Dillard's is well organized. A lady assisted us in the bedding section. She was very helpful and kind. And we got a nice set of bedsheets. And the restrooms are clean. We will be back. read more

I had a very disappointing experience at the Dillard's store in Lincoln, NE, and I feel it's important to share it. I recently purchased a pair of shoes and never wore them -- they were not used outside and remained in the same condition as when purchased. I came to the store with the original receipt, fully expecting a standard return in accordance with the return policy. However, my return was refused, with the explanation that the shoes were allegedly in "poor condition," which is absolutely incorrect. What made the situation even worse was that the refusal came directly from the store manager. Unfortunately, the manager's behavior was rude, dismissive, and unprofessional. There was no willingness to properly review the item, explain the decision, or offer any alternative solution. I felt uncomfortable and disrespected as a customer. When a manager behaves this way, there is nowhere for customers to escalate the issue in-store, which makes the experience even more frustrating. I have never had such a poor customer service experience, especially from a store I expected better from. This experience did not align with the standards of customer service I associate with the Dillard's brand. I truly hope this situation is reviewed, as it reflects poorly on the store and management. I would strongly encourage Dillard's corporate team to look into this location and ensure customers are treated with professionalism and respect. read more

Dillard's - Department Stores Near Me - Lincoln, Nebraska

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An outstanding store! Fantastic selection and wonderful sales people, a go-to for excellence.

Aaron Sohl in the men's department is as good as it gets. He's not just some salesperson trying to fill a quota or earn a commission. He is genuinely interested in what you are looking for and also is great about communicating what may be on sale. Look him up. read more

Da Ty they tore our Dillards find, but if they r putting a super Target in its place , I will live, I suppose! Change is hard , Dillards had high quality clothing & home goods & great sales, if u could find out when they were. And I miss shopping there 4 grand kids clothing. Shoe dept was stellar! read more

I was shopping for a new suit and went to a few places in Lincoln. Decided to check out what options were in Gateway mall and went to Dillard's. What a surprise to find out that they do custom suits with different price levels. AJ Dorraaji was very knowledgeable and friendly and did a fabulous job helping me find the suit that fit me correctly. I highly recommend going to Dillard's and working with AJ. read more

My daughter is a Senior in High School, and needed new bras because she recently lost a little weight. We went to Dillard's because they have a good selection, and their bra brands are generally WAY better quality than Victoria's Secret. The woman who was working in the Intimates section of the store did not greet us at all, and eventually just came up and asked what she could do for us. I asked her if she could measure my daughter for bra size, she gave me a death stare, as if I had insulted her, had my daughter turn to the side to look her up and down, without even explaining what she was doing. We let her know that we needed something that scooped down a little further in the neckline, and she mentioned a demi-cup, and I let her know that I didn't know if I wanted my child wearing a demi-cup- sometimes is takes some getting used to when your teen starts TRULY growing up, and I didn't know if I was comfortable with it. She briskly grabbed a bra for my daughter to try on and said "Try this one one, and we'll go from there." We went in to the dressing room, and she came back and asked how that one was. Everything that I said while we were there seemed to be something that she insisted on "challenging" in a very cutting way. We decided to get the first and the second bras that she offered and started looking for others. She was NO HELP after the first two- that's $124 in bras. She came back to look at the bra that I picked out for my daughter to try, and basically snapped and said "First of all, you'd need a bigger size to make this one work." and then eventually "Not the bra for her, in my opinion." Didn't offer other sizes or options. She just left on that note. It was as if her main reason for working in customer service was to "prove other people wrong." We decided we needed to get out of there because we were obviously not wanted. Needless to say, I would have spent a lot more money had the associate been of any more help but she had no interest in offering good customer service. I've spent decades in retail management, and this was a horrible experience for me, and for my daughter, who also works in customer service. I managed the Chanel counter when I was at Dillard's in 2000, and always made sure that my customers were well taken care of and knew that they were the reason that I was getting paid! Unfortunately, we felt unwelcome and out of place. I have shopped at Dillard's faithfully since they opened here in Lincoln, and I have decided that I will not be going to Dillard's any more. Too many negative customer service experiences, and this was the last straw... It makes me sad, since Lincoln doesn't offer a lot of great shopping experiences! Shop Dillard's at your own risk, and lower your expectations if shopping in Intimates. read more

