Similar to most dive shops the owner (Darryl, thankfully to sell shop and retiring soon),…read moremistakenly works under the premise he is in the scuba diving business. He is NOT. He is in the customer service business which happens to be a dive shop. ZERO concept of customer service. ZERO follow through on any promises made. I have visited the shop three times since moving here in July 2025. Each time Darryl makes promises about setting up courses, scheduling this and that, "calling me within two weeks." NEVER happened. Not a single time. During one visit he told me he would call within two weeks, but "if I forget, call and remind me." WHAT? Me call to remind a business owner that he neglected to call as promised -- so I can give him my time and money? No. It does NOT work that way. Be true to your word. Have common respect and courtesy for CUSTOMERS who pay the bills -- or go ahead and retire and get out of the business. I form productive working relationships with business that actually do what they say they will do. The last thing I need is another flaky, unreliable dive shop (or dive partner)! l'll search for, and affiliate with, another dive operator and avoid wasting more of my time at Discover Diving.

I wish I could give Discover Diving a 10-star rating! I recently returned from a scuba trip with…read morethem to Bonaire and it exceed all expectations! As a beginner diver, Darryl & Marian, provided me with all of the information and instruction I needed to feel comfortable and enjoy the dives safely. The wildlife on the dives was incredible! Darryl & Marian shared detailed information to prepare everyone for the trip and then personally checked in with us during the trip to make sure that we had everything that we needed during our stay in Bonaire. It was truly an extraordinary experience, and I would highly recommend taking a scuba class or traveling with Discover Diving.

Phoenix SCUBA of Buffalo's new shop on South Park Ave is awesome. Their larger retail space, a…read morededicated training area, and an expanded service department is next level from the old Ridge Road location, where they have been doing business for the last 22 years. They can now display a wide range of quality diving equipment and have factory-trained service technicians on staff for all the brands they carry. I also like the easy in-and-out service for air fills. Owners Carole and Tony Anderson have been prominent figures in the Western New York underwater community for decades. Tony Anderson has taught SCUBA in WNY for over 50 years and has participated in discovery teams for several wrecks in Lake Erie and Tobermory, Canada. He is an instructor trainer for Scuba Schools International and Divers Alert Network. Carole Anderson has been diving for 26 years and a Scuba Schools International instructor for 23 years. She is also a Divers Alert Network instructor and is currently in her 8th year as the dive safety officer for the Aquarium of Niagara. Her knowledge combined with a little tough love keeps all of her students alive.

I rarely write reviews, but I felt compelled to share my experience with Phoenix Scuba to hopefully…read morehelp others make an informed decision. We enrolled in a scuba course with the intention of learning in a safe, professional, and supportive environment. Unfortunately, what I encountered was the opposite. Communication was poor from the start -- schedules were unclear, and I often had to follow up multiple times just to get basic information. During training, I witnessed a level of disorganization and lack of professionalism that raised real concerns about safety and adherence to industry standards. Instructors seemed overwhelmed or disinterested, and basic expectations for structure and clarity simply weren't met. I've submitted a formal complaint to SSI (Scuba Schools International), and they are currently investigating the matter under their Quality Management System. While SSI has limited authority over how individual training centers operate beyond official standards, I appreciated their willingness to take the concerns seriously. I believe scuba training is something that should be handled with the utmost professionalism and care -- and unfortunately, Phoenix Scuba did not deliver on that. There are many great dive shops out there -- I would recommend looking elsewhere.

I have had only fantastic experiences with Dip-N-Dive. They worked hard to make getting back into…read morethe hobby after a long time away a pleasant experience!

