Today is a hot day and the last thing I wanted to do was ask to have my engine/battery checked for…read moreproblems. But after jump starting my car 7 times I was finished with it and needed some answers. It is hot outside so it's not surprising everyone in the store didn't jump up to help me diagnose my car. Honestly there is no blame from me on that one. But David stepped up to the plate and came out to help me with my car. He is very knowledgeable and patient. He knew exactly what needed to be tested and had a diagnosis pretty quickly. Given the amount of times I've had to jump my car (btw... those little portable automotive jump starters work great and are really worth the price to have on hand in your car at all times.) I'm not at all surprised I need a new battery. Timing is never the best for car repairs but I'm thankful for Auto Zone and David's help to point me in the right direction. Time to get a new battery and grateful it's an easy fix. Auto Zone is an asset to Morgan Hill! A huge Mahalo/thank you to David for jumping in today to help. I appreciate your excellent customer service and wish you the best!

No cashier at front. I had to go to back to find someone to pay. Not a good way to stay in business.read more

The first employees at this auto parts store are always so helpful. They carry a wide variety of…read moreauto needs. I appreciate how easy it is to shop here. Prices are fair as well. A good choice for auto parts needs

They would not take a return on a starter assembly that did not solve the problem - less than 7…read moredays after purchase.

I had two trucks get their window tinting at Xtreme HID and we couldn't be happier with the service…read morethis business provided us. They were professional, kept their timeline, were flexible with scheduling, and back up their work with lifetime warranty. If you're shopping for window tinting service, this is the place to invest your money into. My wife and I are happy customers and would be back to this shop for future custom work. Thank you Xtreme HID team. -Marco H.

Smooth installation, no haggle pricing, will come here again when I get dashcams for my other cars…read more (They also do rear hitches, which I will also consider them for installation.)

Really great customer service! Everyone was super friendly and easy to work with. They answered my…read morequestions quickly and made the whole experience stress free. Definitely appreciate how helpful they were.

Jacob was very helpful. Ten out of ten i would go here again…read more He explained what was wrong with my car and told me what I should do.\n And explained why it was wrong.

Very fair no nonsense, Mechanic/shop Frank personally took…read moremy call He told to bring in my daughter's car that had an issue with the leaking gas bringing fumes inside the car. He said he would diagnose it for free which is not common. . They could've told me it was $300 or $3000 and I wouldn't have known any better. Which a lot of mechanics will charge you as much as they can. But they ended up doing an extensive job by dropping the whole gas tank in order to fix it the car was there for two days and I thought it was gonna be doubled than what they charged me and turned out. It was only $600 and they got the problem fixed. I was pretty impressed and the problem was fixed. I will definitely be back again and highly recommend the shop

Called the shop and Frank answered asking me to drop off my car and he will do a diagnostic on the…read morebreaks and rest of car. Gave me a list of items he felt needed attention. Got my brakes done and was completed the same day. Clear communications great service reasonable pricing. Will go back to get the others items repaired. Overall great shop and customer service!!!!

These folks are amazing. They make a great product that is an elegant solution. And they stand…read morebehind their products. Recently, I mangled my license plate on a curb. I live near their shop, so made an appointment and dropped in. The Sho N Sto folks spent the time to get the old one off (which took some effort) and set me up with a new plate bracket. I highly recommend Sto N Sho if you're looking for a great solution to mounting a front plate.

I needed to mount a front license plate on my car. I searched Yelp and found Sto N Sho. I was able…read moreto purchase the license plate bracket and could either pick it up or have it shipped to me. I chose to pick it up as they were kind enough to accommodate my request to have it installed. Mike and his team went above and beyond to resolve the issue for me. Especially Mike as he installed the bracket himself! So, if you need a front license plate bracket, this the company to buy it from. Awesome product and awesome customer service!

