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    4 years ago

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    4 years ago

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    3 years ago

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    5 years ago

    The clothes was so cute and comfortable and I found so many things that I wanted to buy. I could have kept shopping there all day.

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    Ross Dress for Less - Long line only one cashier

    Ross Dress for Less

    2.0(22 reviews)
    1.1 mi
    $$

    I am filing this review because what happened at the Ross store at 3615 S Florida Ave, Lakeland, FL…read moreon December 29 around 6:10 PM was completely unacceptable. An employee named Sara behaved in an openly rude, hostile, and disrespectful manner. She spoke with clear attitude, used aggressive body language, and acted annoyed toward customers when they could not hear her. This was not normal "bad service" -- it was deliberate and unprofessional behavior. I was shopping with my autistic sister and my autistic daughter, and Sara's behavior directly caused my daughter to become overwhelmed and begin pancaking, a serious stress response in autistic individuals. Any employee working with the public should know better than to escalate a situation involving a child with disabilities. To make matters worse, Sara made an incorrect and unfounded accusation, which only increased stress and embarrassment for my family. This crossed a line. When I spoke with another employee, I was told this is not the first time and that her attitude toward customers is a known issue. This is not just poor customer service -- it is a pattern of behavior that Ross management needs to address immediately. Customers with disabilities deserve respect, patience, and basic human decency. I strongly urge store management and corporate to review this incident, address this employee's conduct, and ensure proper customer service and disability-awareness training. Ignoring this kind of behavior puts Ross at risk of losing customers and trust.

    Great prices! But the check out line here is outrageous. Very slow for a long line. There were two…read moreregisters open, then one employee left, leaving only one register open. I was in line for over 30 minutes! In the meantime, I see other employees wandering about working on other tasks, I suppose. It seems it should be all employees checking customers out when the line is this long. Other store tasks can wait.

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    Versona - womenscloth - Updated May 2026

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