Brandon was very professional and did exactly what he said he was going to do. His customer service skills were fantastic, and I really appreciate it. read more

We went to the Dillards Men's Section at Rimrock Mall in Billings, MT today to get a suit for my fiancé for our wedding. We had a beyond excellent experience with JT and I wanted to leave a review to highly recommend him. He was so kind and knowledgable and spent 2 hours to help us get all the details just right, offering is us all the customization options with time and care. We also purchased our ties for our groomsmen, plus a dress shirt and belt. It was legitimately a pleasure to drop $900 today on our wedding attire today, thanks to the care and service we received from JT. 100/100 recommend him. read more

Dillard's - Department Stores Near Me - Billings, Montana

Selection greater than any store in town for family and home. Only issue is finding a salesclerk to assist you. On your own I searching for a particular item read more

We ordered suits from them for our wedding and it has been a nightmare. Employees always on lunch even when we have an appointment, they said they couldn't find our suit order, once they found it the order arrived to the store late, the alterations weren't done on time and the quality of work was atrocious. STAY AWAY!!! read more

Violy V. helped me get a chain necklace. She was very competent and lighthearted. I really like the necklace and my experience with her great customer service. Make her a manager already! read more

What a wonderful store! Dillards always seems to have what we need and we plan our annual clothes shopping around their winter sales events. The sales personnel are always helpful and pleasant. We have found their selection and prices to be superior to buying garments online. The luggage and kitchen appliance selection is also excellent. I would encourage unhappy customers to give Dillards another chance. read more

Dear The Dillards (Womens), A simple complaint. Billie- of the womens Dillards department store, is one of the most self-centered lazy women I have ever met. I watched as she bossed her coworkers around and scoffed at customer requests. My final issue was when I heard her mocking my relatives request of a certain makeup, stating after she left that it wouldn't do her any good. I was appalled and until she is removed, my family and friends will not be going to Womens Dillards. I also heard her telling customers, many many customers that had just walked up to her (including me) that a coworker lost his daughter: then went into details of her death (each time the story changed) so then, since she seems to really want attention: here it is. - A very disgruntled grandmother, who is using her granddaughter's account to post this. read more

Great experience today shopping at Dillard's. The lady who helped me was awesome! It was really slow (after lunch on a Thursday afternoon) so I had the run of the place. She allowed me to try items on in the dressing room and then put them away for me so I could continue shopping. Purchased about $250 worth of clothing and was treated like a King. Thank you Dillard's.... I'll be back!! read more

In and Out in less than 10 minutes. Jami knew exactly what I needed and it was a perfect fit on the first try!

Dollars is one of those chain stores that no matter where you go to in what city you get the same good service. Their quality in clothing is up there with major brands and styles. So it's like a little bit of home no matter where you are read more

I was recently at the women's dillards shopping for my mother whom LOVES LOVES LOVES Downey & Bourke. I was constantly followed around the store and was asked 8 TIMES if I needed help despite being there only 15 minutes. I was followed around the store because they thought I was going to steal it. I confirmed this by walking near the cheaper item in the store where they felt compelled to stop following me. This is the third time it has happened to me. They think they are doing something good by supposedly preventing theft but in reality they only are causing potential liabilities. How am I supposed to feel comfortable in the store when I am constantly being followed? How am I supposed to react when I am being asked every two minutes if I have any questions or if I am purchasing for someone else? I got the feeling that due to how I look the thought I couldn't afford the items I was shopping for. What president does it set off I am being discriminated based on how I look? As someone who as owned a business I would be worried if my store was being managed the way it was. If management was smart they would immediately re-train the staff on how to identify actual threats of theft. They lost a sale but management should worry more about the ramifications of possible discrimination read more

Don't waste your time going in. Came down from out of town and stopped to get a new pair of pants and a shirt and see if an item I was interested in was in store. 4 clerks walked by me and ignored me. No they were not with customers. No sense wasting my money at a store with such poor customer service read more

The service is a joke.. the 12 year old girls who work here do nothing but stand around and gossip. And the old people that work here will follow you around the store acting like your doing something wrong. Dillards is a great store when it's not being ran by idiots. Don't give this store your businesses read more

Last night 9/25/16 I was helped by an amazing gal in the women's clothing department. She did all she could to assist me in finding the clothes I needed. The store was closing when she checked me out and much to my surprise ?Ruth, unlocked the exterior door and stood outside watching me until I got to my car! I hope her boss knows what a truly caring individual they have working at Dillards! read more

Horrible old woman in ladies intimates! Rude and disgusting to watch with customers. She handed me a barely printed receipt and said, "Well hopefully you don't need it." When I asked for a new one she snapped at me and said "You don't need it to return anything." Then why would you say I hope you don't need it?? I will never be shopping here in the future! This was a disgusting woman and a horrible example of "customer service." read more

Andrew helped my fiancée with picking out a suit for our wedding. He talked to us about different price ranges to fit our budget and talked us into getting the nicer suit and I'm so glad he did. He tailored it for us and was incredibly friendly and personable. It was a great experience!! read more

My husband and I are here in Billings waiting for the birth of our grandson and I ran out of makeup. I went to Dillard's to see what they had. At the cosmetic department I met Billie. She was extremely helpful and professional. She showed me her brand but also offered other brands to make sure I got what I wanted. I always shop Dillard's when I am in an area with one. Very good merchandise and wonderful staff. Thank you read more