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Dimensional Training

4.3 (9 reviews)
Open • 4:45 am - 9:45 pm
Updated 3 weeks ago

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Services - Dimensional Training

Group fitness

Personal training

Virtual fitness classes

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Life Time - Welcome to the Club

Life Time

(186 reviews)

Front desk really needs to get it together on how they speak to their guests. Without customers…read morecoming in, you won't have a job. Place needs better maintenance as bathrooms are always wreaking of urine especially the kids family bathroom. Why do we have a children's bathroom with no proper way for children to reach the sink located inside the toilet? Staff at the salon also has a bad attitude. For such a high end gym, customer service is lacking 100%.

I've been coming to Lifetime Fitness for 8 years. Started as solo and then got my family enrolled…read morethroughout the years. I've never experienced anything like what happened recently. We pay nearly $900 a month for our memberships and our three kids' swim classes, so we've always expected -- and usually received -- respectful treatment. This past Sunday, my kids were running late for their swim class. When they arrived, my wife rushed them inside so they wouldn't miss more time, planning to return immediately to the front desk to scan in. We were even planning on enrolling our youngest daughter to swim class that day as well. My wife also had our Nanny with us as helper who was also considering enrolling her own daughter in the gym and its programs, so she joined us to see how everything worked. Unfortunately, what she witnessed ended up convincing her not to sign up at all. At the front desk, the receptionist, Sharon, stopped my wife very abruptly and insisted she scan in first -- despite her clearly explaining that the kids were late and she would come right back. She said "I don't care" and even made her pull all kids out of their class and bring them back to the front desk just to scan in. When she explained that our family has been a member for 8 years and fully intended to follow the process, she responded with, "If you've been coming here this long, you should know how to follow the rules," followed by, "Maybe you should arrive on time next time." Our Nanny was shocked and even asked us why we pay so much here just to be treated this way. My wife asked to speak with a manager -- something we've never done anywhere -- and Cheryl, the manager, came out. Unfortunately, she immediately sided with Sharon and made them feel unwelcome rather than heard. The entire interaction left them feeling disrespected and uncomfortable, and it genuinely made my wife question whether they were being treated differently for racially motivated reasons that should never play a role in customer service. In eight years, we have never had an issue with anyone at this club, but this was our first time interacting with these two staff members, and the experience was deeply disappointing for both me and my family. Sadly, Lifetime has lost a long-term customer -- and a potential new one.

Orangetheory Fitness

Orangetheory Fitness

(42 reviews)

This is not my home location, and I have been to at least 5 other Orangetheory locations before…read morethis one. I only came here 3 times (on 3 separate days with a different instructor for each class) while I was staying in the area. My main complaint about this location is that I only saw 2G options (less people per class than 3G), even during a high-demand period (Transformation Challenge, plus early in the calendar year when people are working on fitness goals). The classes during this time should be 3G to allow for more people to attend instead of filling up so quickly. Transformation Challenge promotes people going to class more often, but that is made difficult when class sizes are so limited. Pros: I do love Orangetheory in general. The class styles benefit me and my doctors have seen improvements in my physical injuries. The equipment in this location is in very good condition, especially compared to locations that have much more volume of people attending classes. The instructors were generally great, but there could have been more attentiveness with the participants making sure we each had the correct form considering the classes here are smaller than most others I have been used to. Convenient location if you drive, can park in the shared shopping center parking lot (though the lot does get very busy). Cons: The con I mentioned above about lack of 3G classes during a really high-demand period. The music and microphone were VERY loud in each of the classes. It hurt my ears while on the treadmill but I didn't find an opportunity to say anything because I didn't want to interrupt my workout, and nobody else was saying anything. I didn't see any earplugs when I came in, so I don't know if they aren't given out at this location or they were just not on display. People had their cellphones with them during class and were using them while actively on the treadmill. I've never been to a location where people weren't reminded not to bring their cellphones into the gym for safety. This location doesn't have as many class offerings as some others, which I completely understand if there isn't demand for it in this area, but after the last morning class before they break for the afternoon I felt rushed even just trying to stretch for a few more minutes. The staff rushes to clean and leave and lock up. This doesn't promote stretching or showering after a class. One day the lights were turned off while I was still getting my coat on near the lockers.

