to go to the warehouse from 330-630. My husband had already gone to Maryland by this time, and when Dustin arrived in Maryland, he made the mistake of mentioning to my husband that what he brought was between 6800-7k pounds. So let me get this straight, he knew our stuff was estimated at 11k, and yet he could only pick up 7k? Sounds pretty shade to me. I think it sounds like he knew he couldn't fit that much weight, but accepted the job anyway. While he was unloading the furniture, he also couldn't get the truck up the driveway, so he needed a shuttle. He figured out that we were authorized a shuttle based on the type of move we selected, and that he would get $2k out of it. But instead--offered my husband money to use OUR truck. At the end of the day, he paid my husband $40, and would claim the shuttle HE DIDN'T USE for more than likely that $2k. Why exactly did I have to pay $13,000 for a move and use my own vehicle? Another week later, we received the remainder of our furniture. That weight ended up being ONLY 3,670 in total. My husband has on many occasions asked the customer service manager that we are now dealing with, Jose Garcia, what our total weight is. Jose keeps telling us he cannot get that for us. So the kicker is that my husbands company needs the total weight in order to refund us the move costs we just incurred. Jose keeps saying he can't get it. ALSO... per our contract, we were also told that if we came in under the 11k weight, it was possible to get a small refund. While I don't care about that at the moment(although it was a selling point), I'm more concerned with the fact that Dircks keeps withholding the total weight from us. This looks as if Dustin took the first part of our furniture from AZ to MD without ever weighing it. That's pretty shady and a bit illegal. I don't know of any trucker that's allowed to do that, but I'm sure no one wants us to know the final weight. Seems like the hardest question to get a simple answer from a moving company. So let's now go to our move coordinator, Ashley. She's fun. By fun I mean rude and talks down to people. Ashley, kept telling me and my husband that while there was a delay in receiving all of our furniture, oh, did I mention she made us pay UPFRONT EVERYTHING and told us that was the ONLY way? Yes, so $13,602 was due up front...and they didn't deliver on their 1/2 of the contract, anyway, she kept pushing that we RECEIVED all of our ESSENTIALS. My husband at one point then told Ashley to stop telling him we received essentials. We have kids visiting and were missing 2 beds, didn't have dishes, and had 1/2 a breakfast table (legs only, no chairs or top)..but oh yes, we had ALL of our essentials according to Ashley. We are still discovering several broken items. Lamps, paint missing from my bed, a mirror, a 9 foot tree we had, I'm afraid to open another box to see what else is broken or damaged. In moving from Texas to South Carolina, then to Japan and Arizona, I literally expected these types of things and had no claims from any of those moves and no broken items. I have absolutely never wanted to tell everyone I know until now to please not use this company. The packers, the loaders--all Tucson crew-- were about as shady and terrible as they get. read more