Signed up for a diving class through here and although I've only been to a few of the sessions,…read moreit's going well and the employees have all been professional. If you're interested in learning how to dive, definitely check out Dip-N-Dive. They offer multiple certification sessions. Some of them are once a week and other more fast track programs are twice a week (evenings) and generally only take ~8 classes or so. The equipment here is priced really high and if you are going to sign up for their diving class, they will ask you to have your own snorkel, mask and fins, weight belt, belt and boots. Those items will run close to $400, so just be aware of the additional expenses you'll incur. Dip-N-Dive offers all sorts of diving certifications and they also go on diving trips multiple times per year. If you're at all interested in scuba diving, check out Dip-N-Dive!

My teenage children recently took the Advanced Open Water Scuba class here after receiving their…read moreOpen Water certificate while on vacation out of town. Sid and team were great to work with and further introduce us to the world of scuba!

Great customer service and very helpful with anything you need to know about diving! Very…read moreexperienced and have a pool right in the store! Diving with them is highly recommended!! Great dive shop!!

My husband and I had previously been diving but not for a decade and needed to refresh our skills…read more Our 13 and 14 year olds wanted to become certified to do open water dives on an upcoming vacation. Customer focused: Joe and Dianne were very accommodating to work around all of our schedules for our particular needs. They invested a lot of time with the kids, were patient, gave them great learning tasks and were very positive. Both kids loved them. Joe is an excellent instructor. Flexible: When I found out that I didn't have quite the same certification as I thought, they accommodated us with a very tight schedule graciously so I could get everything in and dive with the rest of the family on the trip. Expertise: As others have reviewed, the merchandise may be more expensive than online, but if you spend an hour with someone knowledgeable getting the right gear, should that expertise be free and the items sold at cost? If you want cheap and to figure it out yourself, go to Amazon. If you want someone who is knowledgeable and will help you find just the right thing and make sure you are prepared, support this local business. I wish I had known about it sooner!

These are the guys to go to for anything scuba. I did my open water and advanced with them, and was…read morevery pleased with the quality of the training. They were very understanding of my mother's concerns (she's scared of drowning) and they invited her after I finished my pool training to come and watch me in the pool to show her that it was safe, and I was trained. I drove home from college to buy gear here, because I trust them (their prices are essentially the same as online and they show you how to maintain the gear and get everything connected properly). I have never felt that I was pressured to buy anything, or the most expensive option when I expressed interest in buying gear. They listen to your needs, what you want, and make a recommendation based on that. Thanks ACR, Alex

I called looking for lights and a few other items. It was my good luck to have Chris answer my…read morecall. He suggested set-up that would suit my needs. The same equipment was more than $250 more on amazon.ca. Dan's offered it at the same price in Canadian funds as my normal dealer in the US. It was delivered the next day with no shipping charges (there is a $5 handling charge). I called Chris back to ask him a few questions; he was very generous with his time. I wouldn't hesitate to use them again nor to recommend them to others.

Best dive shop! World class training, from beginner to…read moreadvanced. Vary up to date with all diving styles and super friendly :) Great trips too, I recently completed my Naui Cave1 in Florida with Matt. What a awesome experience.

The Gold Standard! Honestly, can not fault them in the slightest, professional and so friendly.read more

Absolutely the best choice for Scuba, Snorkel and Aquatic Gear in the Toronto and Niagara area. The…read morestaff are super friendly and will be there for you if you ever need help after purchase. They really stand behind the merchandise in an 'old school' way - not common these days. And there is parking! I have tried the most of the rest (in the past 20 years) and this place is my favorite... and in fact I signed up to Yelp just to give this, my first review.

Great shop, great staff. Have dealt with Rob many times, has…read morealways been helpful. Call first, shop is busy and hours can vary,

From the owner: Toronto area Scuba Diving. 30 years original owners. Major…read moreBrand Names of scuba diving gear and equipment. masks ,snorkels, fins and watersports apparel. Quality Scuba Instruction Basic diver to Master Instructor Oakville Divers offers the best in Advice, Training and Underwater Adventure. Safety and comfort is rule one in our dive training. Oakville Divers offers all levels of dive training with extra skill practice always available. Local pool 500m. from the shop Custom Dive Boat 100 m. from the shop with local dives starting at $50.00 per dive.

