I scheduled an event at Pine Ridge country club for my wife's 40th birthday party. After placing $250 deposit I was very excited about using the facility. I had attended events at the same facility in the past and had nothing but good experiences.
Unfortunately due to the pandemic of COVID-19 many of our guests could attend as groups greater than 10 were asked not to meet by the federal government.
Knowing I could not prevent an act of God I decided to reach out to the Dino's event planning team in hopes that they would extend grace during this time.
Unfortunately, I was mistaken. I was quickly reminded that my deposit was nonrefundable and I needed to pick another date. Knowing that a 40th birthday is a mile stone and having numerous guests come from out of town,rescheduling for whenever the coronavirus ends (by the way Ohio is still in the thick of it) is next to impossible task.
Knowing that refunding money was not possible, I asked the Dino's event team if we could meet in the middle by, using our deposit toward their catering services since we are forced to host a small party in our home. This request was also denied.
We are living in exceptional times and many businesses will have to make exceptions. My request was not for an exception but for an alternative use for funds I plan to spend with Dinos anyway.
Please note my review is based on my personal experience. I've had good experiences at Dino's But beware if life, an act of God, our global pandemic takes place near the time of your event... There are no refunds! read more