My experience with Cannon Motors in Oxford, Mississippi, has been extremely disappointing…read more
I brought my 2022 Chevrolet Traverse in for transmission repairs. Before the repair, my vehicle was not making any unusual exhaust noise. After the transmission work was completed, it developed a loud exhaust noise that had never been present before.
I was later informed that the exhaust manifold/rear catalytic converter was damaged and that the repair would cost $1,932.67. Cannon Motors claims the damage was caused by a pre-existing condition related to modifications made to accommodate me as a disabled driver. Unfortunately, that explanation does not make sense based on the history of my vehicle.
Over the years, this vehicle has undergone numerous oil changes, tire rotations, inspections, and maintenance visits. If this had truly been a pre-existing issue, it seems reasonable that it would have been discovered and documented long before now. Additionally, during the initial diagnosis of my transmission problem, I was never informed of any damage to the exhaust manifold or catalytic converter.
The timing is difficult to ignore. I delivered a vehicle that was not making this noise, and after extensive transmission work requiring access underneath the vehicle, I was told that a major exhaust component was damaged and that I would be responsible for nearly $2,000 in repairs.
To better understand the issue, I sought a second opinion from an independent repair shop. Oxford Tire Inc. diagnosed the same problem but estimated the repair at approximately $930--less than half of Cannon Motors' quoted price of $1,932.67. While different repair facilities may charge different rates, the large difference in cost raised additional concerns for me.
As a disabled driver who relies on this specially modified vehicle for transportation, I expected a thorough investigation of my concerns and clear evidence supporting their conclusion. Instead, I feel my concerns were dismissed, and responsibility was shifted to me without sufficient explanation.
While I cannot definitively prove when the damage occurred, I am extremely dissatisfied with how this situation has been handled. Between the unexplained appearance of the exhaust issue immediately following transmission repairs, the lack of prior documentation of any such problem, and the significantly lower estimate from another repair facility, I am left with more questions than answers.
Based on my experience, I encourage anyone considering major repair work to carefully document the condition of their vehicle before service and ask detailed questions about any issues discovered during the repair process.
I cannot recommend Cannon Motors based on my experience.