Scuba Diving in Brampton its the place to go and they have a dive test tank on site.read more

From the owner: Diving Certifications, Diving Instruction, Kids Snorkeling, Scuba Diving, Diving Equipment, Scuba…read moreDiving Gear, Snorkeling Gear, Snorkeling Equipment, Padi Scuba Lessons, Padi Certification, Dive Shop, Snorkeling, Padi Divemaster, Dive Equipment Packages, Scuba Diving Packages

I have been diving with many shops, in many places around the world. None are as professional and…read moresafety focussed as Float N' Flag. I can say that the few one star reviews about this organization are filled with falsehoods. There is only one place I would recommend learning to dive and travel with and that is Float N' Flag!

We have had horrific experiences with this company, although it started out great. The personal…read moredrama and side issues caused us to declare our complete separation from this operation. We walked away from the diving and the friendship recently after a nightmare trip. We began diving with Float N' Flag in 2018. The service was impressive and competence at that time impressed us. However, within 1-2 years of diving with Brad and Tammy, it became clear that they are always surrounded by extreme negative drama. The extremely personal gossip about their clients began early but became more troubling as our time with Float N' Flag continued. We questioned our friendship a few times when they disclosed information about other clients that was so personal that we were uncomfortable. Tammy and Brad have tried to influence our friendships with people who have left their dive community, or have offended them. They are very pushy in this regard with many in their dive group. Dishonesty and vindictiveness became a serious concern. We went to the Maldives on a live aboard trip this year. Through negligence on their part, there was a Covid infection on board. Myself and another passenger were treated like criminals. I was placed in isolation on a couch outside, at the front of the boat. There was a monsoon that first night and Brad came out, suggesting that I return to my cabin, despite the risk of infecting my wife. He suggested I sleep in the salon area, but that would infect staff who were sleeping there. Brad offered no real help. He hurried back inside to keep dry. I was left standing on the couch to keep my feet out of the water on the floor. There was an electrical cord in the water, which presented a risk of electrical shock. The couch and blankets ended up being soaked. When I was sunburned the next day, I sought shade the next day at the rear of the boat while the divers were away on the smaller boat. As the boat returned, I went back to the front of the boat, away from people. I was reprimanded and told I was being punished. Tammy yelled at me and told me I had broken rules. She yelled at the other infected passenger until she was distraught. Tammy viciously lied about the other passenger, telling the divers that she had intentionally withheld her test results. This was proven false partway through the trip but Tammy continued to claim that it was true. Tammy angered other passengers, telling them that we were both resisting isolation requirements, which was untrue. I tried to speak with Brad, but he offered no help. He is unable to reason with Tammy. Brad supported Tammy's offensive treatment. I missed half of the diving and experienced such degradation and hostility that I could never trust either again. The treatment of the other passenger was cruel and unnecessary. In all of this, I saw a side of Brad and Tammy that was beyond disappointing. Despite their claim to the contrary, at least 5 passengers contracted Covid on this trip. This was the second time I was infected with Covid on a Float N' Flag trip. It was the second time we witnessed unethical and vindictive behaviour towards those infected. It was one of MANY times that we witnessed Brad and Tammy issuing ultimatums about who could have a friendship with whom. Brad states that giving customers false information about dive trips is justified because "it's marketing and does not necessarily reflect the reality of the situation". They lie to their friends without conscience. Personal drama interferes with professional conduct and standards, and havoc ensues. Even if you leave the dive group, the drama and persistent communications continue. (Edit: I continue to receive unwanted harassment regarding this review). Those who depart out of necessity are denied refunds for deposits. Brad claims that "shop policy" is his justification for things such as withheld deposits. Float N' Flag is no longer an operation that I can trust. I once endorsed them enthusiastically but I now recommend doing a lot of research before becoming involved with them.