Rude staff. They don't care if you come or go and OTF corporate only has a lousy customer service…read moreform. So, Yelp and Google it is. I was late to a first class, my fault. I get it. That's not the contention here. The issue is the way I was treated. To make matters worse, the manager, the one who should set the tone for her employees attitudes and behavior, is the rudest one. It's no wonder why they all seem rude AF and not even happy you walked through the door. She doesn't set a good example. After emailing, calling, leaving voicemails, and texting me multiple times a day for days on end to sign up for a free class, I finally set one up. I was told to arrive 30 minutes early. Got a call day-of to make sure I was coming and was told that since I already filled out a form online I could come just 10-15 mins beforehand. Looking back, maybe I misheard, and the person said 5:10 or 5:15, and that's where the confusion comes from. Anyhow, I can take responsibility for being late. But the manager seemed pissed, like very insistent that, "It's 15 minutes beforehand." Said very curtly and with disapproval in her voice like I'm a kindergartener. Well, clearly I thought someone had said 10-15 mins. There was definitely a miscommunication or misunderstanding. Also, no explanation of why, of reasons why this 15 min orientation needed to happen. Which can, you know, help. No, "I'm sorry if there was a misunderstanding, so sorry, but it's policy." No sincerity or care whatsoever. Then, with absolutely no enthusiasm, "Do you want to wait for the next class?" (An hour later.) Normally I would have waited around but the vibes were SO BAD I said no because I was so turned off by this blah staff. They're rude, they don't care, they obviously don't want new customers. I was late, that's on me, but their attitude about the whole thing was just bad customer service. I was SO excited to try something new and meet some new people in the classes. Take my advice and join F45 across the street instead. Nice instructors, friendly, greet you warmly each time.

F45 Training Rockville Centre - After 2 hour surgery in crutches for a month - no weight barring

F45 Training Rockville Centre

(3 reviews)

Truly disappointed in this company. I started a trial run with this location to see how I would…read morelike their classes and guidance. I had hit a weight loss plateau and wanted a guided class to try new workouts. In my third class, I was being helped by a new instructor and Alex (the manager) or so I thought. It was clear that during the whole class that I needed modifications and guidance. In my last station #18, it was a box jump, since I was not guided to not do it, I tried it and felt my knee pop. I was stuck on the box since I couldn't step down with just one functional leg and in excruciating pain. Alex ran over and helped me down and was evaluating my knee. He said to elevate it and ice it and that if I didn't feel better, I should get seen by a physician the next day. He also mentioned "oh, you had an injury already" which I was adamant I had never. Long story short, it's been 4 months later, full right lateral meniscus repair (not a shave down) and thousands in medical bills, I'm using a cane after 2 months preop because of the long recovery due to this injury and a big hit to my weight loss journey. The only response I got from this place was that since I signed a waiver, it was my own liability and any injury is on me. Why have 2 instructors if you don't need to be guided and coached on these dangerous exercises that are not meant for everyone? As a medical professional it is mind boggling that a franchise like this is so irresponsible and has such negligence with their clients after having to pay big bucks to attend these classes. I truly hope this doesn't happen to you because the physical, mental and emotional pain this has caused me all these months is truly devastating . Btw i am 36, so no this shouldn't have happened to me. See attached convos with the staff and their response.

I joined F45 a few months ago after doing a free week trial for only $7. Afterwards I couldn't help…read morebut join. The gym has great energy, very kind gym members and really challenging workouts. They also change up the workouts regularly so it never gets repetitive.

Dimensional Training - healthtrainers - Updated May 2026

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