I had an annual physical exam with Dr. Ferguson back in 2019. It went well until she offered to do…read moremy gyn exam. She said, "What!" in an arrogant tone after I displayed discomfort during the procedure. As if I should've been used to the specula and "active" so to speak. I'm surprised I didn't share my distress with her or the hospital afterwards. And although we communicated about all my results, due to her poor bedside manner I decided not to see her any longer.

Dr Diane Ferguson is a compassionate care provider who has the patience for her patients.read more

Dr. Lillian Chen has been an incredible and attentive primary care physician for my father. She…read moreconsistently takes the time and care to help us work through both major and minor health issues with thoroughness and compassion. Dr. Chen has gone above and beyond in securing timely prior authorizations and coordinating his care across specialties, which has made a meaningful difference in his health journey. She is exceptionally responsive on the patient online gateway, always addressing questions and concerns in a timely and thoughtful manner. Even when she is away or on vacation, she ensures continuity of care, and we never feel that my father's health needs are left unattended. We feel very fortunate to have Dr. Chen as my father's PCP, her dedication, responsiveness, and genuine care are truly outstanding.

Dr. Chen is the best primary care doctor I've ever had. She is thorough, smart, and genuinely…read moreseems to care about my long term health. Her office staff is also excellent. I can always get a live person on the phone for urgent matters, they have telahealth options available for many routine matters, and their UCLA Medical nursing and support staff is top of the line. Also love their MyChart app! Makes scheduling and payment a breeze, and keeps all my medical records in one safe and easy to access location.

Professional, personable, thorough, caring, responsive and timely. Works with a chronic care…read moremanager that helps expedite special needs when/if necessary.

I called and tried to schedule an appointment, but apparently, she hasn't taken in any new patients…read morein almost four years. This review is based on availability only. Trying to find a new Dr. Shouldn't be this difficult.

My son has been a patient here for a few years, and our recent experience was extremely…read moredisappointing. He needed help with a DMV medical evaluation form -- something that requires a licensed provider to review and confirm basic medical information. The office/doctor refused to assist and offered no meaningful explanation or guidance. The interaction felt dismissive and showed very little regard for a patient who has been under their care for a few years. This experience has caused us to lose trust in this provider, and we will be moving his care elsewhere. Patients deserve support, especially when dealing with important legal and medical requirements.

Dr Ashfaei takes the time to listen to his patients. I've had awful experiences in the past with…read moredoctors and not feeling heard or them minimizing my issue(s) but not this guy! I normally prefer female doctors as well but I'll definitely make an exception for him. The front desk staff and assistants are considerate and you can tell they enjoy working together. 10/10 definitely recommend!!

Dr. Arvan is Amazing!! I'll start there. God used Dr. Arvan to save my life. I was really…read moreuncomfortable with the doctor my insurance company had recommended, so I looked around. I liked Dr. Arvan's qualifications and hospital affiliation. (Torrance Memorial). I am so glad that Dr. Arvan was willing to see me. Dr. Arvan is excellent. She Listens, asks the right questions, addresses the issues of your concern, and has excellent relationships with many doctors, and knows what and where you may need to go next. Her staff is very kind also, and the office is clean, nice, and professional. I can't say enough about Dr. Arvan. I would recommend her to anyone. She has treated me extremely well and I am so thankful she is my physician.

I just had the worst doctor experience in my life with Dr. Arvan. She was rude to me as soon as I…read moretold her I recently saw a Naturopathic Doctor who diagnosed me with SIBO after having serious gut issues for two years. Dr. Arvan didn't review any of the paperwork I gave her which included recent lab reports, diagnosis and treatment plans, etc. She didn't ask me any questions about my health or how I was feeling. She was more worried about the natural supplements I was taking to treat SIBO not being FDA approved. I simply needed to get a physical exam done to qualify for a discount on my medical insurance but she refused to treat me because I'm seeing an ND as well. Are you kidding me? I'm taking things like calcium, multi vitamin, vitamin D, K, C. I'm also on HRT but she didn't like that either. How would she have any idea on my hormone levels without even looking at my lab results. What a waste of time. Seems she doesn't like her patients seeing anyone but MDs. However, I don't need any more prescription pills. All I needed was a simple physical exam. Unbelievable!

I've had excellent care by the physicians at Providence Family Medical…read more Dr. Kole is my primary care physician, but I've also been seen by Dr. Shen and others in the practice. The doctors and their staff are professional and caring. I haven't had issues with long wait times during my office visits. Referrals to specialists have been reasonably quick and access via their online portal is easy once you get the hang of it. I'm grateful to have such a great team of doctors and highly recommend them.

Dr. Sun is excellent. Thoughtful, attentive, easy to talk to and the kind of doctor who makes you…read morefeel like there is a human being on the other side of the conversation. I have no complaints about him whatsoever. I'll continue seeing him. The strange part is everything surrounding him. The front desk experience has been wildly inconsistent. One person has always been genuinely kind and helpful. A couple of the others have the particular energy of people who seem inconvenienced by the existence of patients. Not rude enough to create a scene, just dismissive enough to make you wonder why healthcare reception so often feels like an underfunded DMV with worse lighting. My first intake experience wasn't much better. The staff member seemed rushed, barely engaged and somehow managed to record my height incorrectly while I wasn't even standing fully upright. The blood pressure check felt similarly mechanical and abrupt. These sound like small things until you remember that these are the measurements physicians are using to make decisions about your health. Details matter. The nurse who handled my vaccinations afterward was much warmer and more personable, which I appreciated, but the process itself felt surprisingly improvised. Supplies were forgotten, there was visible uncertainty about what was being given and there were several little "oops, forgot this" moments. Nothing bad ultimately happened, but when needles and medication are involved, you want boring competence. You want the ritual to feel practiced. That's really the frustration here. There is a very good doctor inside an experience that doesn't consistently rise to his level. Healthcare is already intimate, expensive and stressful enough. The parts around the medicine matter too. The greeting, the measurements, the handoff, the confidence that everyone knows what happens next. Dr. Sun gets my trust. I just wish the operation around him felt as considered as the care he provides.

