I've been a customer of this Dillard's for 20 plus years. Yesterday I had the worst customer service possible. I was returning a sweater I purchased last week. I did cut the tag off and misplaced it, but, I also had my original purchase receipt. The clerk who initially waited on me denied my return and was rude, rude, rude. She called a manager named Marky (sp?) who was not willing to honor my return with my original receipt. Rude treatment by her also. I tried to explain the "return policy" stated on the back side of the receipt, but she was not having it. She said that I had to have the proof of purchase label. The return policy states you can have either the original receipt or label. Marky (mgr) finally accepted my return, while displaying aggravated behavior in front of other customers!!
This store will not see another penny from me!! Rude treatment and horrible customer service!! read more
