I'm a 74 year old learning diver or beginner if you prefer. I should start with I'm PADI certified…read morefrom another dive shop closer to my home. I live about 130 miles east of Buffalo, so this is a little tricky to do as often as I would like to. The time Daryl and his crew spent with me was very enjoyable. Daryl took a lot of his time and almost the whole day making sure I was setup with exactly what I needed to make my dives more enjoyable and safer. I've done 3 river dives with Kathy as my dive buddy and am looking forward to as many more as possible. The whole experience from first meeting to the last dive has been very enjoyable and that goes for everyone I've met along the way, his family the staff along with all the divers that were there with us. I'm looking forward to many more dives with this crew. Once again thank you Daryl, Maryon, I hope I spelled that correctly and Kathy

Similar to most dive shops the owner (Darryl, thankfully to sell shop and retiring soon),…read moremistakenly works under the premise he is in the scuba diving business. He is NOT. He is in the customer service business which happens to be a dive shop. ZERO concept of customer service. ZERO follow through on any promises made. I have visited the shop three times since moving here in July 2025. Each time Darryl makes promises about setting up courses, scheduling this and that, "calling me within two weeks." NEVER happened. Not a single time. During one visit he told me he would call within two weeks, but "if I forget, call and remind me." WHAT? Me call to remind a business owner that he neglected to call as promised -- so I can give him my time and money? No. It does NOT work that way. Be true to your word. Have common respect and courtesy for CUSTOMERS who pay the bills -- or go ahead and retire and get out of the business. I form productive working relationships with business that actually do what they say they will do. The last thing I need is another flaky, unreliable dive shop (or dive partner)! l'll search for, and affiliate with, another dive operator and avoid wasting more of my time at Discover Diving.

Phoenix SCUBA of Buffalo's new shop on South Park Ave is awesome. Their larger retail space, a…read morededicated training area, and an expanded service department is next level from the old Ridge Road location, where they have been doing business for the last 22 years. They can now display a wide range of quality diving equipment and have factory-trained service technicians on staff for all the brands they carry. I also like the easy in-and-out service for air fills. Owners Carole and Tony Anderson have been prominent figures in the Western New York underwater community for decades. Tony Anderson has taught SCUBA in WNY for over 50 years and has participated in discovery teams for several wrecks in Lake Erie and Tobermory, Canada. He is an instructor trainer for Scuba Schools International and Divers Alert Network. Carole Anderson has been diving for 26 years and a Scuba Schools International instructor for 23 years. She is also a Divers Alert Network instructor and is currently in her 8th year as the dive safety officer for the Aquarium of Niagara. Her knowledge combined with a little tough love keeps all of her students alive.

I rarely write reviews, but I felt compelled to share my experience with Phoenix Scuba to hopefully…read morehelp others make an informed decision. We enrolled in a scuba course with the intention of learning in a safe, professional, and supportive environment. Unfortunately, what I encountered was the opposite. Communication was poor from the start -- schedules were unclear, and I often had to follow up multiple times just to get basic information. During training, I witnessed a level of disorganization and lack of professionalism that raised real concerns about safety and adherence to industry standards. Instructors seemed overwhelmed or disinterested, and basic expectations for structure and clarity simply weren't met. I've submitted a formal complaint to SSI (Scuba Schools International), and they are currently investigating the matter under their Quality Management System. While SSI has limited authority over how individual training centers operate beyond official standards, I appreciated their willingness to take the concerns seriously. I believe scuba training is something that should be handled with the utmost professionalism and care -- and unfortunately, Phoenix Scuba did not deliver on that. There are many great dive shops out there -- I would recommend looking elsewhere.

Absolutely fabulous time riding Maid of the Mist into the heart of Niagara Falls…read more Check in was super easy and after a short elevator down to the water, we were given a poncho and thanks goodness for that. You will get wet. A small change of position from the boat seems to bring sheets of water onto the decks. Judging from everyone's faces, we were all enjoying ourselves. I highly recommend this.

Really great experience. I recommend this. We were able to hide from the spray a little bit on the…read morelower deck, which is nice sometimes if you're just there for the view. Just like every other attraction in the city, you're helped from start to finish by moody teenagers who couldn't care less about anything job-related. Staff attitude has a big effect on the overall experience here.

July 2026. We're back again!!!…read more7 rides this year. The whole staff is great! Friendliest people ever!

