Where in the world are my plates?!?! Put the order in online. Called their Customer Service Number days later, voice mail was full. Did get a human on the other line when I called their sales. He took my name and order number and said he would pass it on to customer service. But, because he was in sales, he had no way of checking on my order status. Received an email saying that my order was shipped, complete with UPS tracking number. I clicked on the link and discovered that it's final destination was Mettawa, IL. I'm in San Francisco! Emailed them to ask why the final destination was Mettawa, IL. I get an automated reply with a password so I could register on their help desk so that I could check on the status of my order. I keep getting an error message. Repeatedly. After many careful attempts at registering. Really now ... I just want to know if I'm ever going to get my plates!!!! read more

I cannot believe that a company with such poor customer service is still in business. All of the voicemail boxes are full and every call is forwarded straight to voicemail. How can a company stay in business that does not employ enough people to correspond with their customers? THIS WEBSITE IS TERRIBLE! Please do not order from this website, you will never be able to get in touch when you don't receive your order, or when something goes wrong. TERRIBLE customer service. TERRIBLE company. I hope they get shut down. read more

What a frustrating experience!!!!!!!!!! These people are rude and very unprofessional. They are reselling items they do not have in stock, and half of my bridal shower gifts have yet to show up, 3 months out. DO NOT ORDER FROM THEM. read more

They charged my credit card but didn't send a complete order. And have seem to fallen off the map. I placed an order on February 9th and paid for 3-Day shipping. The glassware arrived on the 20th but they were dealing with a bad storm, so I didn't complain. (However they didn't offer to reimburse me for the additional shipping.) Then when the glasses did get here, only 16 of the 20 arrived. I have since called three times (you get a voicemail but no option to leave a message) and written three emails... Nobody has gotten back to me. read more

AWFUL!!!!!!!!!!!! If I could give them a negative rating I would. All the bad reviews are dead on. After almost 2 weeks I tried to get shipping information from them and couldn't. Their customer service message line was FULL and they didn't respond to e-mail. So, I canceled the order by talking to a very rude person in their sales department. My CC hadn't been charged and if it is, I deal with them through VISA. read more

I purchased a few Villeroy and Boch item from this company in 2012 and was pleased with the transaction. Unfortunately one item arrived damaged. However, in my communications with Chris Widener (I assume it's his web site) the damaged item was promptly replaced. Fast forward to this week, I attempted to place another, rather comparatively large order of Villeroy and Boch items with Dinnerwareetc.com. In the process I encountered a problem requiring assistance. I placed calls (3-4) to the toll free number and left VM msgs, I filed 4 inquiries via the online contact us method, I sent an email to the direct email address I saved from my 2012 communication and lastly I called the local number listed on the web site, which rings several times and then rolls to a voice mailbox that is full. It's clear there are now issues with this online business that warrant investigation for possible fraud based on the multiple negative reviews I now see on Yelp. Meanwhile, I opted to shop elsewhere and found Macys.com has an excellent promotion running through 12/22/15. So my business was given to a more reputable company. read more

Horrible customer service! I ordered 5 plates -- 3 dinner, 2 salad -- to complete my set. Instead Dinnerware Etc shipped me 5 dinner plates. I contacted them and was told they would ship the missing 2 salad plates at no charge. A month went by -- no salad plates. I contacted them AGAIN and was again told they would ship the missing 2 salad plates. A month went by -- no salad plates. This cycle has continued for 1 1/2 years. And now my plates are discontinued and unavailable. I have been contacting customer service for a credit to my credit card for the plates I never received -- nothing. Terrible experience. read more

Solid experience with dinnerwareetc. Had a hard time finding the china I wanted until I found this site. I had a good customer service experience as I had to call to confirm a question on my order after I had placed it. We don't order or own a lot of china but I will order again from these guys should the need arise. read more

This place is a scam a joke. Trying to stop payment on card because I have still not received my plates a month after ordering.