Great Customer Service by Zach!…read more I had a low beam front headlight bulb burnt out - I had no idea how to change or fix that & Zach, Sales Associate, took care of it all for me from start to finish. Made this Grandma very Happy. That is what I call excellent Customer Service! What a polite & considerate young man. Zach- you made my Day! Thank you again- Jen

Customer Service is incompetent: I ordered products online…read moreon 4/27/26 and paid for express delivery. Let me tell it will be the last time I order with AutoZone online. I received one of the products the next day. I called AutoZone customer service to inquire on my other product and they said they mistakenly shipped it on regular USPS and that it would take 7-10 business days. I asked to speak to a supervisor because the language barrier was bad with the customer service rep. The supervisor said that due to their internal error she would ship out a replacement for the part on FedEx on 4/29/26 in which I was to receive yesterday 4/30/26. I went to track the package and it showed it could not be delivered due to a wrong address. I called AutoZone customer service again on 5/1/26. The gentlemen verified my address on my account but I told him FedEx says they have a wrong address and only AutoZone can fix it since they are the shipper. I was on hold for what seemed like forever. He came back and said he spoke with FedEx and they indeed had the wrong address. I asked how that happened and he stated that it was another internal error. Now I have to wait 24-48 hours for FedEx to update the address and then try to deliver. This is the worst experience ever. Customer service was not easy to work with, so many reps with language barriers. I had to keep insisting for them to correct their internal errors and had to speak to 2 supervisors . I have never had an issue at the local AutoZone store but since they did not have the parts I needed available, I had to order them online. I will never order online from AutoZone again!

I went into O'Reilly to ask a simple question regarding my battery and was extremely disappointed…read morewith the experience. The store manager, Melissa, completely ignored me while standing around with two other people who were notably not in O'Reilly uniforms, laughing and on their phones while customers were waiting for assistance. Her demeanor toward both customers and employees came across as unfriendly and unprofessional, and the way she spoke to employees felt very dismissive and disrespectful. It's concerning that this is the type of management representing the store. The only positive part of my visit was the assistance from Evan and David, who were both friendly, professional, and actually willing to help. They deserve recognition for their customer service. After reading other reviews, it appears I'm not the only person who has had concerns regarding management at this location. I will also be contacting corporate regarding my experience.

I stopped by the O'Reilly Auto Parts here in Gilroy and Jesse was really helpful. He helped me find…read morethe correct oil filter and oil for my BMW and took the time to explain the different filters.

Chris is absolutely wonderful, excellent customer service and had a huge weight lifted off my…read moreshoulders after dealing with my deceased father's impounded vehicle . Thank you Chris , you're my hero!

Great Service, Great Store, Great Experience!…read more My car battery died, it was around that time. Was able to get it started & headed over to this O'Reilly which is down the street from my house. Read on their website they can help with install on certain products which would save me from labor charges if I went to a dealership or car shop I'm sure. Came in & was greeted by Josue. I told him the situation that I was looking to buy a new battery & was wondering if my car was a one they could install the new one into. I would of done it myself like in the past but I've since bought a new car and this one was not a simple un-screw & swap, you would need tools that I simply didn't have. Josue went outside to check and went back inside to double check with his coworker Paola. Paola looked up my car's information & confirmed they could do it. Paola gave Josue a lot of advice on how to go about it & also gave him some tools to do it. Josue looked up several batteries that would best fit my car & answered any questions I had. Josue was able to install my new battery after purchase and took him maybe around 10-15 mins, not too bad & Im sure it would of took me hours. Josue & Paola were very courteous, knowledgeable & very happy to help me with everything from the purchase to the install. Really went above and beyond! Will def come back here in the future! Thank you Josue & Paola!

Last Monday I visited O'Reilly to get break light. As I entered the store, a very nice young girl…read morewelcomed me a big smile. As soon as I mentioned what I need, she took me to the exact area and got a package for me. Then I asked if someone can replace it for me? Once again, with high confidence she smiled and said sure I can. She followed me to my car, opened the light out, and realized special tools are needed. She calmly got the right tools and changed the bulb successfully. She truly made my day! I asked for her name and it was the Paola Ramirez, who now is my hero. Paola, I appreciate you very much! Maryam