What a thrilling and fun adventure! I have taken a ride on these boats twice and both times were a…read morefantastic adventure. I have only done the open air boat, so this review pertains to that experience. It was like a natural thrill ride/roller coaster. ( Fast speeds and spins, but also some amazing views. One thing to note is make sure you keep your group close together so you can actually be seated together. If you live local, check for discounts online. At one point it was almost a $20 savings for having a local address! If you are looking for a unique, fun adventure, definitely check this out!

In the mist of the Falls, my brother turned to me and said "everyone's got to do this at least once…read morein their life" and I couldn't agree more! For CAD $48 (~$35 USD) you can sail to the heart of the Niagara Falls! Everyone is provided their signature red poncho to protect your belongings. You can enjoy the view from the indoor cabin or get the full watery experience outside by the side rails or top deck. I chose the bow rails and got absolutely soaked! The views of the falls from up close were truly stunning and unforgettable! This is a must do when visiting the Niagara Falls! Don't miss out!

A trip to Niagra Falls is special, but if you don't do this boat ride to the falls your trip is not…read morecomplete! The prices are very reasonable especially with the exchange rate. The falls are amazing but when you ride right up to the falls and you can see them from water level there's just no describing how awesome and powerful nature is! The lines actually moved really quick especially for the amount of tourist that were there. The boat ride is around 20 minutes. The view of the falls from the American side is really good as well when you're riding by. If you're on the American side you can do the Maid of the Mist boat ride, they both take you to the same spot. American boat rides were blue ponchos while the Canadian side wears red. Great for an individual, couple or the whole family! Was not disappointed at all.

Instructors are kind and caring, constantly checking in to make sure you are alright. I did a dive…read moreat my schools pool with my Jr. Firefighting team. Interesting and cool experience 10/10 would recommend!

Competent and professional; great location with tinge of Buffalo History. Boats are clean and…read morecomfortable; chartered one and signed for a lesson. Greeted by Captain Bill who looks right out of Central Casting as a formidable seafaring man. The crew on hand were also knowledgeable and full of energy for sailing. Lake Erie! Right at our finger tips, is a gift and a privilege to explore in a safe and friendly environment.

We spend time in Buffalo occasionally for our business, and this summer will be more than usual,…read more so I wanted to surprise my husband with a yearly membership. What an amazing experience! I can't wait to join this group more often. Thank you, Captian Zimmerman for making this an easy YES!

Tour date was 6/15. Steve was fantastic, great energy, had a lot of history to share on the falls,…read moreand did a great job keeping the group together. I really like how the folks who organized the tour make it a point to talk to all the folks in the group to try and get to know where everyone is from and a little about the family. It felt personable and not like you're another body on their tour but that they genuinely want to know where their "guests " are from; not just another customer. I would recommend their tour to anyone looking to do one. Maid of the mist was the coolest experience! What a view of all the falls. Would recommend a camera with a handle of some sort. Horseshoe falls was windy and wet! I was worried about dropping my phone. A lot of people start pushing to get to the railing of the ship. Not everyone on the boat is from your tour group. We got on the boat and stood by the side rail of the boat to get the view. My son and I were standing there by ourselves and people start filling in. As you get close to the falls people push you out of the way to try and squeeze in to get their photo. We were literally pushed out of the way. Hence the reason I was worried about dropping my phone. Cave of the winds also an experience but not what I was expecting. Maybe I didn't do my research but, I thought it was something different. The staircase down to the falls was pretty cool, you really get a glimpse of how powerful the falls are. You're right up there next to the American fall, it was very wet and windy. I got a little nervous, if you drop anything, it's gone. Hard to take pictures with hurricane force winds and the amount of water coming at you. Definitely suggest a camera with some sort of a handle or something. Saw a certificate in a gift shop that said I survived the hurricane winds of cave of the winds...had I have known it was going to be what it was I might have chosen not to do this part of the tour. But at the same time it was a pretty cool experience. I have no regrets doing it, just wasn't expecting to get blasted and soaked by the falls!

If I could give a zero, I would!…read more I had the same experience as another customer with this company! When I presented my tickets, I was told that my tickets would not be honored and I would need to purchase new ones! The worst part is that the tickets I purchased by this scam company were $25 more! I paid this trash company almost twice as much! I booked them through Viator and Viator needs to do a better job of vetting their contractors. I have contacted my credit card company, disputing the charge! Do not use this company, at least for Niagara Falls Maid of the Mist boat ride.....go through Maid of the Midst directly!!!! Total disappointment with this company!