SCAM! I ordered 20 plates and a pitcher 10/25/18 - I was charged for the order and given a confirmation and tracking number. have not received the merchandise and when I called the number on the website I was told it was an incorrect number - the website apparently has someones personal number listed? No success trying to contact them online - no response to emails - wish I had read the reviews BEFORE ordering! read more

I placed an order on 11/5/2014 for two flutes for a wedding shower. They showed in stock at the time so I purchased. I recieved confirmation of the order that night, but no other follow up. I called on 11/20 to check on the order and the expected ship date only to find that Customer Service didn't answer and their mailbox was "full" so I couldn't leave a message. I then called the ordering department and was told I would have a call back within 48 hours. That didn't happen so I called back again today 11/25 to find the Customer Service call wasn't answered and again, the mailbox is full! This is the worst customer service I have ever had with an online company. Beware!!! read more

Do not use this company. My wife ordered weeks ago. Our card was charged nearly immediately and we received a UPS tracking number. Well weeks later the UPS number shows no status. Phone calls go unanswered as well as emails. At best this company is tremendously in efficient. Now trying our best with credit card company to get our $. DO NOT USE THIS COMPANY! read more

"Overall a good experience. I ordered 22 items of Spode and received 20 of them within 2 weeks (a delay after shipping was caused by snow - no fault of the vendor.) The items were very well packed and arrived in perfect condition. The 2 unavailable items were quickly credited to my Paypal account. I did not give 5 stars overall because I did not receive an order confirmation (which led to some confusion.) There may have been a temporary glitch in the computer system because it seems other customers received confirmations promptly. The customer service phone line mailbox gave a "full" message every time I called. The email contact did work well and shipping tracking numbers were sent promptly. I thought the prices were good and would not hesitate to order from them again." read more

Received my order of Peter Rabbit dinnerware today. We are very pleased. The dish set was very well wrapped and the set is perfect. Our granddaughter will love it! When I ordered in early January, I was told it was out of stock and was placed on back order until April. I received everything today and this is February. Throughout the process, I was contacted with a tracking and order number. Whenever I emailed Dinnerware, I received an immediate reply. I will certainly recommend this company to friends and family. read more

DO NOT RECOMMEND: Dinnerware Etc provides the worst customer service ever experienced. Ordered a bridal gift - waited three weeks and heard nothing regarding shipment confirmation. Emailed request asking if it had been shipped - heard NOTHING for three days. Called - customer service line FULL (two days running). Order processing department can't connect to customer service. Finally got note back that the product was on 2-3 week additional backorder. Asked that product be cancelled. Was told that it was cancelled. After I ordered from another company, Dinnerware Etc. told me they had made a mistake and shipped the package anyway. I told them to please cancel the order and recall the package. They would NOT do it. Told me to tell the bride to refuse the package and not open it (hello - it's the week of her wedding - she has better things to do than figure out which shipment to open from me). When I told company I was going to file a complaint with American Express (credit card) and this was serious because they could lose their privileges as a vendor for not servicing customers according to guidelines, the owner? of Dinnerware Etc FINALLY MANAGED TO respond to me and told me that "we do over $4m in revenue with American Express and I assure you we are not losing our merchant privileges". Well, American Express didn't sound too happy when they saw this (I filed a complaint against the charge) and I am pretty sure that other prospective customers will feel the same way. Absolutely nightmarish experience when it should have been an easy positive. read more

I'd give them zero stars if possible. I placed an order with them on 12/7/16- it is now 8/24/17. While I received portions of it, I have yet to receive 8 bowls I ordered- and they charged me for them. There representative promised me he was cutting me a check and sending it to me in the mail as a full refund for what I was charged and didn't receive on 6/20/17. I still have not received the refund and the incessantly ignore me in trying to resolve this matter. read more

If there would be anything less than 1 star, I would definitely give them that. I should've read reviews on Yelp, but I didn't. Ordered dinnerware set on July 17th, still haven't received anything and today is August 6. Tried to contact the Customer Service, no answer, always sends to the voice mail and if you leave a voicemail they do not return any calls. Emailed multiple time, no response as well. But...they charged my Amex and PayPal account (I am glad that i did not paid straight from my bank account), and now I am disputing the charges. What a headache!!!! Do not use this company. I ordered the same items from Macy's, again European dinnerware set and it's already arrived, for the cheaper price. Save yourself a headache and protect your money people. read more

Placed an order on 4-1, started looking for it 4-15. Customer service number is always full and you cannot get a human. Use the contact form online. They said they would ship 4-23, it didn't, then they said it would ship 4-24 or 25. Cancelled my order 4-28. they shipped and billed it anyway on 5-5. Contacted again on 5-5 and they said they would credit my account when I returned the items. I asked for a shipping label which they did not provide when I returned the items they did not credit my account now I am dealing with a dispute through mu credit card company. DO NOT USE THIS COMPANY!!!! read more

