I just got off the phone after speaking with the manager of this business. I had called him a couple of hours after receiving a call at my residence (shown to be his business on my call display) from someone asking if I was Budget Brake and Muffler. I said no, I was not - and the person at that end responded by abruptly hanging up the phone in my ear. I waited to try to avoid dealing with that same person again, then phoned and asked to speak with the manager. The man asked what I wanted and I asked then if he was the manager (but his voice did sound familiar!). He said he was then, and I asked if it had been him that had been trying to reach Budget a couple of hours prior and got a wrong number. He said, "Yeah, probably". I said that perhaps when he reaches a wrong number he could be polite enough to apologize. We then ended several idiotic sentences during which he attempted to defend his rudeness, or even claim that it wasn't rude - after all he was in a hurry just trying to help somebody there. I suggested that it really wouldn't have taken that long to say, "Sorry, wrong number", but he still didn't think he had done anything wrong! I asked him if he thought that behavior would make me likely to do business with him in the future, and he replied that that was up to me, he didn't know. After absolute ignorant behavior and supporting his position, he ended up by saying, "Thank you dear". Condescending to the nth degree. I FEEL CERTAIN THAT EVERYBODY IN CHILLIWACK CAN GO SOMEWHERE ELSE TO HAVE THE LUBE NEEDES OF THEIR CAR SERVICED AND BE TREATED ACCEPTABLY BY SOMEONE WHO CAN USE THEIR MANNERS ALL OF THE TIME (presuming they have some to start with!). read more