I had a return I needed to take care of at Dillard's today and, after the customer service I received today, I will never be returning to Dillard's in Lincoln. I had purchased a pricey blazer from the Women's department and ended up going with a different outfit for my maternity pictures. When I reached the counter, the woman (without looking at my item) asked me rudely if it was a juniors return because, if so, she couldn't do it. I said it was not and she asked me repeatedly which department in Women's it was from -- I said I didn't know and offered my receipt so she could see if she knew based on that. She snapped at me asking me to look at the item and tell me which department. I do not know how Dillard's women's departments are sectioned and finally after multiple times of saying I didn't know, she grabbed my item and said she could do it (presumably after seeing it was an expensive blazer). Then, she proceeded to tell me how "bad" the item looked and she couldn't return it because it was wrinkled from the bag a Dillards associate put it in -- not me. I hadn't even taken it out of the bag from how they had placed it less than a week ago. They should probably hang up the items they sell if they're going to throw a fit about it being wrinkled as a result of how they gave it to me. She then dragged me all over the store looking for someone else to deal with it since it looked so "bad" from wrinkles. Mind you, this is an easy, steam it for a couple seconds and the wrinkles would come out situation. She finally did it herself complaining the entire time. I'm not one to write reviews, especially negative, but it was absolutely ridiculous to be treated this way. I worked in retail customer service for many years and this was an absolutely horrible experience. It was a reminder of why I don't give Dillard's my money in the first place. Back to Von Maur I go. read more

We got 9 items from the Waterford Crystal collection and was helped by the wonderfully happy Peg. She helped us look for items within the price range we needed since they were gifts for aunts & uncles for a wedding. Our shopping was fast, precise, & done within 20 min. Would love to come here again & be helped by Peg. read more

I am really impressed. I usually am, but this time I really need to give a shout out. I had been shopping and, apparently, pulled my keys and some cash out of my pocket, dropping the cash, which was no small change. Hoping I might recover the cash, I called in to the store the following Monday. I was not expecting to find it, but...an honest employee found it and turned it in. This is so heartwarming. Besides them having better choices and fabric than area stores, and excellent service most days, now I can say they also have employees with integrity. I love that most of all!!! read more

I very happy working at Dillards Lincoln Nebraska ! my boss Mrs Blair wonderful! She trained me! She loves all her customers a Fay atmosphere! The Store Boss Brilliant! Very professional Spectacular play to work! I move to at different state! But always happy memories! Thank you Dill read more

I went to dillards and got a couple shirts. One of the shirts didn't fit and I tried taking it back. I was a couple days late and was not able to return the shirt. I get it, you can take everything back but it was only a couple days after their return policy. Other than that I still like this place. They have a great selection and it is a really big and cool store with good prices. I would of left 5 stars had they let me return the shirt, now I am stuck with a shirt that doesn't fit. oh well, it was my fault for not wearing it sooner read more

Dillard's is one of the few department stores in Lincoln, and it always feels cleaner and nicer then its neighbor, Yonkers. I can almost always find what I need, get help, and the lighting just seems better. They have a nice selection of men's and women's clothing, as well as kids and home décor like bedding, bath, and kitchen gadgets. Parking is great, with their own parking garage, or you can park on the west side of the mall and walk in and enter from the mall side. I would rank Dillards in the top 3 department stores in Lincoln, behind Von Maur, and Kohls. with Sears and Yonkers rounding out the top 5, then again, that's about all we have so that's the top 5 total I am pretty sure. ;) read more

Dillard's - Inside Mall Entrance - Department Stores Near Me - Lincoln, Nebraska

We went to Dillard's tonight to buy our son a for a wedding. We purchased a Great suit at a unbelievable price, and also received Great customer service. Honestly I don't always think of Dillard's first, after our experience tonight, I definitely will. read more

They probably got what your looking for as far as makeup or any type of facial stuff but I hate that they don't greet you at all or ask if you are looking for anything particular. I always live by taking care of the customer. Oh well hopefully other people will have a better experience than I did. 2 stars for them being clean and organized 0 stars for customer service read more

In all the times I have been to this store, I have never seen a speck of dirt or a thing out of place, even during Christmas. The people working cosmetics are always helpful and friendly, restrooms are usually clean and they have a great selection of merchandise. read more

This store has the cutest homecoming dresses! *If you're sized 1-6.* I wear size 11 and could only find 2 dresses I remotely liked to try on, really made me upset. I'm self conscious as it is and now I didn't even have any dresses I could try on. Disappointed. read more

Nice shopping venue for our gang of 3 today. I had a small order to fill in Dillards Origins Store. I really like the day wear moisturizer. So had a minor facial treatment here and got my stuff. Just right and convenient near store entrance. read more

This pertains to the Clinique counter-- I had great service there. I explained I needed to buy my makeup in advanced because I was traveling somewhere where it would be cost prohibitive. The lady helped me select the right makeup (based on how tan I would get) and threw in a bonus package long after a bonus package offer had passed. read more

Look no further for great cosmetologists! Clinique at Dillard's in Lincoln, NE has the best. Thank you to the ladies who did a beautiful job for my daughter, her bridesmaids and me on the day of the wedding. Simply natural, perfect and professional! read more

spent over 200 dollars here and was treated terribly, I am in retail and I have never seen such terrible customer service... Talked to manager who kinda seemed to care, but didn't get me a resolution or a reason to ever come back to this store again. read more