Standard anchor store chain at a quieter mall that has seen better days. The over store is showing it's age, but they have all the standard options and it's easy enough to walk through and find what you need. I do like that they have some great sales and their home goods are always fun to look through, as well as their seasonal options for holidays. Overall: B A dated anchor location, but normal options. A-OK. read more

I understand that retail store staffing isn't what it used to be, but those working at the Lakeland Dillards are very helpful. Prices are great when you watch for sales,\. Big markdowns...as much as 65% for high quaity clothing. read more

This is an interesting store. Honestly, I didn't realize Dillards carried all these fancy brands. They were good about accepting a return for a gift card. I liked some of the stylish indie-designer branded stuff. I don't know who all these designers are but I should. I liked the faux diamond rings. 2 for $30. The sunglass selection was picked over post holiday and expensive. Although there were some sales the merchandise generally wasn't inexpensive. But it's a fine clothier to explore. Old school garment store layout and service with all sorts of avant garde stylings and helpful salespeople giving a personal touch. Dillards. read more

Dillard's - Department Stores Near Me - Lakeland, Florida

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The usual Dillard's items but at this mall one of the few anchors left. There is only the one Dillard's so no separate Men's vs Ladies Dillard's. That is fine as I tend to shop with my wife so we can separate in the store and look at different items if we want. Overall it seamed emptier than I would have thought on a weekday afternoon. With how the mall looks like it is failing I hope they are doing OK. read more

I visited Dillards yesterday and I had the worst experience ever... the salesperson Kevin was rude, condescending, implying I was stealing wallets, and making snide comments... I've NEVER been so disrespected and humiliated in my life. I've been shopping at this Dillard's for a very long time and purchase and all my Brahmins and friends/family gifts from this location... to not only insinuate that I'm stealing but to tell me I stole something, I need to put the item back, and when I actually made my purchase he stated "Are you sure this is the only item you should be purchasing"!!!! He also had the security person following and followed me too... I did call the store when I left and was told by a young lady only the department manager was in... I called back today and spoke with the store manager Tony..... Tony was very nice but I feel I am owed an apology. read more

I took my mom to shop for a dress at the Lakeland Dillard's, and we were treated very well by the kind lady in the dress department. On the way out, we stopped in lingerie and were incredibly impressed with Linda G., who did a great job helping us with a very professional bra fitting. She was AMAZING!!! I can't say enough about how helpful, friendly, and positive she was as she helped both of us find the right fit. Thank you, Linda! read more

I was literally grossed out by the store cleanliness today 9/23. It started off with the restroom condition with two stopped up toilets and the Oder of urine in the women's restroom. I told the lady at the desk and she said she could report the problem. Then on to try on Homecoming dresses; the fitting room floor had not been vacuumed in YearS! The smell in the fitting rooms I felt like I was Back in the restroom. The temperature felt like 90*. The dresses were piled up on the hooks inside the rooms . I brought it to the manager lady's attention and she had a look and gaffes me off like oh they must not have vacuumed last night... I replied more like last year come in now let's be honest, let's be real . I was just shocked at the appearance of the store . I just had higher standards for a Dillard's selling tiny cocktail dresses for $100 , they could keep up the maintenance of the store. Where is the cleaning crew? read more

Dillard's - I was literally grossed out by the store cleanliness today 9/23. - Department Stores Near Me - Lakeland, Florida

Kevin in the handbag section of this store is a sweetheart. He happily spent a half hour helping me choose the perfect handbag. He was cheerful the whole time and made my visit fun. read more

I appreciate that this mall has a few nicer stores such as Dillard's. I find however though that Dillard's is rather pricey at times. I wish they had more sales or even online coupon options. The staff is always extremely friendly and professional. read more

