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Fall River, MA

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Diocesan Health Facilities

5.0 (1 review)
Closed • 8:00 am - 4:30 pm

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5 years ago

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Brookdale Senior Living

Brookdale Senior Living

4.0(2 reviews)
5.2 mi

There are a lot of positive things to say about the experience my mother had at Brookdale over the…read more3 1/2 years she lived there. The folks who provide support and assistance were amazing, especially Filomena Lawless and Steve Murphy. Filomena offers such kindness to both residents and their families, and for that I am forever grateful. Steve was a text away, offering quick responses and helping us find who best to speak to in a few cases. The care staff in Assisted Living were incredibly helpful, especially Darlene and Mom's favorite caregiver, Bob, and kept a close eye on Mom's health, even picking up on health issues she hid from us. Mom made a wonderful friend and cribbage companion during her time there, a late in life relationship whose loss was particularly difficult for her. When she had problems with her room, both in independent and assisted living, the staff responded quickly and they were easy to interact with and very friendly. Joe, the man who provides transport, was always ready with a friendly joke and appropriate teasing and always brought a smile to Mom's face. He also brought her several cards after she was out of the buidling for a health issue. The front desk staff were helpful. So why only three stars? Mom was never very happy about the overall food quality on a day to day basis. Given the rental cost and the fact that that cost increased every year, we would have been happy to pay the increase if there were tangible improvements. During the time she lived there, whenever I would talk to local folks about Brookdale, especially people who had family there, the food quality seemed to be a common theme. The biggest complaint I have came at the end of her stay. At that point, you know that despite the friendliness and care of so many people, ultimately this is a business designed to make money and answer to a board of directors. Mom had to enter a hospital and then a rehab facility and we were hopeful for a time she would be able to return to her apartment. Once it was clear we needed to vacate her apartment, we began the process of recovering rent and assisted living care costs that had been automatically withdrawn from her checking account, per Brookdale's policy. At that point, she was in a rehab facility that was no longer covered by insurance, so she was in need of those funds, amounting to thousands of dollars. Each time we attempted to get an answer about the timeline, we received a different answer about how the process worked and when we would receive her refund. When we tried face to face meetings to that end, the director became testy. It took a full two months after she was completely moved out of Brookdale to finally have the funds in our hands. Bottom line: there are a lot of positive things about this facility, but beware it is a corporation - slow to change and respond.

My parents have lived at Brookdale since September 2019, first in Independent Living, then in…read moreAssisted Living. They love the food, they've made some new friends and they've been well taken care of. Covid has meant some adjustments but things are mostly back to normal now that everyone has been vaccinated. I recommend it as a safe and enjoyable place for your parents to live.

AccentCare Home Health

AccentCare Home Health

1.0(4 reviews)
1.9 mi

Terrible. Not even sure where to begin. Took a week for my mother to receive her oxygen after we…read moreasked three people to order it with all three advising it would be there but the end of the day. Same with her medication refill. 5 different people, including the administrator said it would be there that day. Still haven't received it. Nurse would say he called before he showed up, never did. When there, hardly interacted with my mom. No vital checks unless we asked. One nurse said she had crackles in her lungs, next nurse said she didn't. Whether it was Dana Farber or Medicare who selected this company, they should be ashamed of themselves. As the previous reviewer stated, do your own research or have someone else do it for you before accepting the provider they select. The emotional weight and lack of sleep when dealing with a home hospice family member gets in the way so you just trust the people who are putting things in place for you. So sad.

This agency was chosen by the hospital when my husband was released. I should have done my own…read moreresearch. I was never able to set up days and times. It was always on the fly. No consistency. The Physical Therapist Kerri was wonderful and always on time. The nurses and the PT evaluators were always late, average of 45- 60 minutes. Never a call or text. Never a sorry I am late. I called today to cancel their service because I had had it. The "supervisor" stated that they are always at least an hour late on Wednesday because of a meeting. She asked if they told me that. Why would you make an appointment that you cannot keep? I told her it did not matter what day it was they were always late. No apology from the supervisor either. I cannot work with an agency that does not respect my time.

Diocesan Health Facilities - hospice - Updated October 2026

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