I've been going to Dr. Kim for a while to get my yearly check ups. She's always been nice,…read morepersonable, listens and seems to know what she's talking about. Trying to get an appointment is always difficult. She is usually booked up for months so I started booking my appointment the same time every year to guarantee a spot. This year I got a call saying they cancelled this year's appointment for some reason and I'd have to call to reschedule. I called (mid November) and was told she's booked all through March of next year. Good for her that she's so popular but I haven't seen anything from her that I can't get somewhere else. I'd like a doctor I don't have to wait months for.

I arrived at Dr Kim's office 13 minutes late. I was coming to Torrance from Long Beach and the…read moretraffic going by the port was horrible, congested with big tractor trailer trucks. I had blocked ears, impacted by earwax and could barely hear. I was in pain. I was told she could not see me and I would have to come back in one week. I asked a second time and she declined to see me. A front office ice cold person told me I could go to urgent care in Redondo Beach with no appointment. I asked again. Then I asked to see the manager, also cold. I had to tell the manager I was not in love with UCLA as an orthopedist at UCLA Santa Monica wanted to replace my right knee and it did not need to be totally replaced. I recently needed a colonoscopy and had FIVE that's 5 cancellations from UCLA. They tell everybody with huge tacky banners that UCLA is the BEST hospital in the west. Baloney. What about Stanford, UCSF, and Berkley. And Scripps. UCLA is NOT the #5 hospital in the country, no matter if US News and World Report said that once. I have been a very frequent patient of UCLA for 35 years. Probably a mistake. Dr. Kim is cold and hard with negative bedside manner. She must have gone to medical school at Rikers Island and done her residency at Sing Sing. I suggest you drive to their main campus in Westwood where you get treated with compassion, dignity and respect.

I Love Dr. Gee! He is patient and takes the time to listen…read moreto you and work with you to find a result that best suits your medical issues. I ahve been seeing him for about 2 years and have referred him to many friends and family. His office is right accross the way from the Beach Cities Little Company of Mary Care Station on Prospect and is part of thier network. This means all your records (on computer) are available to him if you ever to to the care station. Very cool!

Dr Baars is one of the best doctors I have ever worked with. She is always on time, listens…read morecarefully to my concerns and helps me organize what my health priorities should be and refers me to other specialists if needed. She is very timely to respond to a message in the portal or a phone call. She's been my doctor for 25 years.

She has been such a wonderful doctor for my sweet daughter! We appreciate this doctor and staff so…read moremuch. The doctor is very loving and her care is exceptional. So happy I go to her for my daughter! My daughter even loves her and her staff! Highly recommend this doctor for care.

I've never had a problem with the doctors here, but at the same time, it's just another example of…read morea weak medical system. Things always feel slightly rushed; the nurses are trying to get your checkup over with and move on to the next person, the doctors are only there to validate or invalidate your health concerns. They take a brief look at you and you get a prescription, it's all very predictable. No time for meaningful discussion and no one is really going to sit down with you and figure out what's happening in a holistic sense. It's not their fault, it's just the way this works. You want info? Pay more... but chances are you'll hit another dead end at some point. Again, not specific to Optum, but truly disheartening. All this modern tech and AI nonsense, and the best we can do is a flashlight up your nose and an educated guess.

How to go from a former ***** Five Star Rating down to a * One Star Rating? ...and if I could…read moreassign a lower rating I would, honestly So, this is how you do it... LOSE YOUR HUMANITY AND REPLACE IT WITH TECHNOLOGY. Optim is HORRIBLE by the system. You call and are instandly placed into a IVR, interactive voice recording decision tree system... having to punch buttons over and over and over and over and over again and again and again. Then they decide to shuttle your call... one hour later, I'm still in limbo. I was originally sent to the Redondo Beach office, then they transfered me internally but never serviced me after 30+ minutes... then I hung up to start it over again and was sent to a another call center who then transferred me to the Northridge office instead of the Redondo Beach office to make an appointment... then I had to hang up and call again and was sent to a general call center, whether in the USA, India, Philippines or somewhere off-short, they were of zero help. They said they'd contact the Redondo Beach office to give me a call back. I have ZERO faith in their abilities and humanity on the call center level. The people who work in the office, starting from the front desk to all of the medial assistants and doctors are * * * * * Five Star, Great. What I truly hate about OPTIM is their migration towards technology which they're inept at handling properly. They keep pushing their APP / WEBSITE or PORTAL which is not user friendly, not intuitive and neglected, even by way of when contacting physicians and getting responses. I also truly HATE their phone system at Optim. I don't trust their Chat option, as Optim needs to improve the way they approach client services and customer care of the patients. Their calls go directly to what I think they call "Patient Support Services" which is not the local location of the service, so in my case, not in Redondo Beach. The way Optim approaches how they handle their customers, it inspires customers to seek care from another provider. I'm sure most large medical organizations all use technology and seek an organization who handles technology correctly. I predict the way Optim will approach A.I., Artificial Intelligence will be with a lack of human intelligence and reliance on automation and flawed. I hope they will read just how horrible their LACK OF QUALITY COMMUICATION skills and services are as I've seen many bad reviews that mimic and mirror my experiences and opinions. This is what happens when you let the machines take over.