I had a terrible experience with Dillards when trying to exchange a black pair of Levi's that were too small on the waist for my grandson, bought on 9/22/15. On 9/27 at 4:11pm the Manager, Cindy, refused to exchange the Levis because they had fluff & some cat hair on them& said they were unsellable. The Levis are a black suede-type material & I do have a long haired cat (I took pictures of the pants). I could not believe it & asked the security guard there, "Did I hear right, she said she won't exchange them because of fluff?" He told me to clean the fluff & bring them back. Never in my 66 yrs have I ever had this issue, at first, I really thought this was a joke. But Cindy was scowling. Now I will return all the Christmas gifts I bought for my grandkids & shop at another Dillards. Such a bad experience. They certainly are not customer friendly. So disappointing. Linda from Lakeland, FL read more

Dillards recombined to one store at Lakeland Square Mall (rather than a separate Men's store). This is much more convenient, though the store is pretty crowded with merchandise. Lighting is good, making it a great place to shop--but its a great disappointment that store clerks don't "look up" to welcome the customer--finding help even for simple department directions is tough. and the make-up/jewelry counter clerks are the worst. There are no store signs to designate PETITES or JUNIORS. It'll take a while to get used to the new lay-out. they have a great ladies shoes department and had a fabulous clerk there! read more

Really like shopping at this department store always clean .smells nice most of the staff pretty friendly prices are through the roof more than your average department store read more

I am a middle age, married, professional in the Lakeland area. My husband 3 weeks ago bought me a beautiful Dooney & Bourke handbag...it's very heavy. The style is nice but it was a $395.00 after tax and with the health issues I have I just could not carry a bag that heavy. I took the receipt and the bag, the dillards bag, the bag that came inside the Donney bag, everything back to Lkld Sqr Mall the manager acted as if he was to busy to deal with me and said the bag could not be resold. (I took my bag and left) the bag is in mint condition as if just purchased. I called corporate and again the man who called me back was just the same way. I have 2 beautiful daughter in laws and we love dillards, however, if I have to drive 1 or 2 hours out of my way I will never step foot in that store again. It's not so much the fact that the bag could not be EXCHANGED for something lighter. (I wasn't seeking a refund) it was the demeanor and attitude of management that I was shocked at. If I had a business and had employees who did not try to serve the customer accordingly...they would be out of a job. Because as the customers we supply the paycheck. No customers, No check! I am so done with this store. Look out people. Exchanges, returns, even if you follow procedure on receipt...you will not get treated properly. read more

I bought some shoes from Dillard's and I tried them on for 5 minutes so the next day I went to return them and the lady told me they been worn and I cant return them and threw them back at me. She didn't apologize or anything so I went to the customer service and talked to a manager and she told me she will only allow me to exchange. The shoes were over 60 dollars. I had to deal with the same lady when I went to exchange in the first place. She slamed the bag on the desk and when she gave me the bag, she didn't say anything. She was rude. I did not have good customer service at all. read more

I have been shopping at Dillards for over 20 years. I live in Lakeland and my family and I go to this store often. on 7/22/2012 watched as our salesperson Courtney Skipper was asked by her manager to allow another salesperson to finish our sale. I was shocked to discover that Courtney was being arrested on the spot for theft. The police arrested her and led her out to the waiting car. This was not the experience that I wanted for my young daughter to see. I have not been back since. This I understand was not the fault of the store but the shock of this situation did leave my family feeling that this is not the type of enviroment that we feel comfortable with. read more

I went to Dillards, with my sister, at 4:15 pm on August 8th, 2014. We knew exactly what we wanted so we went right to the Lancôme cosmetics area with 4 associated standing near by (5 feet away, MAX). We stood there for a few seconds and even made eye contact and smiled, you know the "I need assistance look." One of the associates proceeded to greet someone behind us and asked if they needed help. Then they walked off leaving us there with no help. Now I'm not sure why ALL 4 of them choose to blatantly ignore us but it pissed my pregnant to tears and we stormed off. Maybe it was the end of the shift and they were tired? Anyways, we went on our merry way to Macy's, where they know how to treat their customers. Please consider retraining your employees in customer service. read more