Shipped a Christmas gift to the wrong address. Now almost 3 weeks later, they still haven't sent me the proper UPS shipping label. Both phone numbers to contact them don't work! read more

I have made several purchases of china from Dinnerware Etc. and everything has always gone perfectly. Their prices are very competitive. Their search engine works well. Last time, immediately after placing my order I realized I wanted one more plate. I called their customer service number, and the woman who answered said she couldn't take care of it herself, but she would send an e-mail to the person who could. I couldn't speak to that person, as they were VERY busy the week before Christmas. They added the plate and sent me an e-mail confirmation of the change. THAT is customer service. This is my GO-TO website to buy extra pieces of my Villeroy & Boch china pattern. read more

One day UPS just delivered the package, unexpectedly and late. DinnerwareEtc. did not bother to email me when it was shipped; they did not update the status of this order on their website; they did not provide a tracking number. Worst of all, they simply ignored my inquiry why the shipment was late. They claim on their website that their "business philosophy has always been to provide a high level of customer service." Don't you believe it! They don't know what decent business practice is, not to mention common courtesy. read more

This company doesn't deserve one star. Be careful! This company is a scam! This is one of the worst online shopping experiences that I ever had. I placed an order online and I opted for the 3-day delivery option. . I left multiple voicemails and no one returned my call. Finally I sent an email asking for a status ASAP and someone returned the email stating that items were backorder and that my order would be shipped the next day. So, I asked to please provide me with a shipping tracking number. Two days went by and no tracking number. A week went by and there was no email sent indicating that there was an issue with the order. So finally I had to cancel my order and of course the company is very quick to place charges to your credit card.. I would say stay away from their business because they will not deliver as they promise on their website! read more

Absolutely terrible. DO NOT ORDER FROM HERE. On a Wednesday afternoon, I ordered a $150 vase and then paid $50 for over night shipping to guarantee I would have it by that Saturday (which seemed like more than enough time). My card was charged the $202. By Thursday, I hadn't received any information from them, including a tracking number. When I called, their "mailbox was full." After researching, this mailbox has been full for 2 years. Please explain to me how a customer is supposed to ask questions? I finally got in touch with someone by pretending to place a new order, and each person I spoke with gave me the run around and said someone would be contacting me in 1 to 2 business days (which by the way, would be the day I was needing it by). Not only was each person I spoke with of absolutely no help, but they were incredible rude and in fact, I was even hung up on. On Friday, I called back and cancelled my order. When I got online to check my account, I had been charged an ADDITIONAL $202 dollars (Now $404 for a vase I paid to receive by a certain date). When I called back, "it was going to take 1 to 2 business days before anyone could get back to me." I waited the 1 to 2 business days, no word, and the week following I received the vase. AFTER THE NEEDED DATE AND AFTER I CANCELLED IT. 2 weeks later and I still have yet to hear from the company, yet to be reimbursed, and each time I call? It will be "1 to 2 business days before I will hear anything." DO NOT ORDER FROM HERE! read more

Great online shopping experience! We wanted to add extra mugs and cereal bowls to our china, but none were available locally. Fortunately, we found Dinnerware Etc and placed an order. The china arrived promptly, beautifully packed, and in perfect condition. On examination, we found one bowl with a defect in the design. I emailed them and, "No problem, we'll send you another one. Just keep the first one" The replacement appeared a few days later, also well packed and in perfect condition. Customer service doesn't get any better than this! My only suggestion to them would be to find a more environmentally- and customer-friendly packing material than foam peanuts. Otherwise, they're just great!! read more

I placed an order for 6 Villeroy and Boch rim soups bowls in the Farm House Relief Blue Flowers pattern. My credit card was charged immediately. I was sent an email saying the bowls were on back order and would arrive in several weeks. I continued to call as one due date rolled by and another was scheduled. It will be one year next month and I still do not have the bowls. Yes, DinnerwareEtc has my money but I have no soup bowls. No answer to phone calls, voice mail box always full, no responses to emails, and my credit card company says I have no hope of being reimbursed since I waited so long for the shipment of these bowls. Do not use this company. Fraudulent business practices. read more