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Dingo Tours

5.0 (5 reviews)
Open 6:00 am - 5:30 AM (Next day)

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Portal World Travel

Portal World Travel

4.3(17 reviews)
3.0 kmLakeside

My review mirrors a little of the issues that one of the other poor reviews noted. I'll preface…read morethis with JoAnn is a lovely person and I enjoyed chatting travel with her at the onset and I don't write this lightly to trash her business. I called JoAnn at the end of November which generally is precarious bc it's the holiday season but I was able to contact her following a trip she had just come from. We chatted travel and her trip and I told her of the trip I wanted to plan for my birthday this summer on a tight window in early June. The original plan was for a vacation of 10 family members to Portugal and Spain but 4 of my family members couldn't make the trip so it ended up being my wife, 2 kids with my parents. I noted this possibility to which JoAnn was amenable. The issues arose when I didn't get a callback or message until end of January, which honestly I didn't mind too much just bc again the holidays...and we had 5 months to burn. To add she was going through a personal matter which I also understood. I reiterated the people going, the dates we'd want to go and locales to which she said she'd get back to me. The problem was...she never did. I'd try to reach out, only to get an assistant or someone in the office who couldn't help, I'd email, and then maybe 3 weeks to a month later get a message back with JoAnn noting I was on her list to follow up. All things considered this went on for months until about middle of March (2.5 months prior to when we were supposed to leave!) when I finally got a list of flight times which had the wrong flight dates/times/names. I'd also asked her to find direct flights to ease the travel burden with 2 young kids, which was never acknowledged. On the delays in response, I tried giving her the benefit of the doubt just because maybe deals were better at a certain time and bc of her previous personal issue but the lack of follow up was bordering insanity, and I'd like to think I'm fairly patient. I had also offered a few times to meet in person to nail the trip down but she'd blown me off and said she had other clients to attend to. Amidst the lack of response and attentiveness I think I even tried to give her an out and noted in a message that if she couldn't handle the trip I'd understand but she just kept telling me I was on her list to follow up. And the lack of awareness to admit she could or would not help me is what really bothers me still... Ultimately, I felt it was time to cut the cord on this venture and told her in email which also never got a response. My hope was to offload some of the planning to someone with expertise but Joann couldn't even get me flight times in a reasonable manner. It was frustrating to say the least as friends or family would ask if we'd have details or an itinerary down and I'd say "no...we're still working out the air travel." My wife and I ended up planning the trip ourselves and it worked out with lots of memories. But I can't recommend Portal World to anyone after my experience.

Portal World Travel assisted us with planning an incredible multi-stop trip to Portugal. This was…read moremy first time working with a travel agency (hi, Millenial here), and I am completely sold on the value of working with one. We got an impressive deal on our flights including an upgrade that we could not have found ourselves, received invaluable assistance on planning our itinerary and activities, and enjoyed the peace of mind while traveling of knowing there was someone back home who would help us if we ran into any trouble. With both my husband and I habitually working long hours, having help with the planning was so critical to being able to really just enjoy the experience and not stress out over the details. My husband and I look forward to working with Monica again as soon as we're ready for our next trip!

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Portal World Travel - Lisbon

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Dingo Tours - travelservices - Updated May 2026

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